Whirlpool India Complaints & Reviews

I want invoice bill sir plz

Hi,

I purchased Whirlpool 4 in 1 Convertible Cooling 1.5 Ton 3 Star Split Inverter AC - White on 29.09.2022. (Flipkart given tax invoice attached) Few months after that winter came, we resumed the AC use but it came to notice that the room is not getting cool. 2- 3 days i checked but the result was the same.

On 27th March 2023 i raise a whats app complaint register ( Whats app No.: +91- [protected])
1) Your Service Request Number KOL[protected]
Twice i received call from your end asking my full address with pin code and they told will update me soon after that no action taken from your side.
After 2 day i checked the status. It is showing closed.
2) Again I raise the complaint in the same manner and register on 29th March 2023 : Your Service Request Number KOL[protected].
Again no action taken from your end and case showing closed.
3) Again I raised a complaint 3rd time in the same manner -Your Service Request Number KOL[protected].
After 2 days one technician visited on 2nd April 2023 and checked that due to your team installation mistake the gas is leaked as the AC is very less in use that's why I came to know late.
He promised me that he will visit again with his senior technician and they will find the leakage point, fixed it and refill the gas.
Till dated they have not come to resolved the issue & the status showing in whats app are as follow-
Here are the ticket details:
Air Conditioner - Service Ticket
Created on: 31st March 2023
Status: Request Closed

We see that your service request is completed.

OEM people are wasting our time and losing your goodwill, without taking customer feedback to guys close the case.
Now i think you don't care about the after sales services.

I am unable to understand how WHIRLPOOL is giving services to their customers. This shows how incompetent team of Whirlpool is which lost my interest to buy any other product of Whirlpool.

I am requesting you to please help me out in this embarrassing situation and this was not the first time I bought the product of whirlpool . I have a lot of products at home, but this time your poor after sales service has lost all my interest to buy your products again. In Today's busy life I don't have so much time to follow up with you to resolve a problem in your product which is under warranty period.

I request you please don’t suffer from me any more. Take action and resolve the problem immediately.

Waiting for immediate action from WHIRLPOOL…..

I purchased Whirlpool refrigerator from Amazon, issue is Refrigerator is not working..
It's worked only one month properly... every 20 days I'm getting this problem...once raise the sr request they will take 20 days of time for visit...poor and very worst service...we already inform them to replacement they suggested as next time i[censored] get the problem...visited at February month.

Even we spoked with manager, anantapur...and...

I wish to inform you that I have purchased split AC unit online (Flipkart) on 26.04.2022 and same is installed by authorized technician (Gurukrupa Services) on 02.05.2022. Within 15 days after installation water leakage observed from the indoor unit, water leakage problem was observed 3 times due to poor workmanship or negligence of the technician. The AC was working fine for 6 to 7 months. After that less cooling was observed, I called the...

Raised a request to rectify the AC on 22nd March,
Ticket No: CHE[protected]
not even one person took responsibility to send someone to look into the issue. Even after Multiple reminder to customer care who only said to arrange a call back went unnoticed.
Such a pathetic customer service in Chennai. Irony is still under 1 year warranty and which is about to get expired.

Will never recommend the Brand,...

The service guy told the body has been damaged and it needs to be replaced. You will get call from whirlpool regarding the body. He charged 450 rupees for that. I was waiting for the damaged part. But the ticket was closed without any communication. Poor service. Thanks for the service.

I have purchased an AC on Amazon for whirlpool on 2021, but now the ac is giving less colling, so I called whirlpool service center and the agents came and told that I need to fill the gas, the customer support agent told it will be around 1, 508 but they told it will cost 3500. Then, I said okay to provide the service.

The other person told that try to purchase AMC warranty for a year and it will be covered for 1 year warranty and I have purchased on 9th of March for 4199 Rupees. The agent told it will take only 3 days to punch and you will get the service by 14th or 15th.

Then I am keep calling every person and every day they are giving a me a reason that the person who is InCharge is on leave and other day, they went for an installation, yesterday, the same person came and he told that he didn't bring gas and he will resolve by today which is 30th of March and now they told, there bike is punctured and they will not able to come by today.

I have told to complete the service every day and they are not hearing it. Now they're assuming that they are providing free service. I have paid for that warranty; do I need to sit and beg to provide the service. None of them are responsible for it. They keep on requesting more 2 days. I'm done. I'm having washing machine and AC from whirlpool, from now I will not buy any things from that company.

Even Urban company is fast proving good service t low price. They're cheating us. I don't like to mention the agent's name. But none of them are providing this warranty.

Don't purchase the AMC from Whirlpool, they're just scamming people and will not provide any service.

Dear Whirlpool Customer Care Team,

We belong to a middle class family and it's a dream come true when we purchase a Washing Machine. But we are very unhappy as we feel we have lost our money in vain as the washing machine has trouble in operating within a few months itself.

We had purchased a Washing Machine on[protected] through Amazon, which was delivered in a week's time. The Installation was done by the company personnel on 17-10-22.(Gandhinagar, Gujarat). The product is completely under warranty.

We started using the machine from February 2023 and within 2 months of its usage the machine started making a lot of noise in the RINSE PROCESS and vibrated a lot, shifting its position making it difficult to stand. This occurred a couple of times and we tried to adjust the amount of load too, but it continued. Hence we contacted the customer service at Naroda, Ahmedabad on . The complaints are as under:
1. We complained on 22-03-23 and the technician (Mr. Sudhir Mishra, magicare NXT) visited on 24-03-23. The service company changed the Suspension Rod and Capacitor of the New Washing Machine on 26-03-23, by informing us that this is the only reason for a lot of Vibrations of the Washing Machine. The problem is still persistent with the machine and we would request to take proper steps for the same.The usage of the machine is not yet for 6 months and hence we request the company to take adequate measures ASAP to resolve this matter. We had been speaking with Mr. Shailesh Yadav, (Contact No. [protected]) ASM, Ahmedabad, Whirlpool Corporation, and he informed us to continue using it even in this condition, but we aren’t using it.

2. The technicians didn’t have the parts and we had to wait for a few days.The technicians didn’t have proper tools and support sheets to avoid the damage to our washing machine while working on it. The Service Centre Person, Mr. Gopal Mishra at Naroda, Ahmedabad is very rude and doesn’t have any manners to speak with the customers.

3.Mr. Gopal Mishra, Service Centre Person calling at night 07:30 and instructing us that he would like to come to see the machine, without prior appointment or informing us. He is very rude when speaking with the customers. Though I informed that I was not at home, he kept on arguing that he didn't give us a time or date to come for a visit. We are working people and it’s always that the reputable company takes an appointment to provide services. He has recorded the call without my prior permission, which is against the law. Also I request the company to provide me a recording for the same. (Contact No. [protected])

We are highly disappointed and disheartened with the behavior of the company and its representatives. Such incidents spoil the reputation of Whirlpool Corporation, India.

Expecting responsible behavior from a reputed company. We are attaching the Invoice for the reference. We request you to provide us with a New Machine in replacement for this one as it is still under warranty, as it seems that the Washing Machine is with a manufacturing defect.

Machine Specification-
Whirlpool 7.5 kg Fully-Automatic Top Loading Washing MacHINE )360 BLOOMWASH PRO Heater 7.5, Graphite In-built Heater) I B07L47WFR3 (360BWPRO540H7.5GRP-FBA) HSN:84501100, with Invoice amount of Rupees 21, 815 (Rupees Twenty One Thousand One Hundred Eight Five)

I bought my 360 litres Whirlpool refrigerator on March 2021. I got cooling issue on April 2022, service provider came and checked, he told fan not working and need to change. They charged for that 2300 and i paid. Now again I got same issue on March 2023, cooling fan not working, again service provider asking money to change fan. there was no voltage fluctuations in my home and using stabilizer too. then also every year I am facing same issue.who will pay every year for same problem. I got defective one. Whirlpool brand cheating customers. They only need money money. Money minded people. Worst brand ever. Don't fools customers just because they trust Whirlpool brand. I need replacement, i got defective one. Every year I can't pay like this. Please take this seriously.

Bought Whirlpool 355 litres Bottom up refrigerator on 2021 July, I don't have any issues with voltages in my area, the modes in the control panel is hardly used thrice since 2021 July till last week.
Suddenly it stopped cooling, and customer service asked me to pay 5k in total (incl. Service visit) for the PCB replacement .
This is seriously not acceptable and I need technical experts advice on the same and I would say it's...

I don't have any voltage fluctuations in my area.Also I have other appliances in my house which are working fine. My Whirlpool refrigerator costs 40k around 2021, I face PCB problem last week, and I spent 5k for replacing the same . The service center people doesn't even know the actual cause amd remedies for that. Whirlpool technician exoerts advice is required in this issue. As it's not possible to spent 5k per yr or bi yearly for a refrigerator !!! Without any cause!!

The refrigerator at my house was not cooling from 2 days and the sensor board outside the indication light just went off and stopped working but refrigerator was running still the vegetable were got bad so i book a service online for the service after 3 days a guy from the Whirlpool service came and he didn't even touch the refrigerator yet and started telling about the charges and all he just said straight at our face that if he just touch the fridge he will charge us 500 for just the service of checking it. I just made him go i don't want this type of service from Whirlpool i am disappointed will buy new refrigerator from Samsung or LG. My experience with Whirlpool was great nice service appreciate for the after service you gave to your customer.

Within a year, it stopped cooling. Order date 11 march 2022. It was delivered on 14 March. 2022. I raised a complan on 12 March 2023. they said warrenty is over. For gas filling now, they charge 3500.

Please send me the copy of my bill of washing machine i have misplaced it. I am attaching serial number photo of back please send it i am having issues with service and repair

Dear Team
As per service Engineerng, Whirpool 7 kg (6 sense) front load mother board repair cost is INR 6200/-

I don’t understand what they are going to repair ...
Other branded company charges less than INR 4000 /- for mother board replacement
Kindly look into this

Rust in full body's

I am writing to you today to express my disappointment with the malfunctioning display of my Whirlpool ac. i have already written a mail regarding this issue but i got no response. The display on my appliance is not working properly, and it is causing a lot of inconvenience. The numbers are not visible, and it is challenging to operate the appliance. I am extremely disappointed with this product's quality, and I believe that Whirlpool should take action to resolve this issue.
and my product is under warranty purchased on 26 september 2022

Rest in refrigerator under body parts and all body paints rust grow

Hello Team,

I had called your customer support number on 2nd March for washing machine top load fully automatic white magic Elite Serial number INF[protected], A technician came touched the machine and said it requires spare parts and told to purchase AMC which I did AMC number 047784 costing 6100 and visiting charges of 475, In total 6575

Till today 6th March no one has visited to repair the machine called your customer care number on 4th March got the issue escalated spoke Mis Asha and was promised by Asha that technician will visit on 5th March and address the issue which never happened
Again called your customer care number today and spoke to escalation team member Mis Ramya she put my call on hold stating that she will speak to technical team was on hold for 20 mins and call got disconnected and called your customer care number and spoke to Ramya and to my shock she did not call back as service center will open only by 11, If service center opens by 11 then why the call was put on hold when called for the first time then Ramya gave area manager number Mr. Sainath [protected] when spoke to Sainath about refund of AMC amount then came to know if request is raised now then its a lengthy procedure its better to get the repairs done.

Is Whirlpool really a customer centric organization or its just a money making company just take money and vanish.

Need a call back from senior management representative if at all you people are serious about brand.

Never had this type of third rated pathetic experience both from customer care and techincal department WORST

I'm having a 360ltr refrigerator which is facing cooling problem. A technician visited 5 days ago and is asking for PCB replacement which he is saying is of 7000 rupees, but he is not ready to show us the GST bill or a proper price of the component, neither the customer support team is telling us the actual price of the product.
Is this a some kind of SCAM going on in Whirlpool, how can they keep customer in dark.
Shall this be escalated in consumer court.