Whirlpool India Complaints & Reviews

I have recently 1 mnth back received a refrigerator not satisfied with the received product I'm unable to launch the complaint frm where I have bought I need the exchange for received product frm past 1 mnth I'm trying to contact the Whirlpool customer service but unable to reach them plz help me & contact me my number is [protected]

Hi,
Our whirlpool Top Loading (Full automatic) Washing machine was facing water inlet problem, so we called the whirlpool Official customer care number and they sent technician. The technician said issue in 1-water inlet unit, 2- shock Absorbers, & 3- Board (he took board for checking by connecting to computer at their store), he told us it will cost us around 4000/- RS Approx. Next day morning they called & said it will cost us around 8000/- RS, After some time they said it will cost us around 11000/- RS -do you want to proceed ? (they have dismantled all components & taking consent from us)
Finally with the negotiation, he took rupees 10, 500/- from us.
There is full sense of cheating in this service and I am very disheartened by this huge amount i have spent for even smaller issue,
PS : I am very unsatisfied with this service of whrilpool

I have a complaint regarding my double door refrigerator repair. Problem was that convert mode not working due to wiring cut issue . I filed a service request through whirlpool customer care. A person (technician) came on 30/12/2021 checking refrigerator and asked me to pay Rs 410. I paid him but he didn't provide any bill. Also refrigerator wasn't repaired by technician . But next Day on 31/12/2021 service center executive said that u have come with refrigerator our service center derabassi location and on same day am called to technician he said your refrigerator is OK .but after that technician demand Rs 500 for wiring soldering or wire joint. Technician said that u have to pay Rs 500 for wiring repairs charges and also time charges but I paid 500 + 410=910

Your technician misbehave on call 📞 when am asking for bill details of this amount . He said to me remove joint and wire when am asking for bill and also use bad language with me ...

I find this way of company like Whirlpool quite unprofessional. I cannot expect this level of service support from whirlpool.

I have been using the Whirlpool top load washing machine since July 2020. 2 years warranty.

Was working more or less fine

In July 2021 I had to call whirlpool technicians to fix a "de" error. Thereafter machine was working fine.

In 29-December-2021, I had to call whirlpool technicians again as the clothes were not drying. They were coming out wet and dripping.

Technician came on 29-Dec-2021. Said he has fixed the problem and left. I didn't wash anything that day. When I started my washing load the next day on 30-Dec-2021 for two bed sheets I found the machine shaking while its drum was rotating during the rinse. Issue was that clothes were collecting on one side making the weight in the drum to one side which made the drum beat around and as a result the noise is high (as if the machine is going to break down or explode) and the entire machine shifts out of its location.

This complain number MUM[protected] is the complaint I filed on 30-Dec-2021

Technician came on 31-Dec-2021 and said that maybe the bed sheet I had put into the washing machine was put in by me on one side and that's why it stayed on that one side and caused the lopsided weight on the drum making it all wobbly while rotating and that pulled the machine away from its stationary position.

Issue not resolved. Technician left after showing me all is well if I do not put clothes to one side.

My question to design and quality department of Whirlpool is that if the above was true why did I not face the problem before 30-Dec-2021 when I have been using the machine since July 2020.

Regards

Sanjeev
India
[protected]

Having an issue with the freezing section of the refrigerator is not Cooling at all.
and technician came and charge 450rs didn't fixed it.
and also they said your fridge is will not fixed so need to replacement,

i think this is scam between whirlpool and their repair franchise
and
whirlpool company said i need to pay 60% of amount then they will provide new fridge.

We have purchased double door whirlpool fridge on August 30th 2021. after 20days o[censored]sage we have observed that inside of fridge we are getting small small insects and those flying inside of fridge. when we have contacted the support team they are very very rude at behavior and we have requested 5times. till now issue is not resolved.
uneducated technicians are saying fridge we can't place in kitchen like that. and even just they are coming for visit they are not doing anything.
We need a solution for that they are very very rude at communication.
fridge life time is only 4months but i don't know why these issues are coming.

I bought whirlpool washing machine 3years ago and the bearing is gone so soon. What sort of a quality is maintained?
I called customer care and the inspection was done which costed 350, the guy who visited said I don’t get it replaced in 2 days then I will again have to pay 350 for their visit after 2days +?The cost of the bearing is mentioned as 6000 which is so costly upon that they want us to take decision on spot. Now I tried calling that guy who inspected the washing machine he is no picking the call. He won’t as well cause after 2days if they attend again then they will be paid 350 again.
What great scammers you are, making money in what ever way possible.

HI, my registered mobile no #[protected], our Whirlpool refrigerator was picked by the service agent on our complaint to the customer care center. The service engineer visited and suggested taking the refrigerator to their service center in Mohali. We paid for the freight and the labor charges as well the visiting charges. Now I received the call from them to pay the repair charges and only then the refrigerator would be dispatched for our home.
I fail to understand why the service agency insists to pay even though the delivery is still pending and the product has not been inspected by us. Please provide the solution at the earliest. The rude behavior from the service center is just not called for, by such a reputed multinational company.

I have a complaint regarding my Washing machine repair. I have a top load washing machine of whirlpool brand (Model No.31108). It was not spinning from 12/12/2021. I filed a service request through whirlpool customer care. A person came on 13/12/2021 and he said I have to replace the gearbox and he said it will cost Rs. 8000. He gave me a bill (TSP set suspension roads+ Tube assembly+VDI fee= Rs 8000) and I paid it on that day itself. On the 18th another person came with parts and he said the brake also needs to be replaced and for that, I had to pay Rs.1350 extra. But the part he replaced and the old one looked the same. and he said if I need a bill he will charge Rs 1350, otherwise Rs 1050. So I doubt if they changed that part unnecessarily for money. And the first person said I will get only 3 months warranty for the replaced part. I just want to get clarity on the bill, and if there is a fraud, want to get the refund. Because Rs. 9350 for a washing machine repair is bit high, that too with 3 months warranty.

My whirpool freedgesuddenly gotcompressor fault service centre guy toldmet
That ur compressors will be replace foc
But refilling charges is 1800 plus 350
Home visit charge
Tell me is it policy to cheat your buyer
I am from Haldwani nainital

They guys are making fool inthe name of whirpool

Now inever buy whirpool appliances

Sayno to whirpool...

As per service request no kol[protected], one unskiled worker name: Biswajit Halder of your company come to house and nothing made any solution instant to my problem and left my purifier open stage and incomplete setup stage on 15/12/21. But my baby is suffering acute water problem for this. Biswajit is not picking up my phone from then and we are very astonished about his service. He only told us that total filter will be replaced. But after...

Hi, I am lena shabeer. I purchase .whirlpool triple door fridge from military canteen ... I have compressor issue.
For rectification I need duplicate copy
without bill I can't get the compressor repaired.
Please send me copy of bill on my email ID : [protected]@gmail.com
I have date of purchase. Serial number and and other details are mentioned in the sticker

Whirlpool washing machine repair service. Our washing machine drum stopped working. It was brought in Sep 2018 year. They provide oly 3years warranty service. Since our deadline crossed the warranty period. We used paid service for repairing our washing machine. For diagnosing the problem the technician charged Rs.480/- then he claimed to change few parts which is repair. And said it costs around Rs.7000/- Our washing machine is 10kg top...

Last week the technician came home and told the issue is fixed….but the problem is still there….the technician is not receiving our calls ….even the person who assigned the technician is not receiving the call…The technician charged 4500 and did ntng….whirlpool provide worst service…no one responds properly….it’s been 20 days since the issue has been raised and they don’t care

I bought whirlpools 292L frost free double door 3 start convertible refrigerator on April 2nd of 2021.

It is not working properly from Oct 2nd. So far I have raised 5-6 complaints and technicians are just coming and going without fixing the issue.

If you guys just can't fix it, why do you manufacture it and why are you selling this stupid products to the people.

I would never ever buy/recommend whirlpool product again.

I had bought whirlpool refrigerator 3 years back and it stopped working all of a sudden. I called customer care and raised a complaint. Whirlpool service person visited and informed that compressor is gone and has to be replaced as compressor is covered under warranty he told he will get the new one and fix it in a week . He took the nonworking compressor and service charges. Its been 3 months and i am calling them almost everyday but No response from them. Pathetic service from whirlpool please help.

Both the PCB and compressor got damaged in 7 months o[censored]sing it. The service provider's assistance is of no use and they were very rude.

I bought a Whirlpool Refrigerator last year Dec. I got a call from Whirlpool stating my waranty is gono expire in few days and sent a link to renew it. After I paid the amount they just sent me some paper with duplicate address as the contract.No Whirlpool symbol or anything in it.Whirlpool should get this websites blocked

Hello, My fridge is not working from last two months and service center is not providing any resolution. After two months they are calling and asking that fridge will not be fixed and company will provide replacement for this by paying 40% cost. Since I have bought this fridge in Oct 2019 with Addition warranty of 3 years and problems started after 1st year. Kindly have a look on priority or i need to take legal action on this.

Details are mentioned in attached image.