Whirlpool India Complaints & Reviews

Hello whirlpool team,

With loads of disappointment, frustration and irritation - finally, i'm writing to you guys...

This is in regard to the complaint which i did on 08/11/2019, sr number - bg[protected]. Post which your technician came and checked and said that the tap needs to be repaired. He mentioned that it would take 2 working days and he shall visit us again and repair the same. We waited for approx 4 days for him to revert since we dint hear anything neither from your customer support nor the technician.. So we called back to check wherein the technician mentioned that it would take some more time... Hence we waited with much patience for nearly 2 weeks and then again we follow up and get to know from customer support that the model which we bought (In 2018) doesn't exist anymore hence it's difficult to find the tap but still, they would try to figure out the same. (This even made me wonder that if your model is doesn't exist anymore then what you expect from your customers that they should keep spending 10/15k every year and keep buying the new models...??) its none of our problem whether the model exists or not... It's your job to keep the backups and spare parts available to a certain extent of a time period)

Well anyways - post nearly 4 weeks (1 month of time) after few follow-ups from our end we get to know that the tap is available which shall get replaced at the earliest and it will take hardly 10mins to do the same). Your two technician come in the noon and take approx 1 hour to fix one tap but we did observe that the technician was unable to fix the tap in the acquaguard as he had mentioned over the call. He tried really hard and used a knife from our kitchen to fix something in tap.. It did appear to us that somehow he is managing to fix and leave from home and in this process, he did open the acquaguard completely wide open and fixed the tap with few scratch marks in front (Please refer to the pic attached) and post this he left; giving us the bill of rs 610/-.

The tap was fixed and was serving the purpose for a while but in the meanwhile, we noticed that the water started leaking from the joint where the technician had opened the acquaguard to fix the tap from inside. We wanted to tell you that till date the water continuously leaks; its more than a month since the water is leaking... (Hereby attaching the video for the same). We called and spoke to a technician and informed him the same where he mentioned that he would drop in check on the same but as expected he dint turn up and neither did he called back..in fact, he stopped responding to our calls!!!

Finally, i got the number of mr sundhar phone number[protected] to whom i sent the video of leaking water from acquaguard to which he responded that we stay in which area.. After seeking that information he remained silent for one week. Again it's the customer who has to follow up with the pathetic service of whirlpool team. As a false commitment - we got the same response that it will solve the same day and technician calls saying he shall reach in an hour or so... It's going to be a week now and still, your technician's one/two hours are not over.. And it's again the customer who has to follow up to which the technician stops responding.

Please find the below two technician numbers who came together to do service on behalf of whirlpool
Technician 1 - [protected] (Srinivas)
Technician 2 - [protected] (Mansoor)

I'm any of the customers across pan india who is facing this issue and i'm sure that there are many who would be facing the same but not finding time to pen down the experience they are facing with the post-service of the products bought from whirlpool and especially when it is as critical as drinking water.
Retail industry - been there and done that so i do know and understand what is meant by customer service
Would have really appreciated if you guys would have even focussed on the post-service of your products which needs to be taken care once the customer has bought anything from your brand. Looks like you guys are more into only selling, selling and selling rather than even look into - how to retain your customers!
Do train your team/technicians who are just so least bothered and just not doing there work for actually what you have hired them for...

While purchasing your product we even got to know that there is free service as well - for which also we raised the query and your technician calls up and once they get to know that its the free service then the technician never turns up - what the hell is this!!! What kind of training you are giving to your technicians - do they see the cost involved and then they go to customers place???
Do you guys ever check back from customer support whether the issue has been resolved to customer's satisfaction? Is there any pro-activeness in your team or is it just for the sake of showing off or boosting about your post-service facility while selling your brand - stop cheating your customers please!

Hoping that someone from your team would at least bother to look into this and resolve it at the earliest with due respect to your so-called customer service

#patheticservice#falsecommitmenr#rediculous#whirlpool

Our sr number with whirlpool service centre: mr [protected]

There was this cooling issue from nov.24th, 2019 in our fridge the whirlpoool service team (Coimbatore) is highly indifferent and non-cooperative. We had purchased the fridge in may 2018 and since then some parts of the fridge were changed twice, once this may and second time during this month. This problem is pending for nearly a month now. We are unable to use the fridge and the items are all spoilt.

The service team did visit us twice but did not rectify the defect. It is we who keep calling them and we are not updated about the status of our case. Spending an amount of rs. 8000 on a 1.5 year old fridge is exorbitant. Even now whenever i call them i do not get any commitment from them and they never call us. We get the reply that the spare parts are yet to be received. We are experiencing mental torture. We have decided to throw away this fridge and never again go for whirlpool fridge

Hello,

Earlier complaint: bg[protected]

Fridge purchased in july 2019 does not work anymore.
Multiple attempts to reach out to service team (Shiva kumar)
Very rude person and not at all interested to work.

Bg[protected] raised again on friday the 13th for compressor replacement.

This is a stupid company. Avoid.

Shivkumar is an absolute disgrace to the company. Still doesnt pick our calls.

I am absolutely astounded to the lack of empathy shown to the customer.

I want to throw this piece of garbage away but my complex doenst allow this. I have to somehow replace this crap.

Please help

I purchased one whirlpool 340 l 3 star frost free doble door refrigerator (If 355 elt, arctic steel) through amazon vide invoice no:smab-114902 dt.28/02/2019. The same has been despatched from clodtail india pvt ltd, snd infra, shed nok3, survey no:402/1f2b. Padur road, kuthambakkam village, poonamali, chennai-602107.
After purchased with in a month cooling problem started to very low then i complaint to whirlpool customer care[protected] after that the local service center at karaikud cell-[protected] i as come and inspect and to change the following spares by our 7 complaints till date.
1) change of sensore 2) advise to purchase a new whirlpool stabilizer 3) to change the heat eliment 4) advice to amc up to 2022 5) change of board.
Till date complaint has not rectifid we sufferd a lot. Today mechanic come and visit and he has no idea for rectification and tell us to replace refrigiratore is the only solution. Furthur i wish to inform i am your one of your longest customer for the past 20 years. For this time only i faced lot of problem with this fridge. This is a day to day problem for my housewife so request you to kindly replace the fridge.

By
Rm. Muthiah
Karaikudi
Cell-[protected]

Shreeji enterprise are cheats. They have been creating problems on my washing machine and each time they come they create one more problem to extract money. They even do not wait to check the problem. There was a problem of leak from my inlet tap and they made me change the panel costing inr 9000 of my washing machine. The technician did not wait. The problem of leak still persisted. Now the technician is demanding another 500 for service charge and telling to shell out rs.900 for tube and fitment for the water inlet. The consumer complaint cell is poor.

My washing machine not a work and i m calling to customer care executive but how many time no response and executive say to within 2 hrs engineer call you but no action no call... I m 7 days stil waiting my problem solution but no action your company. I m already 30 november 2019 complaint raise u but no response... Please resolved my issue nd do not force me any legal action... Whirlpool service is duffer service customer no response

Regard
Chunni lal regar

I had called up whirlpool customer service to register a complaint for my washing machine on dec 1 2019. Complaint number bg[protected]. A technician named guru from max serve solutions (Authorized service provider of whirlpool) came in and checked the issue. He was pulling a wire and either by mistake or purposefully broke the wire that connects to the capacitor. Then he started telling that the capacitor has an issue and that needs to be replaced and i have to pay rs. 2200/- i told him that i can't pay for his mistake, but he simply did not agree and left collecting the visiting charges of rs. 470 from me. I told him that i will raise a complaint with whirlpool and he seemed to be least bothered about it. I then raised a complaint with whirlpool on this issue and even followed it up multiple times. I only get to hear that they will send a senior technician and get it fixed and that i do not need to pay anything more. The complaint was never attended to. On dec 5, when i again followed up, they said that the complaint was closed as the customer was not ready to pay for the capacitor. This is now back to square one and just causes a lot of stress to me. Seems whirlpool is not at all interested in their customers and employ service folks with such bad behaviour

At the time of spinning the sound is very high, seems like there is a problem in the motor of washing machine. Washing mechine spinning motor strucked every time and running water creating problem.
This problem nearly 10day. We suffer a lot.
Apartment persons also suffering a lot
Lot of sound
Running water problem
Motor struck
Top door problem
Please retify

Have a whirlpool refrigerators, i have lodged a service request for my refrigerator, as i technician (Mr mujeeb of bangalore) did replace some equipment, i paid 3000 rs to themfor my service through phone pay, i asked him for the bill. He did not provide the ball, said me to send in whatsapp, did not send it, it did not work after one day, i raised complaint again, he is not bothering to come here to provide service even after making many phone call, he is not responding to my call, while i called customer care, they are replying with harsh response, they said to call again to technician again, even though i said technician are not responding to my call, they did not bother to respond properly, really frustrating service centre of whirlpool. I have paid him 3000 rs and then they don't want to provide service

Ticket no:- ht[protected]

Service request mobile nimber: [protected]

We purchased whirlpool refrigerator for rs 40350, with 10 years warrenty.
Its not working now. And they say core board is the problem. And we do not have core board. We will buy back the fridge for rs 10 k. Surprised right!!!
Yes this is their business strategy.

What happend in recent days : we have given a complaint to whirlpool refrigerator service team on 22nd for not cooling. Technician came to us and put some hot water to freezer chamber. And took 550 rs from us and closed the case. Problem not solved.

Again we have given a complaint and this time he said, core board is gone. Without visiting the site. He knows that core board has a problem before. But still he took 550 rs for to pour hot water to freezer.

Now service people are saying part is not available in mangalore
And not in bangalore or faridabad too.

Now (Today morning) whirlpool said part is deprecated. So they will
We are frustrated with this whirlpool service center,
You service people
Your dealer.

The way they handling the case is horrible.

We need replacement for the refrigerator. Without spending any extra money.
We will spend 2000 rs for the board (Service person told us that core board price is 2000 rs approx)

Dealer girias mangalore [protected] (Mr narayan)
Whirlpool customer care manager : [protected] (Mr a sreedharan)
Service center manager: [protected] (Mr shivaraj)
Technician [protected] (Mr deekshit)

Water purifier not working from 1 month for November 1st I am facing the issue but no response from anyone. I purchased just 5months before fighting with people from 2monthe.
I keep calling the customer care and service provider but no response, I am totally frustrated no response from anyone each time when we call to customer care there are telling a different story

Madam / dear sir i have purchased whirlpool washing machine 6th sense on 17.12.2017. Before completing 2 years warranty it got rusted, water leakage in the soap dispenser. Complaint made through customer care no on 25th nov. Service technician came and he advised me to paint in the rusted area or replacement with some discount. When i purchase while on installation i had several issues from your service team side. I[censored] check my complaint log you can verify the same. Please resolve this issue

Worst service by whirlpool, i have made a complaint on september 2019 month the technician came and retified the compressor fault, and after two month the fridge has the same fault, i have made the payment on sep month2019 about 5000rs and now also he is asking 4000 rs this month nov 2019 and i have made the payment but after making the repair once again the fridge got fault, i made the cpmplaint to the customercare, no response at all what to do, where to complain regarding this kindly help me

We had purchased a whirlpool refrigerator in 2017 with 10 y warranty for compressor and 1 year for other parts. Immediately after 1.5 years the refrigerator had to be prepared. The whirpool sqaure parts are not available in the market and they are charging visiting fee of rs. 500 and told that the heater and compressor are to be replaced which are not in warranty which costs 5800. There are no other lists and prices of sqaure parts available even on the website. Please resolve our query and tell the exact cost of the heater and compressor. It is not advisable to buy whirlpool products as the sqaure parts costs are much higher than market that too within 2 years of purchasing new product.

Had taken an amc for my refrigerator after been chased by whirlpool executives on 26 nov 2018.
I was told by the falsely executive that in 24 hrs d plan is activated.
Was also told that no charges would be taken from me for any service from immediate effect.

Later whn i had called up on 1st of dec 2018 for giving a check as it ws cooling low, the technicians from sky enterprise came, saw and said i hav to pay charges and made a statement that there is zero claim for next 30 days and refused to service the refrigerator.

All the calls too and fro to the call centre isnt making any sense. As no one seems to acknowledge.

Pls. Refund my money back if that is d issue as ive been falsely informed and if theres nothing like 30 days no claim, pls take action on sky enterprises. (Mira road)
For the above email sent to whirlpool customer care... Zero action was taken or anyone from there ever contacted me or answered to my emails.

Now this year again they have started making fake claims etc...
Warning to all.. Pls. Do not fall prey to such companies and their calls & best stop buying their products.

Raj
Mira road

This is a query regarding the whirlpool refrigerator service. Please find the following details about service.
Service request no:srbg[protected]date of request - nov 15, 2019.
Product under service - whirlpool refrigerator intellifresh.
The complain is that the mode selection button for cooling mode and deepfreeze button are not functioning. The service person has verified that the problem is due to some wiring probleminside the deep freezer door. he had suggested the door to be replaced new and the price is around 5000 rupees.
It is very unfortunate that for a small wire cut inside the entire door is replaced and costs 5000 rupees.
We have identified that the board can be connected at the joint from the body where it is connected to door.
Instead of replacing the door, it can be connected at the test joint outside and can be used as normal functioning. this will save me the cost of 5000 and it is not logical to pay 5000 rs for a wiring problem. The service person is not willing to do this and hence i am requesting you to please review this with technical person and give me your feedback. Thanks

Dear sir/madam,

I have purchased a 190l refrigerator from bismi last october 1st week wide invoice number 1159016 and registered a complaint wide reg no. Co[protected] on 14.11.2019.

This is to inform you that still no service engineer visited my house and rectified the complaint after 7 days. Daily i am getting call from your customer care and asking about the service engineer visited status.

We are very much un-satisfied about your service.

Regards,
Sandhya

As I purchased Product by M/s Amazon but I am facing problem in my machine in that complaint already raised

At the time of Installation, NO JOB SHEET Provided.
SR No: NP[protected] on dated[protected] at 9.21am No one attended.
SR No: NP[protected] on dated[protected] at 2.32 PM but till Now No one attended.


As product purchased by Online so that Product is not Genuine

Requesting to Amazon please do approval of replacement with genuine product of whirlpool.

For your ready ref. please fine here with call details of Whirlpool Eng. I continue follow up but they didn’t provide resolution due to Online purchase they provided services of product which was purchased by Store or linked store.

Kind Attention: Whirlpool please clarify two things

Product is Genuine or Original
Comprehensive services provided by given time phrase.


Kind Attention: Amazon please clarify

Product is Genuine or Original as per Manufacturing
Serviced Provided as per Manufacturing terms & Condition

Else please replace with ORIGINAL or GENUINE Product on Priority

We bought whirlpool refrigerator 20/10/2019 from kay dee audiovisions pvt ltd, meerut. The product delivered was dented and there are some sticky marks in the freezer also. When the executive come for installation and opens the box then we identified that the product is dented and the service center and dealer assured us that the same product will be replaced within the month. However, now the dealer told us either compromise with the color of the refrigerator or take your refund.

We want same color (Black) product as we paid higher price for it and not the other color (Silver).

Please resolve this issue. Dealer is not ready to hear anything.

Phone: [protected]

On 14th nov’19 i have received my whirlpool semi automatic washing machine which i ordered through amazon, and the same day installation request was raised from amazon end with request i’d (Cn[protected]) and i called whirlpool and confirmed that i have received the product make sure they send person for installation asap. But on 16th nov’19 when i called whirlpool there was a surprise that the request id mentioned above is closed stating product not delivered and i was shocked and raised another complaint (Cn[protected]) and with that dialled local whirlpool and informed about situation and arranged technician on same day which is 16th nov’19. I got the technician number and called him and he confirmed that he will be coming around 6pm since he is attending another service for ac and i was agreed and from 7pm he’s not responding my calls since next day is sunday and they wanted to ignore and continue this from monday which is not acceptable. Washing machine being idle for 5days. And whirlpool is not taking ownership and not responsible, and they don’t care about customers. My parents waiting for 5days for person to come and guide the machine. This is ridiculous the demo will take only 5 mins and why people hesitate and prolong. This is the technician name and number. I want this to be closed by today or latest tomorrow.

Technician name: karthik
Number: ‭[protected]‬

Regards,
Manoj