Whirlpool India Complaints & Reviews

I bought a semiautomatic washing machine from a retail store named Raj Electronics in Bhubaneswar. In the first wash it started leaking at the time of draining the water. I lodged a complaint in the toll free number, to my delight the service guy came to me on the next day. He said there is a problem with a spare-part so I will replace it. He has taken the defective part with him and promised to come on the next day. I'm waiting since 30 days for the part to come.

Everytime I called the toll free number they said, we are giving a reminder to the service guy regarding this.

I suggest everybody don't buy any product of whirlpool.

I purchased Whirlpool washing machine with 2 years warranty in Oct 2015. On 13 Mar 2017, machine stopped spinning and we registered the complaint at 1030 am. The call center person promised a visit in 24 hrs. We didn't recieve any call or technician visit in next 48 hrs. After repetitive calls on customer care number, we finally got the mobile number of whirlpool faridabad service center manager. Again after repetitive following up with him, technicians finally visited our house on 15th Mar - 2pm. After inspecting machine for 15 mins, he said a part need to be replaced and he or another technician will again come back. Now its 16th - 3pm. Have called service center people at least 10 times, still no visit. we are stlll waiting really pissed off and regreting our decision to buy whirlpool product :(...

I am a your customer rahaul kumar my contact no.- [protected]
address-new sagar medical Ashram Road, Raxaul

after my complaints no PT[protected] not a final professed in your company
man come and visite & say your trabul is shuted 3 days but you man is not come 7-4-2017 to[protected] is not come and he gate a parts in my frize without share with me and gate visit charge rs -340 is gate solved my problem
so i am going to complaints in upbhokta form so you can see
thank you. !

I have many Times to reach whirlpool customer care no.it's always busy.I may wait more than 10 to 15 mnts.it's 5 year old washing machine.since we never face any issues.recently from past three months machine is taking more time for washing clothes& water level is so low..request your engineer to visit for machine checking

Whirlpool technicians visited within this month to service our ac and after a of service, suddenly the panel stopped working. when i launched a complaint to whirlpool the service center people are asking for rs 1900 for panel change. It was working fine before the service.

Why should i pay this amount when the fault happened after service? whirlpool said i need to deal with the service center then why whirlpool is selling ac? service center people should sell ac. Since its a matter of Rs 1900 Service center people would never accept their fault. I request you to take proper action against them and asked them to change the panel free of cost because it is their fault not ours.

I had purchase i microwave of whirlpool company on dated 31.10.2015.

My product was having some problem in working.
I complaint to the company service centre on no. [protected] on dated 04.03.2017 to repair it.
They come to the home and said the frount pannel have to change of the product at the time of registration of complaint the company said that the matter will olve with in 7 t 10 working days.
I said its fine get the pannel change, they say its out of warranty, i said ok i ready to pay the amount to repair it, then they say that you have to pay first then the product will repair, i said that you arrange the part of product and repair it i will pay the amount. They dont agree for one weak after talking on customer care again and again they say ok we will repair it and take the money, but after another some days they said our company is not having pannel so we are ready to change your product by paying some amount by you after daily talk on customer care, i agree to pay the amount they say we are arranging the product for you. After some days they said to me to pay rs. 4000/- on the name of company to change the new product. I pay the amount of rs. 4000/ from my online account but even then they dont get arrange the product for me, i daily call to customer care, and some time their area head mr. Harpreet singh mobile no. [protected] and and mr bajwa local customer service centre mobile no. [protected]. On customer care some time i had a chat with mr. Tarun . On the customer care no. [protected]. I massage many time to mr. Harpreet compnay area head on what app for my problem but did not reply any time.
Now i am very much feed up with the matter,
now i want to refund all my money with claim amount
and harassment of my mental level.

Sanjeev goyal
[protected]
[protected]

copy of bill is attached
copy of service centre payment slip is attached
copy of payment of rs. 4000/- for change of product is attached.

Please solve the matter with hard action.

Hello whirlpool,
On 10/04/2017 I booked a whirlpool refrigerator ref 215.I.m power cool 4s. PRM 200ltrs capacity. at Venus electronics 73 bye pass road, near germanus hotel, chokkalingam nagar, Madurai 625016. Invoice no 519. The same was delivered on 11/04/2017. The fridge was delivered in my absence by the show room driver and the fridge was installed by him in my family members presence. They complained that the handling was improper. So next day morning I closely inspected the fridge and found that fridge was display fridge that they showed me on 10/4/17. The fridge was having multiple dents & scratches, dirt. Immediately on 11/7/2017 I called showroom sales person and explained my grievance to him. But denied by statement and said the fridge was directly delivered from godown and any complaints must be registered with whirlpool only. Pls review my complaint and take suitable action. Based on your feedback I decide at registering my complaint at consumer forum

I have many times try to contact for resolving my issues but they have only gives lots of excuses.

Hi,
am booked washing machine 31-MAR-2017 (8 DAYS)cash on delivery but still not received my product, i was call in multiple time not proper response your team and customer care number(4244444, 4244440) showroom-number -[protected] [protected] kindly deliver the product on as soon as possible, kindly do the need full.
past eight days not washing clothes.

Dear support,

I have purchased a refrigerator – model 20142 – fp263droy proton – srl no. Ina[protected] from your dealer yogesh kumar rajesh kumar jain (Invoice attached) on 6th february 2017. On the day of installation, we were informed about the basic functions by your service engineer.
However just vas the summer came, the refrigerator started showing problem and to my surprise the ice-cream kept in the designated ice-cream tray was found melting. I logged a call again on saturday 1st april and your service engineer showed up on the same day. His observations were surprising and are as below :
• we need to keep the cooling always to maximum in both the freezer and normal portions of the refrigerator.
• if we keep only the freezer at maximum, it will not work and we will get problem even in freezing of ice cubes.
• the refrigerator cannot support keeping ice cream as its not designed to store it, the reason being that ice cream needs to be stored at a temperature of -18° c.
It sounded real funny to me and i asked him that i will be approaching the company for it, wherein the response was yes you certainly can and you will get the same response.
I still believe that there is some issue in the refrigerator which needs attention and don’t believe in the words of the service engineer that this is not designed in a manner that it can store ice-cream. To be very honest in last few days when the temperature was on a higher side, i found that even normal ice was melting.
Hence request you to please provide proper solution to the issue. Looking for a responsible response followed by action which are justified to your international brand.

Regards
Navin tenani
[protected]/[protected]

One of the two Whirlpool window AC's which I purchased during April & May 16 one is working fine but the other got a history of repairs now though in warranty, which makes it an ideal defective product liable for immediate replacement.
Events -
1. Purchased - 09/04/2016 (Sargam Mayur Vihar Ph-1, Delhi)
2. Gas Leak - Repaired under warranty by Goel Enterprises Patparganj (Delhi) and delivered back on 24/07/2016 by Service Doc No - 18769.
3. Gas Leak - Repaired, serviced and returned by Goel Enterprises Patparganj (Delhi) 19/09/2016 by Service Doc No - 13929.
4. Gas Leak - Repaired cooling coil changed as per service center (Goel Enterprises) and returned on 28/09/2016 by Service Doc No - DL [protected].
5. 3rd April 17 - Requested for service under warranty (Service Request DL-[protected]), engineer on visit again found out that AC is not working and asked us to make another complain.
6. 4th April 17 - Again complained on above advise (Service Request DL-[protected]), but we are yet to hear from whirlpool service as of today this has been updated on the Toll free no as well but no solution as yet.

Request the concerned to get the machine replaced as we have had a lot of trouble because of this machine, on other hand most of my appliances are trouble free whirlpool products and as per your customer care I qualify as your privilege customer so kindly oblige accordingly.
Pl see in for immediate request redressal.
Regards,

Dear Sir,

This is in reference to the attached labels mentioning the details of the Whirlpool 6.2 Kg Dry Stain Wash Deep Clean Fully Automatic Washing Machine in Aug 2015 but within 1.5 years the machine is not working and this is the second instance in last 3 years.
I had experienced this issue earlier also i was having Whirlpool machine (Front Loading) which was discontinued by the company later and within 1 year that machine was also having trouble shooting in washing clothes.

Request you to please do the needful and arrange to appoint some one to inspect the Washing machine and arrange replacement or fix the same.

Since my bill is also lost please find below my details for easy tracking.

Name - Deval Sharma
Mobile number - [protected]
Machine was delivered at F 102 Gala Haven, Nr Vaishnudevi Circle, Ahmedabad, Gujarat 382481.

My Current address is A 405 GI Appartment, Phagwara, Punjab 144401.(Kindly send some one on the Punjab address)

मेरे द्वारा आज दिनांक 05.04.2017 को व्हर्लपूल रेफ्रिजरेटर 215 IMFRESH PRM 5S REGALIA (200 LTR) s.n.[protected] आपके कंपनी के अथोराईज डीलर पूजा इलेक्ट्रॉनिक्स गीता टाकीज रोड डबरा जिला ग्वालियर मध्यप्रदेश से खरीदा गया था जिसकी आज दिनांक को कीमत 16775रु है और डीलर ने मुझसे MRP से भी ज्यादा रूपये मुझे भ्रामक एवं गलत तथा ज्यादा रू बताकर लिये है जो अपराध होकर दंडनीय है उसे निर्देशित किया जाये वह मुझ उपभोक्ता को भ्रामक एवं गलत रूप से सूचना देकर अबोध रूप से ली गई अतिरिक्त राशि तुरन्त वापस करे अन्यथा विधि अनुसार अग्रिम कार्रवाई के लिए आप एवं संबंधित डीलर स्वयं जिम्मेदार होगा।

Your service centre sent some cool my apps vendor, who charged me hefty price for timer ₹2500/-, fuse system ₹ 350/-, bio sensor-₹450/-, service charge ₹400/-.

Service date is[protected] with in 12 days again my refrigerator stopped working. Vendor - cool my apps.

Kindly need justice and get rectified as early as possible.

Dear sir/madam
I have submitted my pf form around 18 days back but still not received my pf amount and also not getting any reply.
So pls give full information in my email id as soon as possible and also give full detail about pf amount.and also give reason why not receive pf amont.

My pf no.BG/BNG/0035224/000/0665449
Emp id .812389
Email [protected]@yahoo.com

My Whirlpool washing machine, Model number "Explore 1055 LCS" is not working since Feb 2017. I have done around 6 times complaints to Ranchi, Jharkhand repair center and main whirlpool repair center both thru phone and inperson but whirlpool technicians are unable to resolve the problem neither the customer care team of whirlpool is able to help me to get the machine repaired. The technician said that RAT has cut the wire and they have to also change the gasket, they informed me that they will order gasket and will replace but its 1 month already neither the wiring is fixed NOR the gasket replacement happened. After several follow up to Ranchi repair center and main head quarter, still they are unable to fix the issue.

The Ranchi repair center team is also insisting me to leave the machine with them forever as they are saying that this problem will not be fixed, they are suggesting me to buy another machine thru them. I am unable to understand for such a minor issue why i will leave the machine which has cost me RS 29900 in August 2013 .Whirlpool customer care manager has informed me that they will resolve case in 24 hours but still service is pending.The cost of washing machine is Rs 29990/ but company is unable to give the service.

Please help me in resolution of my problem

I have purchased a fully automatic washing machine at online but i didnt get the demo about the machine... plz i will see more problem without using machine so help me n ur executive come at my home n give me some demo for machine... n resovled this problem to as soon as possible... plz as demo executive come as soon as possible...
thanking you
Robin narula
[protected]

My refrigerator not working properly I complain to many times but they ignore they can't take any action they already change core bord in 2014. Still not working properly. Too many engineers come see take 450 rs visiting charges.Now they demand for 5000rs for core board and only warranty for 1 months

Hi
My name is vishal singh resident of hyderabad. We bought an ac and en route installation. However, just wanted to appraise vendor partner for sure not to living whirpool values.
Sequence of events:
1) we bought ac on friday 24 march,
2) placed call on same day to toll free [protected] and registered
3) toll free gave contact for authorized number for hyd[protected]. Spoke to lady by name sunita
4) all pains started from here. Complete breach of all values... She said she will call in 5 minutes and never returned calls, on contrary tried calling more than 200 time she did not have etiquette to answer / return sms.

Am frustrated to extent to return the equipment. Please help me with contact details for some one form whirpool india to appraise same

We have purchased AC two weeks back. Your service person came and fixed the AC Indoor and out door units. While testing the machine was not worked properly. Till now nobody is responded from your team. This is total irresponsibility from Whirlpool. How many days I have wait after purchasing AC. I won't recommend your product to any body due to worst service. In Vizag, Gauwaka office people are giving irresponsible answers. Shall I go to consumer Court. You can decide. WVSJ RAJU. AGM NOVUS CONSTRUCTIONS [protected].