Whirlpool India Complaints & Reviews

Wasing machine body rust formation
And under water leaking

I have purchased a whirlpool refrigerator as on 17 Oct 2020. it was not cooling items .I registered a complaint on 03 Apr 21 to your costumer care under id number CHA[protected]. 04 Apr your technician came and told after two days I replaced a part of your refrigerator. But he didn't came. Many time I call your costumer care but no response to me .All time they tells me we forward your complaint. Now I totally harassed. Whirlpool service is very bad . My Refrigerator is not working till date. No response from Whirlpool

I have purchased Whirlpool magicool AC on 28.07.2020. Since summer season begin, I want to start AC yesterday but on fan is working. Neither it get cooling nor outdoor unit is function still now. Kindly take appropriate action to resolve the issue. Thanks.

Dear Sir,

The service/repair by your authorized service centre - Goldwin Refrigeration, Chelakkottukara, Thrissur, Kerala Phone- [protected], [protected] is not at all upto the standard of expectation.

My whirlpool washing machine (model number 14623, M No: IN [protected]) has been met with leakage of water and taken for service by the above service centre on 30/3/2021 and returned back without any action on 16/4/2021. I am informed that the drive assembly and the board has to be changed. The board is out of stock and the company can't supply the same. I am sorry to note how such a service centre is able to do the business at the cost of reputation risk for the whirlpool company.
You may please interfere in the matter and resolve the grievance. The dealer was Venu"s, Kalathode, Thrissur.

I am prompted to initiate further in the matter including notice at the consumer court and in the social media.

Poulose P V
[protected]

My parents bought a top loading machine two years back and it was working well last week the dryer stopped working. We have called the service person from the same shop we have bought the washing machine. They are suggesting that the bearing has to be changed and cost estimates around 5000k. This sounds ambiguous. Please help to get this checked by assigning an authorized service person.
Location Tirunelveli 627011. Ph: [protected]/[protected]

Kindly contact [protected]-Mr.Vamshi Mohan as early as possible washing machine issue

I raised a complain on the toll free no.[protected] as my washing mashing was showing an "DE error". A technician by the name "Mr. Ashok" visited our premises on April 08, 2021. After examining the machine he asked to replace 2 of the parts costing Rs. 1, 950 and Rs. 6, 500 each. As the price seemed too high, I refused to order replacement for the same. The next day I went through the "whirlpool booklet" which came along with the washing machine. I got the understanding that a "DE Error" referred to a drainage error. I then cleaned the pipe which contained a lot of wet waste, after which my washing machine did not reflect any such errors till date.

For no reason at all I ended up paying a service charge of Rs. 472 to the Whirlpool technician who very easily misguided me into purchasing new parts. I do not expect such low level money making tricks from such a reputed brand. I hope that this issue will be looked into and my money will be refunded. Also, I expect that the same is not repeated in future as all that is lost in the process is trust on your brand.

Washing machine requires a repair. the machine is damaged.

1. Water inlet area is damaged and water is falling outside the bin.
2. There is no rotation of machine.

Thank you

Hi,

I bought a whirlpool refrigerator from Dehradun (Doon Music) Paltan Bazar. I made several complaint but the issue not resolved by the technician. Finally they said that they will replace the refrigerator but after sometime they said that they don't have the same fridge so I asked for refund. It been more than 45 days but no one is giving me response for the refund. Can anyone help me out with the same?

Regards,
Siddharth Arora
[protected]

Dear team

I have raised my complaint on 28 march 2021 regarding AC cooling issues. Technician Mr Rizvaan visit for complaint & found Gas issue. After refilled the gas same issue persist in AC. Now technician is not able to resolve the issue & put handover. After that again call to customer care & care team suggest to visit the Sr. Engg. . After discussed with Sr. Engg. He said that compressor issue was found & suggest to replace. Now i have raised multiple mail to whirlpool but no action.I have also raised complain in consumer court.

Complaint no. - JOD[protected]
Date of Purchase - 18- Oct-2021
Consumer complaint no.-2663269
Mobile no.-[protected]

Address- 15 Nivedita colony
Udaipur road Nimbahera-312601
Dist.- Chittorgarh
Rajasthan

Technician Visit and Find PCB problem, he replaced and charges for it, but next day the problem were same, and after continue follow up not responded, so against file complaint in whirlpool customer care, and login complaint, but still not resolved from their side.

Their technician doing just R&D with our Appliance....

Have lost my whirlpool refrigerator bill, can you please provide duplicate copy of bill to my email:- [protected]@gmail.com...

Hello my name is sanjay, i am based at Mangalore, i want to know what is prime mover, as its written on my washing machine that 10 yrs warranty on prime mover.what does it mean.
Thanks

Hi Team,
I want to highlight the fraud which is being done by whirlpool vendor or Whirlpool. i have paid full amount of AMC to whirlpool despite that services is not being provided to me. called whirlpool customer care several time. they have closed all the request without my consent and issue is not yet resolved. team is not changing the filters which are already expired and we are forced to drink dirty water.

request you to pls. refund the AMC charges paid by me or change the filters. my contact number is : [protected]

1st fridge was delivered in Mar 2020. That was delivered with dents in both doors.
The replacement fridge (2nd- upgraded version) was delivered in September 2020. This also was delivered with fault. The side wall of the freezer was sweating from outside. This was attended various times by your technicians who gave brilliant logic of not to keep on sun light and not under fan and so on and so forth.
With much difficulty and after many follow ups we got this fridge replaced on 17th November 2020.
This too was delivered with damage on top of the fridge. We decided to return the fridge and not to get replaced one more time. From 22nd Dec it started giving wierd vibrating noise. This too was attended multiple times by your technicians.
You said you would arrange for refund on 17th November. On 7th February 2021 (after 3 months) your office sent a person to collect a cancelled cheque - no idea why this was collected!!!
Finally we got the cheque on 23rd March 2021 !!!
This Cheque, on deposit, got bounced.

Ref Whirlpool Complaint id - THA[protected].

The new bottom freezer 325 ltrs fridge stopped cooling in less than 5 months of purchase. The engineer said it needs to be replaced. After 5 days of follow up and escalation, I was assured by Head Services that it will be replaced by 30th Mar.

On 30th Mar, after complete day of phone calls to helpdesk, local service centre, in the evening I am told that "approval has been received" and it will take another 5 days to deliver a replacement.

These days when you can get a new passport in 2 days, Whirlpool is taking 10 days just in approval, and that too after an email assurance for highest Company official for service.

Can somebody look into this and address it or will it be done only by MD, Mr Vishal Bhola ?

Purchased 6months before only refrigerator doesn't cool, but freezer freezes, purchased with dealer Vasantha&co Coimbatore Tamilnadu. My number [protected]

I have purchased washing machine on 21.04.19
And also purchased extended warranty for the same from big bazar

Its now more then a month I didn't avail my extended warranty for repair the machine.

I request you please do the needful action and solve my problem

Yeh sar my washing machine where will not working old dressing start button not on invision so many times I will call all service in vehicle service centre but no response full service engineer please rectify my mission motherboard replace immediately taking action immediately
Rajendran
[protected]

Hi,

I have to lodge this complaint after because of getting continuous problems I have suffered with my Whirlpool fully automatic washing machine top load 11 kg bloom wash 360 degree.

I purchased the abovesaid brand new washing machine on 1st Jan 2017. Since the purchase I am struggling with this machine. I raised the fault in the beginning itself and the service was done on 5th of Feb.
Jobs sheets enclosed here with.

Similar issues kept on arising and whenever I raised those issues with the whirlpool team, they mentioned that company policy is to repair the faulty part if it’s in warranty and they will not replace.

They suggested me to go for the AMC and to be on the safer side, I also took AMC under warranty period only. (AMC card - My cheque dates and service details all are mentioned onto it. )

Recently I faced another issue on 26th Feb for which ticket was raised. Engineer visited on 27th Feb and advised us to replace the motor part.

On 3rd March they replaced motor mechanism and ball-bearings. Then engineer advised us to check the working by giving a trial wash.
I started the machine to wash clothes and after 20 mins machine started making abnormal noise. (I have made video of it, audio of the video captured the noise).

I again called up the service engineer immediately and informed him about the voice coming out of machine and he gave a lame answer by saying “it is normal sound”. Then I again called Whirlpool and requested senior engineer visit to resolve the issue.
Senior engineer visited and told us that one of motor screw wasn’t tighten properly. It opened while running the machine which completely damaged the motor.

After that I am continuously calling to service centre to get the updates on my machine motor replacement. Finally they mentioned that they don't have motor part available with them due to company ceased this model productivity.

When I raised this issue with the Whirlpool team they mentioned that they can only pay 40% of the machine value, because I had AMC.
However, I did mention that this damage is caused by the negligence of their service engineer, but they didn’t discuss anything about it.

When I continuously chased them they dropped me an email to refund only the 40% of the machine value.

I feel cheated and harassed!!
When I bought the machine they gave us 10 years warranty now they mention that motor is not available as it’s a 5 years old model.

My grievance is that since I had already taken the AMC and the damage was also caused by their engineer, why I have to bear the loss.

I have already struggled a lot with this machine since last 5 years from the day I bought this machine and now I am losing my hard earned money.


Kindly do the needful.

Documents attached as follows:

1. Serial number of this machine
2. Bill/ Invoice copy from dealer
3. Job sheets
4. AMC card (with 3 years extended warranty)

Thanks,
Pratibha Mehta
[protected]