Whirlpool India Complaints & Reviews

I purchased a whirlpool fully automatic front load washing machine 3 months back. A week ago, while the machine was in use, one of its parts came out on its own. I immediately turned off the machine and kept the part aside. I registered a complaint to the whirlpool india customer care on the 18th jan 2020.

I have not got a call back since then neither from the customer center nor from the service center. I have called thrice until today to customer care regarding the same complaint. I cant even begin to tell about the irresponsible response. They keep saying the complaint is open and that they will put a reminder, that's all. So for the past 7 days i am not able to use my new washing machine because of the bad product and the bad service. Worst product and worst service. Will never try whirlpool again.

Complaint no : ma[protected]

I got call from whirlpool to extend warranty on my fridge. I denied for same.. Since then last 2 months i m getting call almost everyday from different numbers asking whether i want extended warranty.. Sometimes they are calling twice a day.. N disturbing unnecessarily.. I have started blacklisting the numbers but again getting calls from different numbers

I have purchased whirlpool double door refrigerator on 18th january 2020 through amazon and delivered on 20th january 2020 and the same day installation request raised at 19:43hrs. No one called for installation and the fridge back side of the wheel not sit properly and the fridge is moving up and down. The same issue is share with amazon customer care, they said that at the time of installation, the concerned person will check and confirm if any replacement required. I have contacted whirlpool customer care 3 to 4 times. For replacement we have only 10 days, on that 4 days already completed. Please resolve the issue. My service request number is hy[protected].

Hi sir,
I am snigdha saha, from falakata, alipurduar, west bengal india. (Pin-735211)

I have purchased new refrigerator from local shop (Bhuvaneswari enterprise)
But they deliver me a manufacturing defective product.

When i ask dealer for replacement, he told me to contact whirlpool customer care.
Since 2 month whirlpool customer care are ignoring my complaint and never visit my home to resolve the issue.
Please help me and give me the product for which i have paid rs. 34, 500 /-

Brand name : whirlpool
Fridge model : whirlpool protton 330 ltr
Serial number : [protected]
Price : rs. 34, 500 /-

Customer complaint number : kl[protected]

My contact number : [protected]

If the issue not resolved soon, i have to file a complaint to consumer court.

Thank you!

Had ordered a whirpool oven which was delivered on time. However post delivery done on 16th jan and delivery completion commitment given to be done by 18th no service done. More worst is post multiple call the service center says on 19th jan service request was for refrigerator hence they will close and open new one for oven and service same in 24 hours. The request is not raised by me it is auto raised post product is delivered. This is all fooling around to meet sla. I want to return the product which is not yet unboxed however as per policy it can be only replaced not returned. This is pathetic and worst service ever.

Max serve solutions, jayanagar, bangalore are authorized service agents of whirlpool. For complaint number 7903 on washing machine, their employee called guru changed a capacitor for rs 2870 two weeks back and i found later that the very same part was changed for rs 850 in 2018. Also, he charged rs 470 for visiting charges for which no receipt is provided. When i asked for carton or picture with printed price of part, he stopped attending to my calls as did their office. The worst thing is that whirlpool customer care is not supportive, even after this was brought to their notice, and these guys are their authorized agents. Check google reviews to see instances of similar complaints by other customers.in last 5 years of whirlpool washing machine, these crooks have charged more than 20k for repairs and maintenance, on a machine that cost 12k. Shame on whirlpool for letting their customers get ripped of like this - i will never buy another product from them.

I purchased whirlpool microwave from sargam electronics on 19 jan 2016, preet vihar delhi and the product was sold with 5 years warranty which includes 4 years magnetron and 1 year for body, now my product is under warranty and customer service agent confirmed the same as i have recorded conversation but their technician is demanding 2200/- for magnetron as the same is not covered anymore in warranty.

I have complained about my Whirlpool refrigerator twice. Regarding icing problem. And several times talked to their customer care team but I am getting no response from their side. I bought this refrigerator last month and i am facing this problem. Never expected this third class product from Whirlpool. Kindly help me out.

This is complaint against whirlpool india after sales service and customer be-foolment.

I would like to complain about the complacent services i am receiving towards service request for repair of whirlpool appliances.

Currently i am facing issue with washing machine, this is forth complain in a row within six months span. Please see attached receipts. The whirlpool authorized service people are coming and charging hefty amounts every-time. Recently jk enterprises person asked ~ 6000 rupees for service and part replacement over and above recurring service charges as attached.

More-over recently i got befooled by platinum service provider who charged 4000 rupees claiming he is whirlpool service provider (Platinum service provider, sec. 44, shop no 14, mob. [protected]). This was automated service booked through whirlpool customer care. Later whirlpool india denied it.

I would like whirlpool area manager team to intervene to avoid customer befooling..

Please resolve the washing machine issue asap.

Please send replacement washing machine today - customer name sudip bose - service call numberkl[protected] - after buying new washing machine it got delivered in defective condition since then it's more than 2 week passes i'm waiting to get replacement where as service person came for demo had inform that replacement process take 10 days normally.

Whirlpool provide worst after sell customer ever experienced. Customer support centre having no escalations matrix and process to support customer then can only raise call ticket and update ticket status to customer who all call for help. Totally mis managed help desk customer support centre. Prefect example of very weak management member of the company unable to frame a good support centre and after sale service. Once a customer suffer will never go for such bad company like whirlpool.

On 27.12.2019 received washing machine in faulty condition and after reporting that same to whirlpool and service engineer came for demo plus installation. Since then till now waiting to get replacement but no help from whirlpool. Every time i call help desk then provide me some another department contact number and when contact that department they said to wait for more day and after waiting when again contact back they provided another number of different department and when contact that department that said it will take more time. Like this i’m roming around different department of whirlpool with no help and solution.

Bought a new washing machine; bearing gone bad in 3 years. Repair man handed over 6k bill to repair it. Whirlpool used to standout in washing machine segment... What kind of quality are you guys producing now?

It is pathetic that one has to pay for new bearings every 3 years, given that the usage is twice/thrice a week. Older machines used to work for 10 years minimum before getting into bearing troubles. Can your customer care call me and help me resolve this?

From last four months i m complaining to whirlpool that my washing machine not working. But whirlpool is pressurising me to purchase new machine under buy back scheme instead of repairing. I m not interested to purchase new one.. Please instruct them to repair the machine. Every time i m calling them they telling me that company don't have parts. I m asking them when partbwill come they are not giving any positive response.

Hello,
This is abhinav, i purchased whirlpool white magic 6.5 kg top load washing machine on 14.04.2018.
As the day of purchasing i am having issue with this machine that clothes are not being washed clean and clothes having too much stain on it.
I notified the service center for this too but they said it is fine. Now i am fed up with this.

Please provide me some solution.

Machine was not working so i called customer care and they have send some person for repair after
- 1st inspection service guy said the door switch / lock has broken and has he will raise the indent to company and it will take 2 working days to received the spare part and will fix once it is received.
- 2nd inspection after two days he came and fixed the lock and machine dint run so he said there is problem with board and again he said it will take 2 days as there company must raise indent once we receive we will come and repair.
- 3rd inspection yesterday he came and fixed the "board" but machine dint work it displayed error message, so he said i have another board i will fix this and check but again it dint work it displayed message "dem", so he called some person and took his help and solved the problem.
The charges which he charged is :
Door switch / lock : rs. 4800 (Including tax)
Sc power pcb main board : rs. 12, 500 (Including tax)
Washing machine model : whirlpool 7 kg fully automatic front load white (Supreme care 7014)
- my doubt is what will be the repair cost of pcb main board as new machine only we brought for rs. 26, 000/-
- what will be the warranty period pcb main board.

I have purchased a Whirlpool Refrigerator 265L intellifresh s month ago. But things inside the refrigerator got spoiled due to i sufficient cooling. One service from Chennai having inadequate knowledge came and he failed to rectify the defect. One Whirlpool service engineer Mr.Selvakumar came and told time being you set the refrigerator is high cool mode. I have registered two complaints vide Complaint No. CN[protected]/dt.12.12.19 and CN[protected]/dt.21.12.19. But issue is yet to be settled. Your people do R&D in my house. I never allow the same. I anyway don't need this failed product and need a compensation of Rs 45, 000/- against cost of refrigerator, spoiled things and spend my valuable time for waiting

Am receiving multiple calls on [protected] since our purchase of whirlpool refrigerator. They give almost 20 to 25 missed calls everyday from different numbers like [protected], [protected], [protected], [protected], [protected], [protected], [protected] and many more. My number is already registered under dnd still have been receiving these irritating missed calls. Kindly resolve on priority and confirm

I had purchased a washing machine on 19.06.2019, the bill is attached. It is fully automatic topload machine (360 bw) and have been facing drainage issues in the machine for past 4-5 days. I have been trying to register my complaint for over 4 days. Since no one responds on the contact no. [protected], ultimately, i got my complaint registered through whirlpool 's twitter handle whirlpool_india. Now, today i. E., on 29.12.2019, the service center in poothkalan, rohini sector-23, sends one mr. Rahul who says that the machine will need to be taken to workshop and it will cost rs. 3, 230/-. He doesnt answer that what is the issue, he doesnt answer that why do we need to pay when the machine is under warranty (3 years comprehensive warranty)?

Please resolve the issue as soon as possible without any charges.

Water purifier not working. Purchased recently. Opened the complaint wit customer support on friday 20th and they keep saying the engineer will come today. Very annoying. Very pathetic service
Engineer called on 21st and he mentioned he will be attending by 1pm.

He never turned up.

Called the manager and he mentioned it will be taken care,

Even today called the whirlpool customer support and they mentioned the case will definitely be attended by today 6 pm. None turned up.

Very unprofessional and very rude response.

Complaint number is bg[protected]

Hello whirlpool team,

With loads of disappointment, frustration and irritation - finally, i'm writing to you guys...

This is in regard to the complaint which i did on 08/11/2019, sr number - bg[protected]. Post which your technician came and checked and said that the tap needs to be repaired. He mentioned that it would take 2 working days and he shall visit us again and repair the same. We waited for approx 4 days for him to revert since we dint hear anything neither from your customer support nor the technician.. So we called back to check wherein the technician mentioned that it would take some more time... Hence we waited with much patience for nearly 2 weeks and then again we follow up and get to know from customer support that the model which we bought (In 2018) doesn't exist anymore hence it's difficult to find the tap but still, they would try to figure out the same. (This even made me wonder that if your model is doesn't exist anymore then what you expect from your customers that they should keep spending 10/15k every year and keep buying the new models...??) its none of our problem whether the model exists or not... It's your job to keep the backups and spare parts available to a certain extent of a time period)

Well anyways - post nearly 4 weeks (1 month of time) after few follow-ups from our end we get to know that the tap is available which shall get replaced at the earliest and it will take hardly 10mins to do the same). Your two technician come in the noon and take approx 1 hour to fix one tap but we did observe that the technician was unable to fix the tap in the acquaguard as he had mentioned over the call. He tried really hard and used a knife from our kitchen to fix something in tap.. It did appear to us that somehow he is managing to fix and leave from home and in this process, he did open the acquaguard completely wide open and fixed the tap with few scratch marks in front (Please refer to the pic attached) and post this he left; giving us the bill of rs 610/-.

The tap was fixed and was serving the purpose for a while but in the meanwhile, we noticed that the water started leaking from the joint where the technician had opened the acquaguard to fix the tap from inside. We wanted to tell you that till date the water continuously leaks; its more than a month since the water is leaking... (Hereby attaching the video for the same). We called and spoke to a technician and informed him the same where he mentioned that he would drop in check on the same but as expected he dint turn up and neither did he called back..in fact, he stopped responding to our calls!!!

Finally, i got the number of mr sundhar phone number[protected] to whom i sent the video of leaking water from acquaguard to which he responded that we stay in which area.. After seeking that information he remained silent for one week. Again it's the customer who has to follow up with the pathetic service of whirlpool team. As a false commitment - we got the same response that it will solve the same day and technician calls saying he shall reach in an hour or so... It's going to be a week now and still, your technician's one/two hours are not over.. And it's again the customer who has to follow up to which the technician stops responding.

Please find the below two technician numbers who came together to do service on behalf of whirlpool
Technician 1 - [protected] (Srinivas)
Technician 2 - [protected] (Mansoor)

I'm any of the customers across pan india who is facing this issue and i'm sure that there are many who would be facing the same but not finding time to pen down the experience they are facing with the post-service of the products bought from whirlpool and especially when it is as critical as drinking water.
Retail industry - been there and done that so i do know and understand what is meant by customer service
Would have really appreciated if you guys would have even focussed on the post-service of your products which needs to be taken care once the customer has bought anything from your brand. Looks like you guys are more into only selling, selling and selling rather than even look into - how to retain your customers!
Do train your team/technicians who are just so least bothered and just not doing there work for actually what you have hired them for...

While purchasing your product we even got to know that there is free service as well - for which also we raised the query and your technician calls up and once they get to know that its the free service then the technician never turns up - what the hell is this!!! What kind of training you are giving to your technicians - do they see the cost involved and then they go to customers place???
Do you guys ever check back from customer support whether the issue has been resolved to customer's satisfaction? Is there any pro-activeness in your team or is it just for the sake of showing off or boosting about your post-service facility while selling your brand - stop cheating your customers please!

Hoping that someone from your team would at least bother to look into this and resolve it at the earliest with due respect to your so-called customer service

#patheticservice#falsecommitmenr#rediculous#whirlpool

Our sr number with whirlpool service centre: mr [protected]

There was this cooling issue from nov.24th, 2019 in our fridge the whirlpoool service team (Coimbatore) is highly indifferent and non-cooperative. We had purchased the fridge in may 2018 and since then some parts of the fridge were changed twice, once this may and second time during this month. This problem is pending for nearly a month now. We are unable to use the fridge and the items are all spoilt.

The service team did visit us twice but did not rectify the defect. It is we who keep calling them and we are not updated about the status of our case. Spending an amount of rs. 8000 on a 1.5 year old fridge is exorbitant. Even now whenever i call them i do not get any commitment from them and they never call us. We get the reply that the spare parts are yet to be received. We are experiencing mental torture. We have decided to throw away this fridge and never again go for whirlpool fridge