Whirlpool India Complaints & Reviews

Last year I bought a Split Inverter Air Conditioner of Whirlpool from Flipkart on 16 June 2020.
For which I had requested for Annual service on (6 May 2021) But since then no response has been received from your side. Annual maintenance of Air conditioners by concerned maintenance staff could not be accomplished up till now.
Today I again called your customer care and they are saying that your product is out of warranty for this service you have to pay service charge.
You tell me why I'll pay when I have put in its respectful request on 6 May 2021. At that time your concern team had said that as soon as the lockdown is over then we will send our technician person but since then no one came.
Now you tell me that it is my fault that i called under warranty time. I had already called from my side, service was stopped from your place so what is my fault in this..?
Already I have complained regarding this matter but till now work has been pending. Kindly direct concerned staff to do the needful at the earliest and acknowledge my mail as soon as possible.

I have purchased Whirlpool AC on Sep 2021 after that my AC is repaired 2 after waiting if 2 month and now gain in June it’s not giving Cool Air.

Company is not responding no support is provided

Hi Team,

Name : Dharam Prakash
Ph no : [protected]
Email :[protected]@live.com
Magicool Inverter Ac : purchase date 4th July 2020
Service Request Number DEL[protected]

My service request is pending since 12 days and no updates has been given to me.

Whenever I dial customer care they provide me with a new number to contact for service center.
But nobody answers those numbers.

[protected]

[protected]

[protected]

[protected]

Spoke with Raj Shekhar once, he promised will follow up and issue will be fixed in 3 days and now when I dial number is coming switched off.

Spoke with somebody on [protected] today says: "told you we don't have parts as of now please wait" and then said talk to my superior siddharth I denied as already spoke to lot of people he said he will check with his superior.

This is not acceptable I am living in top floor in Delhi with my family where the temp is going 46 degree Celsius.

Finally on July 3rd technician came with pcb and find out it was also not working.
We checked the packaging date Oon pcb package it was of May 2021.
And my ac service request was from June 2021.
May be they sent the faulty One.
So have to wait another 15 days for the new PCB to be delivered.

Bad after sale service. You people do not have parts available in area like delhi.

Nothing more to ask but look into this it's been a big hassle to deal with people we expect to help.

Please whirlpool you are not giving good after sale service in india.

Thanks

Dharam

So I had purchased a refrigerator in 2019, and it's already causing problems. The top half, i.e. the freezer was getting cold but not as much and the bottom half nothing. So I called whirlpool and they sent their "EXPERT". First lets talk about the fact that neither the message service mentioned on the official site for customer complaints is working, nor is the phone number on the site, so how is one supposed to explain the problem to them via email which they reply back when they get a chance to. Now, lets get back to the Expert, he before even coming said that I have to pay a service charge first. So I did. He came took a look at the refrigerator and within a minute said that the problem is with the thermal fuse. So, naturally I asked him to replace that and he did and charged me for that as well. This whole ordeal took him less than 5 minutes. Now, he asked me to keep the refrigerator running for about 3 hrs before putting anything in and I did and nothing happened. So, I called him back he said don't worry it will happen. Again, nothing happened. So, I now I called him back and now I have to go over this once again and have to pay them once again. This is the reason why everyone absolutely hates big companies. I will be sharing this on my facebook and twitter, @rathii_nitesh

Had lodged complaint of cooling issues with the companies service centre on 12th June 2021 their engineer came and changed some COR BOX RCCV a kind of circuit behind the fridge . Then fridge was cooling good till the same issue arrived on 15th June 2021.
After buying a new brand refrigerator on 20th December 2020 of Rs: 35581. Within 6 Months tenure we had to get the fridge repaired twice for the same cooling issue. Is such kind of services provided by Croma after providing the reference number for our complaint (BOF-260621FS01537) on 26th June still the issues are not been resolved nor by Croma Borivali nor by the manufacturer of the refrigerator WHIRLPOOL INDIA. After the engineer too complained to the company that the issue cant be resolved. Please we need a replacement or any other model of the same company which is working in good condition...
Request you to please look in this matter.

Hi team,

I have raised service request for my washing machine on 16thMay2021, service team responded with the spare part unavailability. So I requested them to order giving them the sufficient info asked by them. I have been following up with service team for many times and calling the whirlpool customer care eneded with service guy bringing up of wrong spare part (part of another model washing machine), which is on July 3rd 2021 (Approx 50days after raising complaint). Now the problem comes to beginning stage again and service manager is asking for more time for getting correct spare parts. As per him, it is being hard for team to get the spare parts for this semi-automatic machine, which is running model around 4 years old, I could see same model in Amazon and other both offline and online stores.
So, how can households survive with 2/3months period without washing machine?

Please resolve this issue and let me let me resolution by dailing to [protected], we will buy another brand of washing machine if you're not willing to do service to customers (We are loyal customers for more than 25 years).

Dear Sir,

This is regarding my Whirpool Split AC which I purchased on 6th May 2021. On 29th May I made a complain that AC LED display is not working. After that I have raised so many complaints( SRN in Subject ) to get it resolved but of no use.

Ms Deepti & Mr Taj is not picking my calls.

If I calls customer care they say they will get back to me.

Kindly let me know what to do. I have never experienced such kind o[censored]nprofessional behavior in my past experience.

Looking forward for the positive reply.

Thanks
Puneet

SRN : GHA[protected], GHA[protected], GHA[protected], GHA[protected], GHA[protected] not resolved

I have lost my original bill of Whirlpool single door fridge . The compressor of the fridge is not working have to change it. so, Please provide me my duplicate bill with name harpal kaur on my gmail [protected]@gmail.com
Thanks& regard

Our washing machine is not working, power is not coming

Worst service, we bought a fridge one year one month before so soon the fridge stopped working
As I called customer care they are telling there is only one year warranty what kind of electrical appliance is this
It won't last for more than one year
And technician came and told it costs around 5500 for replacing fan and filling gas why is it so cost I don't know
Really whirlpool is worst company
There price is very high
Really fed up of this company
I paid 5500 and replaced fan and filled gas he didn't provide any invoice for that
Very worst support
Even the customer care people are not responding properly
Really worst sales and service of whirlpool

I'm purchase the whirpool 240 L frost free multi door refrigerator FP 263D protton Roy, alpha steel, 8 months a go, but now fridge is working but cooling is not done inside the fridge. Pls suggest me how to Clem the warranty off fridge. Pls provide me the duplicate cope off bill. Because I'm loss my original bill. Im providing the QR code off the fridge. Help me.
Thank you.

I registered a complaint to repair my whirlpool refrigerator with service request number AGR[protected] on dated[protected] and service engineer visit my refrigerator[protected] and said that timer and bi metal are to be changed . I was agree to change part then that engineer pick old part from his bag and said this is new part and start to change when I asked bill than he said it will given from service center and when I asked for price he tell 1200 for timer and 800 for bi metal . I searched these items online then price was very different when I call on customer care I found reply that you have to change at this price and I denied to do that and service engineer demand visit charge 450 without repaired my refrigerator.
I paid and take bill from service center without repaired my appliance.
So I will not buy a single item of Whirlpool and not advise because of this kind of poor service .

Hello Whirlpool Support,

I have lost my original bill of the Whirlpool single door refrigerator Please provide me my duplicate bill on naveenkumar.[protected]@gmail.com

Hi I have brought a fridge on[protected] and replaced the freezer box on 11/05/2021. And I got installed defective freezer box which was half cooling, we paid 4500 rupees for it and we got moved from one place to other. Now the service centre is not responding to our problem. Local service people is asking us to pay 4500 again or we can’t do the service. The old guy who was installed the freezer is asking to tranaport the fridge to their shop or service place which was faraway..

No one is responding. My complain number is HYD[protected]..

These complaints are forcefully closed, this is the second time I was complaing

This is to bring to your kind attention that I have been facing tremendous harassment from your refrigerator service team of Kolkata.
I had purchased one no whirlpool 200 L 3 star inverter direct-cool single door refrigerator with auto-defrost technology (215 VITAMAGIC PRO PRM 3 S INV, Magnum Steel) in the month of January 2021.

The refrigerator got conked off and there was no cooling effect.I have registered a complaint vide kol[protected] on your customer care no, but for long 3 days no one had contacted me and my problem was unaddressed.On 19/06 the technician came and said some parts to be replaced.After that i had been running pillar to post, but all went in vain.I had mailed to your help desk also, but no reply received.I had contacted your customer care department so many times but no cooperation from their end.
Finally I could escalate my problem to the next level, but surprisingly your Area Service Manager Mr.Prince Sinha never bothered to take my calls, and disconnected my calls.

After 10 days also my issues remained unresolved and I am really shocked to observe such unprofessional behaviour from a senior person.

I am a loyal customer of yours. I own two nos whirlpool refrigerator.One at my house and another one at my flat.

The present one was replaced just 6 months back with an old whirlpool refrigerator which I had used for 15 years.
My mother is suffering from cancer and such inhuman behaviour and inaction is really shocking, you can understand her situation staying without a refrigerator for such a long period.

Under these circumstances I need your intervention and would appreciate some proactive approach and professionalism from your senior team members.

Please depute someone competent who can resolve my problem immediately.

Regards,

Sukanto Mitra

Hi,
I have purchased whirlpool ac split inverter last month. Since 10 days it is not working, i have tried to contact whirlpool customer care every day but no use. Support telling that they will send technician but till now no one called or visited. Please take this request with High priority and help.

Thanks,
swathi

Hello,

Sub: Non availability of part and Poor Customer service response.
Ref: Complaint reference - CHE[protected] - Registered mobile number [protected]

I am from Chennai and this complaint is about my 4 year old Whirlpool Refrigerator (375 lit) that stopped working about 45 days back. Since there was lockdown, I was unable to reach the dealer regarding the complaint. I had lodged a complaint 2 weeks back with whirlpool and the engineer had it checked and reported a faulty PCB Board. He said the part is unavailable and will try to source it.

I waited for a week and reached the service centre once again. But, they were uncertain about the availability of the part and said it might even take more than 2 months for the part to become available. While I raised the question about how a vital part can be unavailable for 2 months, they concluded that they are not even sure if that part will be available ever and offered to buy back my fridge and I will have to pay Rs. 22, 000/- in addition for the new one.

While I know that the spare part (1 PCB Board) only costs about Rs. 3K - 4K, it's a no-brainer for me to spend beyond what it costs to get it replaced. I think it is totally unfair to suggest this to a customer, especially during this testing covid times.

Also, it absolutely makes no sense to invest on a Whirlpool product once again, since they are saying they don't have a spare part for a relatively new fridge (4 years) and expect the customer to suffer due to that. More than the money part, I feel so cheated by the attitude shown towards a loyal customer.

Whirlpool offers a warranty for the compressor for 10 years, which means the fridge stands a chance to last at least for 10 years. Hence the non- availability of the part is simply not acceptable.

Despite repeated calls and emails, still there is no proper response until this moment.

My humble request to them is to provide me with a spare fridge (ASAP) until they replace the faulty part in my present fridge. (I am more than willing to pay for replacing the part.)

Regards,
V Vignarajan.
[protected]@gmail.com
[protected]

I had a complaint of gas stroking in last july people from customer care came and serviced and took rs2500/- and after 9 months same complaint and they again ask for 2500. they do defect servicing and they make sure complaint repeats and they again ask for 2500/- for this i need to wast time, money and energy with so called non responsible cutomer care.

please resolve this issue. they cheat with different dealers.

Hello,

I am from Chennai and this complaint is about my 4 year old Whirlpool Refrigerator (375 lit) that stopped working about 45 days back. Since there was lockdown, I was unable to reach the dealer regarding the complaint. I had lodged a complaint 2 weeks back with whirlpool and the engineer had it checked and reported a faulty PCB Board. He said the part is unavailable and will try to source it.

I waited for a week and reached the service centre once again. But, they were uncertain about the availability of the part and said it might even take more than 2 months for the part to become available. While I raised the question about how a vital part can be unavailable for 2 months, they concluded that they are not even sure if that part will be available ever and offered to buy back my fridge and I will have to pay Rs. 22, 000/- in addition for the new one.

While I know that the spare part (1 PCB Board) only costs about Rs. 3K - 4K, it's a no-brainer for me to spend beyond what it costs to get it replaced. I think it is totally unfair to suggest this to a customer, especially during this testing covid times.

Also, it absolutely makes no sense to invest on a Whirlpool product once again, since they are saying they don't have a spare part for a relatively new fridge (4 years) and expect the customer to suffer due to that. More than the money part, I feel so cheated by the attitude shown towards a loyal customer.

Whirlpool offers a warranty for the compressor for 10 years, which means the fridge stands a chance to last at least for 10 years. Hence the non- availability of the part is simply not acceptable.

My humble request to them is to provide me with a spare fridge (ASAP) until they replace the faulty part in my present fridge. (I am more than willing to pay for replacing the part.)

Regards,
V Vignarajan.
[protected]@gmail.com
[protected]

Dear Sir / Madam,
I am writing to you to raise an issue about: Whirlpool Refrigerator complaint
It's a really painful concern that you people are not able to resolve it after paying Rs 1992 for service to Whirlpool (One Touch Solutions) Address: Ground Floor. 1961, Outram line, Kingsway Camp, North west Delhi- 110009. I also contacted customer service multiple times but all in vain.
It's almost 15 days now. The compressor is under 10 years of warranty if it was out of warranty you people would have fixed it in one or two days but Its not.
The people whom I have contacted are a bunch of liars and they make fun of it and threaten to return the money which I paid them for service. Now it's gone off my head. I am also consulting with my lawyer as well.
It occurred on: 7/06/2021
I want compressor to be sent at the earliest as Its almost 15 days now
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Serial Number: INE[protected]
C8C 3rd floor street no 2 Hardev Nagar Jharoda Village Burari Delhi
New Delhi
110084
Regards,
Surender Rai