Whirlpool India Complaints & Reviews

I have purchased a semi automatic washing machine of whirlpool from value plus. Siliguri.

Since i have purchased from day one my clothes are getting torn off. Elastic is getting lose. And clothes are getting worn out.

Due to agitator in the machine this problem is arising.

Inspite of my various complains to dealer as well as company no favourable response has come. Kindly replace it urgently.

I am raising this complaint on behalf of my Uncle Valerian Saldanha with registered Phone No:[protected]. Valerian has all his home appliances including ACs, Fridge and washing machine from whirlpool and he is been loyal customer for very long. He lodged complaint for washing machine on 25th Feb and each time he or me tried calling the customer care they will put us on hold and call gets disconnected after 2 mins automatically. After many attempts we were able to raise complaint on Sunday i.e 26th Feb 2017. Engineer came home on Monday (27th Feb)and he said he require one more help to check the problem. Next day he came in and said that there was problem in water motor and gave us the complaint no as BG[protected] and till today no news of any parts or engineer. This is very annoying as we have been using whirlpool for paste few years and this is the kind of service that is provided to loyal customers. Having no washing machine for so long is a disaster in the house as people who live are sick and can not do any manual work.

The Company has a false registration at sulekha.com. It duped me. I called up the centre & asked the executive to repair my washing machine. They came promptly & repaired the issue and charged Rs.4000/-. The problem again occurred & when I tried to contact them again, they straight away denied saying that they dont repair the things. When I tried to reach them at the office address mentioned in the bill, there was no office as such, rather there was no plot number, as was mentioned in the bill. Now they have stopped responding to my call.

The Company is a total fraud..!!!

Please BEWARE..!!

Meena Arya[protected]

The refrigerator has stopped working for the past one week.We have been trying to call the customer service but its either busy or not reachable. Please look into the matter as soon as possible.
Contact no:[protected]

On 25 Feb 2017 I bought the item from Bajaj Electronics in Hyderabad and I saw many scratches on its body. I told the shop for that. Having scratches on a brand new product is not at all desirable to us. We still did not even use it.
We were forced to buy it as the shop did not show us any alternatives to it like Stainwash 7.2 kg, Stainwash 6.5 kg red, Stainwash 6.5 kg Grey. It has only showed us Stainwash 6.5 kg Graphite and we were told there is not 7.2 kg, no other colors.
We always wanted to buy Stainwash 7.2 kg. But we were not told about it.Kindly replace it soon.

Dear Sir/Madam

We are using whirpool washing maching since 7 years but in this 7 years i have change all parts mostly.
The control pannel board getting damage offen.

Your local agency asked Rs 4000 for replace the board.

Why like this happen offen and what is the real price ?

Model:whirpool white magic 65 6th sence.

I want to give complaint against the quality of Whirlpool washing machine and the service that they are providing. I purchased this washing machine 6 years ago and it has gone for repair 7 times!! They charge Rs.458 as a visiting charge and if any part has to be replaced, it is charged extra. Also, they give only 30 days period as a warranty for this service charge and if we face any problem after 30 days, they again charge Rs.458. Lat month I registered my complaint twice within a span of 2 days and the executive visited and did something and problem got resolved. Now, just after 32 days, it has broken down. They are again asking for Rs.458 as service charge.I am not sure whether the quality of this product is so poor that it breaks down more than once in a year, or the quality of the resolution the company's service executives provide. I am fed up of this washing machine.

I have purchased washing machine in 2014 and from then i am getting regular problem of drive card.
There is no proper response from the team.

Dear sir,
We had purchased fully automatic 7.2 kg 360 deg bloomwash whirlpool brand washing machine on 12th october 2013. On 12th july 2016 the machine shows ss1 error during the spinning. So i had booked the complain in customer care. The customer care representative said this machine is not in warranty so you have to paid the visit charge & repairing expense. I had confirm to pay & on 15th july 2016 the technician came & he told that this is sensor error, the sensor must replace to resolve this problem. So i had told him to change the sensor & paid the visit charge & repairing charge also as per attached receipt. After 2 month the same error will come & the machine is not worked. So i had call to customer care. They told me that you have to pay the visit charge to the technician. I told him that for what? I had already pay the visit charge to the technician. If any other problem occure than i will definitely pay but where the question is for the same error i had told him that i am not pay for the same. The representative said that if you don't pay then i can't book your complain. So i had said o. K. Then i had called the technician who had repaired my machine. He told me that right now i am not available in the city when i will come i will call you. But after long wait he had not come & when i called him he had also told that you have to pay the visit charge. Here i want to know one thing from the whirlpool india that after repairing if the same problem arise then who is responsible for that? The technician who repaired the machine or the customer who make the blind trust on the company. Kindly resolve this problem immediately or replace me the machine. The invoice & repairing charge receipt is enclosed here with.

Thanks & regards,
Mrs. Shilpa vipul patel

My Refrigerator was not working, So i made a complain to WhirlPool Service center, They have assigned the ticket to " MISSION PERFECTION", Shanthi Nagar. His name is "SYED( [protected] )" He came and told that some of the parts went bad and he replaced, he charged Rs 3, 100/- for that. This happend on 17/01/2017. In Less than a month i am seeing the problem again and he gave warranty card of 1 year and he is not responding now even after several calls.

Disappointed with whirlpool service.

Thanks
Purush

28th January 2017, I Complaint whirlpool service centre my AC is not working.[protected] they sent technician and told me some board problem two days it will solve.
Today[protected], still I am not get the service. This is service from whirlpool company. So pls refund the MY money, I will Go Another Company.

My Whirlpool refrigerator which is just 23 months old had cooling fault and hence we logged service complaint to Authorized Service Centre M/s Perfect Cooling Systems, Puducherry on 25 Jan 2017. They visited on 25 Jan 2017 and changed the timer bimetal fuse and charged Rs.1900/- . Still the problem continued. Again on call they visited on 26 Jan 2017 and changed the stabilizer for Rs.3500/-. Still the problem continued. Again on call they visited on 31 Jan 2017 and changed the GNF Cooling coil with gas charging for Rs.3, 500/-. Still the problem continues. We are calling them on daily basis and amature Service personnel visits daily and could not fix the problem. Today is 13 Feb 2017 and even after of 20 days of fault they could not fix the problem after charging us Rs.8, 900/- so far. What is the remedy. For their amature service we have lost Rs.8900/- and who will justify this? What is the final remedy for this?

Its very worst service by whirlpool meri machin m koi problem nahi thi keval demo ki jarurat thi bas isi ka mujh se charge liya gaya service staff k dwara m aaj k baad kabhi koi whirlpool ka product nahi lunga

As there was no cooling in the refrigerator, i registered a complaint with customer care vide complaint no. Dl[protected] on 24/10/2016. The technician from the authorized service centre visited and informed that :
1. The stabilizer is faulty and require immediate replacement. (Cost rs.1900/-)
2. Gas is choked and requires refilling. (Cost rs.1650/-)
3. Sensor faulty and requires replacement. (Cost rs.1650/-)
He advised to deposit the above cost along with visit fee of rs.510/- and guaranteed that the refrigerator will start smooth working after above job work. I deposited rs. 5710/- in advance and technicians did the repair/replacement work and refrigerator resumed working.
The same problem reoccurred on 04/11/2016 and complaint no. Dl[protected] on 04/11/2016 and again complaint no. Dl[protected] on 07/11/2016 was registered. The technician visited and made repairs and refrigerator started working.
However the same problem of no cooling of refrigerator again occurred and i again lodged the complaint on 15/12/2016 vide complaint no. Dl[protected]. The technician visited on 17/12/2016 and informed that bimetal with thermofuse costing rs.1750/- requires replacement and charged rs.2260/- (Rs.1750/- plus visit charges rs.510/-). And the refrigerator started functioning.
However the same problem reoccurred on 31/12/2016 and i again registered a complaint vide complaint no. Dl[protected]. The technician visited and did job work telling that he has changed bimetal and refirgerator started working.
The same problem of no cooling reoccurred on 09/01/2017 - complaint no. Dl[protected] and again on 24/01/2017- complaint no. Dl[protected] was lodged. The technician visited and did job work.
The same problem has again come on 07/02/2017 - complaint no. Dl[protected]. The technician visited on 07/02/2017 and informed that sensor and bimetal already changed are not of whirlpool company and has now replaced bimetal with thermofuse of whirlpool company. But again has changed sensor of any local company. He was asked why he is not fixing whirlpool company, s sensor. He informed whatever the part has been given to him by the service centre, he has replaced.

So see the situation. We are suffering for the last 4 months because the service centre is not fixing whirlpool company, s spare parts and is charging the cost of whirlpool company, s spare parts cost. He is fixing local parts due to which the problem is reoccurring.
Another disgusting matter came to our knowledge. The service centre charged from me rs.1750/- as cost of bimetal as against the cost of said part which is rs.1000/- as the sticker with cost of rs.1000/- was left by the technician due to oversight and the same is with me.

As sensor now replaced on 07/02/2017 is local and not of whirlpool, the problem in the refrigerator is again expected in the next coming days.

Please take note of my complaint and either rectify the problem or return me the amount charged from me from time to time.

Its fifth time rising complaint, First from this site.Actual problem is Defrost is not working properly, Called toll free number and raised complaint, They have sent one person, checked refrigerator and told simply sensor problem, it will cost 1700.. and mentioned 6 months warrently will be there.. so i paid total of 2050 rupees including 350 service/visiting charges. The bill gave in the name of "NEW COOL AIRCON SERVICES", when i asked why the bill is not in whirlpool name, he told that its their service partner servicing whirlpool company. I did n't see any improvement or performance, but that guy told observe for 24 hrs, So i checked whole instead of resolving the issue, i see ice formed heavily. I called number there in the bill[protected] and [protected]) from next time onwards people are not giving proper response.
After that i called to whirlpool service toll free number they are saying we are not responsible for that . its really ridiculous whirlpool such a brand giving this type irresponsible answer.
I want to refund the money back and rectify the problem immediately other wise i am planning file case against whirlpool in consumer court.

I have made a mistake of buying their washing machine some 3 years ago and paying its price till now firstly the product itself was problematic and got it replaced thrice even then it didnt worked fine for me so I stopped using it long back but I am getting calls on my number from their end for its amc from last 2 yrs despite making them clear every time that I no longer use that product and have no intention of buying any of their product ever but they keep on calling me every now and then from[protected] unnecessarily and shamelessly, and I wrote mail to them and despite their assurances it didn't stop and they are disturbing my peace and privacy without any fear.

I have purchased AMC on 21st November 2016 for my my Whirlpool Microwave oven Solo from whirlpool India on behalf of that i issued a cheque which has been debited from my account 2 months back. But there is no update regarding AMC from the company. I have called many times but none where solved. Every time i put a request they neither revert me anything nor they are doing anything. I have the proper proof of the receipt which i am going to attach. The company also forwarded me Mr. Aman ([protected])number's who is the representative of Whirlpool India for AMC, but he is also taking it seriously. Kindly do the needful.

Name-Jaheerdeen
Contact No-[protected]
Address,
No-2 Ramya flats,
perumal kovil 3rd cross street,
mannurpet, Chennai-600050

I purchased four years back whirlpool refrigerator(model No-13332)in vasanth &co padi chennai-600050.. Now it's not working, I Complaint on[protected] whirlpool service center(Sri ragavendra servicekaranodai, chennai-600067 .After i complaint they are came on (16.01.2017 attend the problem they told some problem our refirigerator and i accept the change the spare refiled the gas level, Relay and dryer.Next day 17.01.2017 they are came and change the spares with carge.chargeble detail given Below
Bill Detailed
1- gas filling charge-Rs-2500.00
2-Relay--- Rs-1450.00
3-Dryer-Rs-250.00
4- condencer-Rs-800.00
5- Labour charge-400.00
They told after 2 hours it will working But not working and i face same problem.then i called that service center, still I am not get the Any call or service. When I called service center giving irresponsible answer and talking loudly.
This is service from Ur Company. Really very bad service.

This is my second mail and Complaint :
Today[protected] Finally technician told Mother board damaged. I spoken with his incharge, his telling the solution is change the motherboard and it will take 3 or 4 days. Not possible to give a New Unit.
Finally, I don't won't these service from whirlpool. I won't New Unit ( Inner ). Otherwise I will Go Another Company

I purchased one month back whirlpool A/C in Pai international in Indiranagar. Now it's not working, I Complaint on[protected] whirlpool service centre ( SR code = BG[protected]).
After 4 days, still I am not get the Any call or service. When I called service centre giving irresponsible answer and talking loudly.
This is service from Ur Company. Really very bad service. Really after whirlpool purchased I became BIG POOL...