Whirlpool India Complaints & Reviews

Dear sir
I purchased whirlpool double door refrigerator ff450eltprof carbon finish on 27.06.2009
Model no 11061
Sl no ineo91900348
The fridge was working fine till december 2016. Due to overcooling and auto cooling system was not working properly i gave complaint to toll free no[protected]. Based on the complaint engineers from sri sai service attended the job and changed the core board and ui board as per job no 015446 dated 21.12.2016. I have paid rs 4950 for the part and also service charge rs 400.
I regret to point out that the fridge is not working alright and there is no cooling effect as on date.in the meantime i gave several complaints to the service center and the engineers who attended the job are unable to rectify the defect. I am giving below the complaint no details.
27.02.2017 cn [protected]
15.03.2017 cn[protected] satisfaction code is 762
I am a senior citizen aged 74 years cannot carry on without fridge for storing medicines etc. I am deeply worried and my mental agony force me to send you this complaint to rectify the defect immediately. I appreciate your immediate action in this regard.
Thanking you
R. Kumar

I bought my washing machine for my parents with a tight hand and kept faith in the company like whirlpool. I don't know but in 4 months, something happened and it stopped working.

Nobody, No single person responding. I called Service center, Local agents, Sellet everyone. I am in small town and have to travel each day 30 km. They are not responding on calls as well. Its been 40 days and my mom is struggling.

I am also about to register police complain, I have call recorded. The repairer said he would come one week back and now he stopped responding.

Please help me and my family

Respected Sir,

We bought whirlpool split A/C on 19/05/2015 (Invoice #: [protected]) and we used only for 15 months, later we did not use due to climate change. Recently we applied for "Whirlpool Home care plan - "AMC"" on 02/01/2017, but mechanic checked and informed that indoor coil is not working.

Before Whirlpool, we used LG AC for 10 years and we have been suggested about whirlpool company. Then we changed LG AC & bought Whirlpool AC.

But we did not get any service within warranty period and we did not actually benefitted. I request you to kindly do the needful by taking above statement in your reconsideration. Also I would like to mention that we are from middle family and we cannot buy an another new AC within 3 years.

Thanking you,
Your's faithfully,
Lavanya.N.J

"water leaking".We complaint your customer service through toll free number[protected] and your technician came same day and taken 1000rs for a part named thermostate to replace the item.He says that he will come tomarrow to rectifie the problem but a technician named as 'maqsood' was came after a week dated on 24/2/2017 came and replace the item assured that no problem will be arised upto 3yrs, the dates between complaint and part replaced we had been made request calls many times to your nellore service center but they were not responded, aftr replacing the same day on the rplacing part the problem again arised with in 2hrs immediatly we called and told the problem which arised the technician who replaced it.The man answered that i will come tomarrowto check the problem but he didn't come tomarrow after we make many calls he said that we were unable to repair the problem and received cash by me 1600rs(1250+350 part cost and service charge)will be refunded tomarrow and advised us repair the problem with a local mechanic, until now from the item replacement date 24/2/2017 your service technician didn't lift the calls anymore.So we requested you to rectifiy the problem with in 24hrs from now otherwise we will go to police station to complaint and going to take legal action against on whirlpool company and nellore service center.We will demanded at the consumers forum t the new fridge instead of your failure fridge, we also under the warrenty coverage period."last but not least your service is tooo worst i ever see".Thanking you sir.U vara prasad

Hi,
my washing machine inlet pipe had some problem and hence raised a complaint with whirlpool service center by calling[protected]. They raised complaint Rf121888. They informed it will be closed in 24hours. Evening 2 guys came and dismantled the machine and left telling inlet valve and pipe has to be replaced and they will come in the evening again. They came next day and replaced items and gave me a hand written bill of 2800(inlet pipe set and value) + 450 (labour charge). I trusted them and paid. It after they left i checked online for the price of the items they replaced. It is much less, coming around 1000 rupees only. The bill is issued by Global Service center, 103, 3rd Main, JP nagar post, Minhaj nagar, Bangalore.Then i called the number given in the bill Ashfaq([protected]) who told the guy who came to my house is not his technician and he has not issued the bill.He asked me to tell the technician to refund the amount. I called them again and tried conferencing them, but it didn't work. Technician([protected]) informed me he will speak to ashfaq and call me back. Now both of them are not picking. I called Whirlpool service call center[protected] again to inform this, they said they cannot do anything as they trust the service centers. When i enquired about the service center (Global service center who issued bill), customer care executive told it is not authorized whirlpool service center. If they are not authorized why did whirlpool call center forwarded my request to some one who is not authorized to take the request.

A complaint was registered at whirlpool customer care on 24/10/2016 vide complaint no. DL[protected] as there was beep followed by flickering of lights and there was no cooling in the refrigerator. The technician visited and advised for the following for which he charged Rs.5710/-:

1. Replacement of Stabilizer costing Rs.1900/-
2. Replacement of Sensor costing Rs.1650/-
3. Gas filling costing Rs.1650/-
4. Visit charges Rs.510/-

But the same problem reoccurred for which complaint no. DL[protected] was lodged on 04/11/2016, DL[protected] on 07/11/2016. The different technicians visited . But original problem reoccurred.

Another complaint no. DL[protected] was registered on 15/12/2016. The technician visited and replaced Bimetal costing Rs.1750/- along with visit charges of Rs.510/-. Total amount paid by me Rs.2210/-. As cost of Bimetal charged from me was Rs.1750/- against the company price of Rs.1000/-. A complaint was lodged for overcharging and the service centre refunded Rs.750/-.

The same problem reoccurred almost after every 10-15 days for which complaint was lodged on 31/12/2016-DL [protected], complaint no. DL[protected] lodged on 09/01/2017, DL[protected] dated 24/01/2017, DL[protected] on 07/02/2017. Then the complaint was referred to national level complaint centre of whirlpool . The matter was followed by Mr. Daljeet Chopra for approx. 3 weeks during which 3-4 technicians visited. But no solution. The complaint was referred to Mr. Avinash Sindhi as Mr. Daljeet left the company. Mr. Avinash too deputed 3-4 technicians . But no one could identify/rectify the problem. Even yesterday technician Mr. Amit Sharma visited .But he too could not help to rectify the problem.

From the above, it transpires that a professional company like Whirlpool has no competent Engineer who could identify/rectify the problem .

It also implies and it is very much clear that the parts changed/ gas filled by the company for which I have been charged Rs.7220/- .

Please arrange to refund Rs.7220/- charged from me for the parts which otherwise should had not replaced due to the fact that original problem has not been resolved.

Our washing mechine is repair in many days i complain balaji service center, chennai ur authoerised service center but his no resposoibality plz veriferd and clear my complaint pnone 42163485

thanks

Purchased last year on 21-Feb16 at Chennai dealer (Vasanth & Co.), the oven started getting shutdown after every 30 seconds.
We complained on 15th and technician checked after couple days and told us that magnet or something is gone and will be replaced.
Till date not repaired even after so many follow ups.
The complaint details are:
CN[protected] on 15-Feb-17
Whirlpool closed this complaint internally with remarks that customer is unwilling to get it repaired.
New Compalint No.: CN[protected] on 19-Feb-17
Whirlpool customer care contact No. [protected]

Customer care person asked to get in touch with local person at Chennai on this No. [protected] (Mr. Sunil Kumar)

Local person keeps reverting that they have intimated factory.

I bought this whirlpool air conditioner online for which I called customer care for the installtion. The customer care sent two people, one named Arif (Phn# [protected]) who installed the air conditioner wrong which all messed up making noise and water leaking into my room.

I have tried calling them multiple times for getting this fixed but no response and also they took money from me for installations and other material even when my installation was meant to be free.

I need to get this fixed or will file another complaint to the police for forgery against the technician.

Dear team,

We have ordered Air conditioner from sion A039 Croma on 27 feb 2017.
Even after done all formalities we received delivery on 3 march 2017 and till date we haven't received any confirmation for fitting.

My invoice no is AIF02A[protected].

We haven't expect such pathetic service from Whirlpool & Croma.

I have purchased a semi automatic washing machine of whirlpool from value plus. Siliguri.

Since i have purchased from day one my clothes are getting torn off. Elastic is getting lose. And clothes are getting worn out.

Due to agitator in the machine this problem is arising.

Inspite of my various complains to dealer as well as company no favourable response has come. Kindly replace it urgently.

I am raising this complaint on behalf of my Uncle Valerian Saldanha with registered Phone No:[protected]. Valerian has all his home appliances including ACs, Fridge and washing machine from whirlpool and he is been loyal customer for very long. He lodged complaint for washing machine on 25th Feb and each time he or me tried calling the customer care they will put us on hold and call gets disconnected after 2 mins automatically. After many attempts we were able to raise complaint on Sunday i.e 26th Feb 2017. Engineer came home on Monday (27th Feb)and he said he require one more help to check the problem. Next day he came in and said that there was problem in water motor and gave us the complaint no as BG[protected] and till today no news of any parts or engineer. This is very annoying as we have been using whirlpool for paste few years and this is the kind of service that is provided to loyal customers. Having no washing machine for so long is a disaster in the house as people who live are sick and can not do any manual work.

The Company has a false registration at sulekha.com. It duped me. I called up the centre & asked the executive to repair my washing machine. They came promptly & repaired the issue and charged Rs.4000/-. The problem again occurred & when I tried to contact them again, they straight away denied saying that they dont repair the things. When I tried to reach them at the office address mentioned in the bill, there was no office as such, rather there was no plot number, as was mentioned in the bill. Now they have stopped responding to my call.

The Company is a total fraud..!!!

Please BEWARE..!!

Meena Arya[protected]

The refrigerator has stopped working for the past one week.We have been trying to call the customer service but its either busy or not reachable. Please look into the matter as soon as possible.
Contact no:[protected]

On 25 Feb 2017 I bought the item from Bajaj Electronics in Hyderabad and I saw many scratches on its body. I told the shop for that. Having scratches on a brand new product is not at all desirable to us. We still did not even use it.
We were forced to buy it as the shop did not show us any alternatives to it like Stainwash 7.2 kg, Stainwash 6.5 kg red, Stainwash 6.5 kg Grey. It has only showed us Stainwash 6.5 kg Graphite and we were told there is not 7.2 kg, no other colors.
We always wanted to buy Stainwash 7.2 kg. But we were not told about it.Kindly replace it soon.

Dear Sir/Madam

We are using whirpool washing maching since 7 years but in this 7 years i have change all parts mostly.
The control pannel board getting damage offen.

Your local agency asked Rs 4000 for replace the board.

Why like this happen offen and what is the real price ?

Model:whirpool white magic 65 6th sence.

I want to give complaint against the quality of Whirlpool washing machine and the service that they are providing. I purchased this washing machine 6 years ago and it has gone for repair 7 times!! They charge Rs.458 as a visiting charge and if any part has to be replaced, it is charged extra. Also, they give only 30 days period as a warranty for this service charge and if we face any problem after 30 days, they again charge Rs.458. Lat month I registered my complaint twice within a span of 2 days and the executive visited and did something and problem got resolved. Now, just after 32 days, it has broken down. They are again asking for Rs.458 as service charge.I am not sure whether the quality of this product is so poor that it breaks down more than once in a year, or the quality of the resolution the company's service executives provide. I am fed up of this washing machine.

I have purchased washing machine in 2014 and from then i am getting regular problem of drive card.
There is no proper response from the team.

Dear sir,
We had purchased fully automatic 7.2 kg 360 deg bloomwash whirlpool brand washing machine on 12th october 2013. On 12th july 2016 the machine shows ss1 error during the spinning. So i had booked the complain in customer care. The customer care representative said this machine is not in warranty so you have to paid the visit charge & repairing expense. I had confirm to pay & on 15th july 2016 the technician came & he told that this is sensor error, the sensor must replace to resolve this problem. So i had told him to change the sensor & paid the visit charge & repairing charge also as per attached receipt. After 2 month the same error will come & the machine is not worked. So i had call to customer care. They told me that you have to pay the visit charge to the technician. I told him that for what? I had already pay the visit charge to the technician. If any other problem occure than i will definitely pay but where the question is for the same error i had told him that i am not pay for the same. The representative said that if you don't pay then i can't book your complain. So i had said o. K. Then i had called the technician who had repaired my machine. He told me that right now i am not available in the city when i will come i will call you. But after long wait he had not come & when i called him he had also told that you have to pay the visit charge. Here i want to know one thing from the whirlpool india that after repairing if the same problem arise then who is responsible for that? The technician who repaired the machine or the customer who make the blind trust on the company. Kindly resolve this problem immediately or replace me the machine. The invoice & repairing charge receipt is enclosed here with.

Thanks & regards,
Mrs. Shilpa vipul patel

My Refrigerator was not working, So i made a complain to WhirlPool Service center, They have assigned the ticket to " MISSION PERFECTION", Shanthi Nagar. His name is "SYED( [protected] )" He came and told that some of the parts went bad and he replaced, he charged Rs 3, 100/- for that. This happend on 17/01/2017. In Less than a month i am seeing the problem again and he gave warranty card of 1 year and he is not responding now even after several calls.

Disappointed with whirlpool service.

Thanks
Purush