Whirlpool India Complaints & Reviews

Service request mobile nimber: [protected]

We purchased whirlpool refrigerator for rs 40350, with 10 years warrenty.
Its not working now. And they say core board is the problem. And we do not have core board. We will buy back the fridge for rs 10 k. Surprised right!!!
Yes this is their business strategy.

What happend in recent days : we have given a complaint to whirlpool refrigerator service team on 22nd for not cooling. Technician came to us and put some hot water to freezer chamber. And took 550 rs from us and closed the case. Problem not solved.

Again we have given a complaint and this time he said, core board is gone. Without visiting the site. He knows that core board has a problem before. But still he took 550 rs for to pour hot water to freezer.

Now service people are saying part is not available in mangalore
And not in bangalore or faridabad too.

Now (Today morning) whirlpool said part is deprecated. So they will
We are frustrated with this whirlpool service center,
You service people
Your dealer.

The way they handling the case is horrible.

We need replacement for the refrigerator. Without spending any extra money.
We will spend 2000 rs for the board (Service person told us that core board price is 2000 rs approx)

Dealer girias mangalore [protected] (Mr narayan)
Whirlpool customer care manager : [protected] (Mr a sreedharan)
Service center manager: [protected] (Mr shivaraj)
Technician [protected] (Mr deekshit)

Water purifier not working from 1 month for November 1st I am facing the issue but no response from anyone. I purchased just 5months before fighting with people from 2monthe.
I keep calling the customer care and service provider but no response, I am totally frustrated no response from anyone each time when we call to customer care there are telling a different story

Madam / dear sir i have purchased whirlpool washing machine 6th sense on 17.12.2017. Before completing 2 years warranty it got rusted, water leakage in the soap dispenser. Complaint made through customer care no on 25th nov. Service technician came and he advised me to paint in the rusted area or replacement with some discount. When i purchase while on installation i had several issues from your service team side. I[censored] check my complaint log you can verify the same. Please resolve this issue

Worst service by whirlpool, i have made a complaint on september 2019 month the technician came and retified the compressor fault, and after two month the fridge has the same fault, i have made the payment on sep month2019 about 5000rs and now also he is asking 4000 rs this month nov 2019 and i have made the payment but after making the repair once again the fridge got fault, i made the cpmplaint to the customercare, no response at all what to do, where to complain regarding this kindly help me

We had purchased a whirlpool refrigerator in 2017 with 10 y warranty for compressor and 1 year for other parts. Immediately after 1.5 years the refrigerator had to be prepared. The whirpool sqaure parts are not available in the market and they are charging visiting fee of rs. 500 and told that the heater and compressor are to be replaced which are not in warranty which costs 5800. There are no other lists and prices of sqaure parts available even on the website. Please resolve our query and tell the exact cost of the heater and compressor. It is not advisable to buy whirlpool products as the sqaure parts costs are much higher than market that too within 2 years of purchasing new product.

Had taken an amc for my refrigerator after been chased by whirlpool executives on 26 nov 2018.
I was told by the falsely executive that in 24 hrs d plan is activated.
Was also told that no charges would be taken from me for any service from immediate effect.

Later whn i had called up on 1st of dec 2018 for giving a check as it ws cooling low, the technicians from sky enterprise came, saw and said i hav to pay charges and made a statement that there is zero claim for next 30 days and refused to service the refrigerator.

All the calls too and fro to the call centre isnt making any sense. As no one seems to acknowledge.

Pls. Refund my money back if that is d issue as ive been falsely informed and if theres nothing like 30 days no claim, pls take action on sky enterprises. (Mira road)
For the above email sent to whirlpool customer care... Zero action was taken or anyone from there ever contacted me or answered to my emails.

Now this year again they have started making fake claims etc...
Warning to all.. Pls. Do not fall prey to such companies and their calls & best stop buying their products.

Raj
Mira road

This is a query regarding the whirlpool refrigerator service. Please find the following details about service.
Service request no:srbg[protected]date of request - nov 15, 2019.
Product under service - whirlpool refrigerator intellifresh.
The complain is that the mode selection button for cooling mode and deepfreeze button are not functioning. The service person has verified that the problem is due to some wiring probleminside the deep freezer door. he had suggested the door to be replaced new and the price is around 5000 rupees.
It is very unfortunate that for a small wire cut inside the entire door is replaced and costs 5000 rupees.
We have identified that the board can be connected at the joint from the body where it is connected to door.
Instead of replacing the door, it can be connected at the test joint outside and can be used as normal functioning. this will save me the cost of 5000 and it is not logical to pay 5000 rs for a wiring problem. The service person is not willing to do this and hence i am requesting you to please review this with technical person and give me your feedback. Thanks

Dear sir/madam,

I have purchased a 190l refrigerator from bismi last october 1st week wide invoice number 1159016 and registered a complaint wide reg no. Co[protected] on 14.11.2019.

This is to inform you that still no service engineer visited my house and rectified the complaint after 7 days. Daily i am getting call from your customer care and asking about the service engineer visited status.

We are very much un-satisfied about your service.

Regards,
Sandhya

As I purchased Product by M/s Amazon but I am facing problem in my machine in that complaint already raised

At the time of Installation, NO JOB SHEET Provided.
SR No: NP[protected] on dated[protected] at 9.21am No one attended.
SR No: NP[protected] on dated[protected] at 2.32 PM but till Now No one attended.


As product purchased by Online so that Product is not Genuine

Requesting to Amazon please do approval of replacement with genuine product of whirlpool.

For your ready ref. please fine here with call details of Whirlpool Eng. I continue follow up but they didn’t provide resolution due to Online purchase they provided services of product which was purchased by Store or linked store.

Kind Attention: Whirlpool please clarify two things

Product is Genuine or Original
Comprehensive services provided by given time phrase.


Kind Attention: Amazon please clarify

Product is Genuine or Original as per Manufacturing
Serviced Provided as per Manufacturing terms & Condition

Else please replace with ORIGINAL or GENUINE Product on Priority

We bought whirlpool refrigerator 20/10/2019 from kay dee audiovisions pvt ltd, meerut. The product delivered was dented and there are some sticky marks in the freezer also. When the executive come for installation and opens the box then we identified that the product is dented and the service center and dealer assured us that the same product will be replaced within the month. However, now the dealer told us either compromise with the color of the refrigerator or take your refund.

We want same color (Black) product as we paid higher price for it and not the other color (Silver).

Please resolve this issue. Dealer is not ready to hear anything.

Phone: [protected]

On 14th nov’19 i have received my whirlpool semi automatic washing machine which i ordered through amazon, and the same day installation request was raised from amazon end with request i’d (Cn[protected]) and i called whirlpool and confirmed that i have received the product make sure they send person for installation asap. But on 16th nov’19 when i called whirlpool there was a surprise that the request id mentioned above is closed stating product not delivered and i was shocked and raised another complaint (Cn[protected]) and with that dialled local whirlpool and informed about situation and arranged technician on same day which is 16th nov’19. I got the technician number and called him and he confirmed that he will be coming around 6pm since he is attending another service for ac and i was agreed and from 7pm he’s not responding my calls since next day is sunday and they wanted to ignore and continue this from monday which is not acceptable. Washing machine being idle for 5days. And whirlpool is not taking ownership and not responsible, and they don’t care about customers. My parents waiting for 5days for person to come and guide the machine. This is ridiculous the demo will take only 5 mins and why people hesitate and prolong. This is the technician name and number. I want this to be closed by today or latest tomorrow.

Technician name: karthik
Number: ‭[protected]‬

Regards,
Manoj

Dear team, i have got whirlpool 480 litres ff 2d 495 3s 2014 model fridge. Two months back door light led light plate got damaged and complaint was filed with the service center. Inspire of regular follow-up, the service center has not provided led light and everytime they are making excuse that led light is not yet available in the market. This shows pathetic service setup of whirlpool customer service division. I am highly disappointed with sort of feedback. Take appropriate measures at the earliest
Abhishek

Sir,
I've bought washing machine on 5 oct 2017. My washing machine is unserviceable now. But i've lost my bill. Will it be possible for you to send me a soft copy of the bill on my email i'd ([protected]@gmail.com) and also appoint a technician to repair the washing machine

Customer name: bharat naik
Date of purchase; 05 oct 2017
Installation request number: dl[protected]

Present address: flt lt bharat
House number - 317a
Officers enclave
Air force station lohegaon
Pune-411032
Mobile - [protected]
Email : [protected]@gmail.com

Please reply or query on my above mentioned email i'd.

Regards

I have a 265l refrigerator which was purchased on 12/2017. The compressor was having 10 yrs warranty. It stopped working on 2/11/2019. I registered a complaint and the technician came and told me that the compressor has to replaced. They took the refrigerator to their workshop on 04/11/2019 and on 09/11/2019 the service centre staff informed me that i should pay rs 4500 for gas charging in the new compressor and the amount includes transportation charge. The compressor is in warranty period and it is the responsibility of the company to pay the transportation charges. Also gas charging cost is high. Srnumber co [protected]

Dear sir, we've been using whirlpool top load washing machine from close to three years.

Right from the beginning, the machine is making slight noise during spinning/rinsing. We have called whirlpool technician couple of times (During warranty period) and the technician said this noise is not a problem and can be used without any hesitation.in fact, apart from noise, there is no problem in washing efficiency and from then onwards...

We bought fp 283d protton roy refrigerator around 2 years ago and we raised the first complaint on july 26th 2019 on an issue in vegetable/fruit compartment and one of the technician visited next day itself and he charged rs.500 but no resolution provided. Later when we contacted service center after 5 days, came to know that the ticket was closed with reason 'spare parts not available'. Again we raised multiple tickets (Around 6) as the issues getting worsened and it started impacting other parts of the refrigerator. Whenever we contacted service center, no resolution provided and the issue spread to compressor and refrigerator almost stopped functioning. Since there were no service/resolution came, then i emailed to help desk on october 14th and started getting responses from care manager.

On october 15th, care manager updated as "we have discussed with our branch team, we would like to inform you that we process appliance replacement" and he asked me the details of which model we are looking as the replacement. Suddenly on october 23rd he replied as branch rejected the replacement request as it is a physical damage.

Currently the compressor itself not functioning, which means its not a physical damage. The technician visited only once on the first day and how they judged after 3 months that its physical damage. If the technician could resolved the issue on the earlier phase itself, it should not reach to worsened damage and would have saved all our time and struggle.

I never asked to replace, but care manager and service center team only updated me that replacement in process.

I still request the company to service the refrigerator to good working condition. If spare parts are not available for this product, why still the refrigerator available for sales?

For a consumer, this is way beyond fair thought to expect such expensive product failures, when such a good care is taken. More over the expense, now i am spending our aluable time running here are there to get a fix for the same and our day to day activities getting spoiled.

I would like the company to take full ownership of this disappointment. Request you to escallate this issue to top level managementand and please notify me on the course of action on compensating me. A speedy response is expected and will be much appreciated.
Pfb the service request registered and hard closed without our confirmation
On 26th july co [protected]
In 13th aug - co[protected]
On 22nd august - co[protected]
Later 2 more complaints registered, am not sure on the complaint numbers

Hi team,
I bought double door fridge on feb 2018 from griyas showroom parrys corner chennai. They had sold me an defective product.
During the installation, the front door was damaged. After completion of 1 year warranty period, started many problems like loud noise from the freezer, defrost not working & no cooling from the fridge. I raised a complaint for noise & cooling issue on aug 24th 2019, a whirlpool service technician from arumbakkam came and charged me rs 2000/- for replacing the timer parts. It exactly worked for a month. Then the same noise & cooling issue started today. An in-efficient whirlpool service technician from arumbakkam told it is due to timer issue and everything is working fine without even checking the issue properly. And then service person told, there is an gas leakage in the pipe so need to refill the gas. It will cost around rs 3000.
I cannot afford rs 3000 every month for replacing the spare parts for a defetive product. I need an immediate solution for my problem and take necessary steps to resolve the defect item..

We purchased a whirlpool washing machine on dhanteras i. E on 25th oct, 2019. Their technical team called us daily for demo but did not came for demo. Finally their staff came on sunday (03/11/2019) and forced us to buy their products like filter, cover, stand etc. On higher prices, when we refused to buy from them, they threaten us to not cover our machine on warranty period if we don't buy their products and left without giving any demo.

Kindly help us to find out genuine price of these items and help us in above mentioned matter.

Thanks

I placed a order for double door refrigerator on 14/10/2019. Order #[protected]. So far i have not received the product.. After so many mail. Today i received a mail stating that my order is cancelled because it is out of stock.. Why you accept the order of you don’t have a stock.. Why didn’t you informed me earlier? I missed diwali sale too. I want the product delivered or pay back my money with interest 12.5% (I took personal loan for this) from 14/10/2019. Whirpool is doing a scam, taking money from customers and rotating that money without delivering the product.

My washing machine dryer was not working on which i was misguided by the service engineer they have not told about the actual problem and asked me to take some kind of chemical because there is a blockage in my machine due to not done the servicing but when they have gone i came to know that it was due to the basic problem some small clothes has gone in the corner of machine due to which ot stops working so they have given me the chemical in rs 580 which flip kart is giving in only 175 rs this is highly unprofessional behavior by the company employees so why the company is giving so much target to their employees that they are misguiding there customers.