Whirlpool India Complaints & Reviews

We have bought whirlpool washing machine in 2010... This is fully automatic top loading machine...the button panel provided by whirlpool has been replaced twice ...in last 4 years each replacement cost is INR 2600/- the panel doesn last for more than 2 years despite best care and maintenance. My complain is how come a electronic panel fail thrice ( currently also one button is not working and will hv to replace it again).. In less than 6 years... Clearly whirlpool is providing parts with low life which helps dealers and service providers charge exorbitant money... Above all of a machine button panel fails so frequently the machine is definitely not worth buying... I would request all potential buyers NOT TO BUY whirlpool washing machines...with there parts costs and Amc I can guarantee you that u will pay twice the money ...

We bought this machine at price of Rs 17500 /- and have already paid approx 7k for Amc and another 7 k for spare parts after expiry of Amc... Clearly not worth the price.
I would dissuade any potential buyer from buying whirlpool products..

I have purchase refrigeration 5 year ago. But last 1 month water leaked inside refrigeration and inside light problem in refrigeration. I have suggestion recd. My friend for repair from " shree neelkanth refrigeration" plot no.221, shop no.2, ward-12/b, gandhidham-kutch (Gujarat) 370201.[protected], m. No.[protected]. I have call him for repair the refrigeration and they asked me drop your refrigeration our shop and next day they collect from my hosue after two days they call me and asked me gas problem and compressor problem in your refrigeration i asked him for repair the problem and they give me rs.2090/-bill for above problem but after some day same problem in my refrigeration, i have tell him for problem and they took refrigeration again from my house and after checking refrigeration they told me compressor not working so change the compressor i have asked him for change the compressor. They raise me rs.3800/-compressor change bill but same problem in refrigeration. Last monday, i have asked for check the problem but till date i have not received any response from your authorised servicce partner. Vijay basantlal keswani [protected]

I am rekha tiwari and i have purchased whirlpool ace8.2 supr soak 6.2 kg top loading semi automatic washing machine from nijhawan showroom in sahibabad (Distributor). We bought the 5 december 2014. The 2-year warranty of whirlpool washing machine. Since we bought whirlpool washing machine from that day has yet to be impaired is 10 times, and we also have very often complaints
You can also check in your records. You can also confirmation collect threw your companies visitors executives they know the whirlpool washing machine conditions. And, i want to return to the whirlpool washing machine as soon as possible.
Regards,
Soniya tiwari
[protected]

Customer care contacted, sent their technician, diagnosed the fault as per his assessment. After lot of chasing he turned to replace the item. Conveyed that we should not use fridge for 2 and half hours. Charged rs 2940/- including 350 as service charge. But we find cooling was not adequate. We once again contacted, promised to come again. But did not turn up after many promises. Mob no. [protected] name is ritesh. Customer care no [protected] vishal responded to send him. Later on he is also not responding/lifting mob.

Disgusted with so poor response.

I had logged a complaint on 09/04/2016 and Refrgigerator was taken under Job sheet No. 9414. I was told that Referigerator will be taken for repair and rubber of the door will be repaired as well. The service man (Rishi) was smart that he didnt mention that rubber is to be repaired as well on the service sheet. Today when the refrigerator has been delivered, I am facing the same problem and door is still not getting closed. When I called back the service person, he tells me that he never promised to repair the rubber of the door..Need the redressal forum to take some action these service man as they commit something else and do not deliver what they promise

Dear sir 2014 me ac liya tha. Last time garmi me kharab ho gya. Sirvice mili compressor badla gya aur thik ho gya.Is garmi me ac phir se kharab ho gya aur vahi compressor phir se kharab ho gya. 30/4/16 ko complain registared karwai thi..Aaj 6-5-16 tak thik nhi ho paya hai. Complain no in[protected]
Sir itna poor quality ka ac kyo banaya jaa rha hai ki har garmi me compressor change karna pade.
Agar aisa hai to next garmi ke liye mai aik aur compressor pahle se hi book karna chahta hu.

I am writing this to take your attention on my problem.
I had purchased a refrigerator in bihar from whirlpool. Its is million dollar company and makes unique product which when you will purchase you will understand.

-the product work well till the warranty period... Once it comes near the warranty deadline
Boom it stops working.

- you will call consumer care - they will never escalate your call. (If they will do nothing happens)
They hung up your call when you lose money calling them

- while trying millions times you know our mindset we indian dont want to be in legal battle
They may come and their service guy armed with terms and condition will tell you their visit charge, repairing charge, handling cost +vat+tax+xyz= it will make a cost of 4k to 5k
- they they will sleep

- best thing about whirlpool is that they are consistently bad at giving service throughout the country (I visited consumer complaint web portal)

- and finally you have to go for legal battle. Which i will be going to do if nothing happens

So ladies and men before investing your hard earn money on such company who dont care about indian people... And wants their shares to rise only

Think again
Thank you!!

(My complaint id:-pt04102482
Contact person: babu lal mehta
Dop:27/05/2015
Product no:-inc[protected]

I have bought 2 split ac from whirlpool 6 months ago. One of them started leaking water within a few hours of runnning, i have raised 3 requests dfor support. The first request was attended 3 days later post a promise of 24 hrs. The second time issue re-occured within a week and the guy came and said he didnt see a problem and to call when it leaked again. He however chose to close the case and take a satisfaction number from me. Its ofcourse leaked again damaging a painting and my wooden floor. I called the guy a million times over the last 3 days and he said will be there in an hour and hasnt showed up each and every time. Your support is a joke. I had a need to but a 3rd ac and have bought an lg. I will replace all your acs with lg or samsung even though they are in warranty because i refuse to be treated so poorly. I will replace because i can afford it, many people will not have the choice. I have told everyone in my new project who are buying acs not to touch whirlpool. Thought you may want to know how you are losing customers because you choose to treat customers poorly.

We purchased air conditioner 2 years back till now its not working properly, so many times complained and no body has come. Recently major complaint has come and called customer care 5 days back and raised a complaint, complaint # BG[protected], they said within 24 hrs, our technician will come and solve, but till today no body has come, and daily Im calling customer care and they are telling same story that my technician is on the way, till now no technician called us nor customer care given technician number.

Very worst brand and worst service never seen in my life time.

Customer care executives does not english also properly, very soon company is going to be close if they continue service like this.

Regards
Rajareddy
[protected]

I have a whirlpool refrigerator single door and due to low cooling problem I contacted the nearest whirlpool service Centre named "Divya service" At Jamshedpur. One technician visited at home and checked the fridge thereafter told that the ice chamber has to be replaced. He also told that the fridge will be repaired at service center. Then I told that I can afford for two days without Fridge in this peak summer. They assured that the fridge will be repaired and delivered at home within two days. After two days I inquired about the fridge. Replies got that the fridge is ready and will be delivered today. We waited till night but not reached. Thereafter daily assurance given to me for delivery but fridge not delivered. You can imagine the position of my mind by waiting daily for the fridge. After 7 days I visited the service center and inquired about the fridge.replies got that the fridge is not repaired. They need more time and also the compressor is to replaced. Estimated bill is got doubled. Then I told them that I will not ready for this, so return the fridge. They had delivered the fridge at house without repaired and in a very damaged conditions. Before giving to service center it was working condition but low cooling. But after delivery it was in a worst position, damaged body, non working and charged Rs 400 for transportation also. I totally shocked that these type if services are given by the whirlpool service Centre. In my house most of the equipments are of whirlpool brand. But after that I will never buy or suggest to buy whirlpool brand.

We have purchased a refrigerator from whirlpool india ( whirlpool home appliances ) in oct 2015 th flipkart pl-f11719578 dated[protected], s.S. No[protected] invoice no . Del-ihr-03l[protected]. Dt. 24.10.2015.
Product code refrigera/ vk 42170.
Now we have a major complaint in refrigerator as cooling is extra its temp comes minus 6to 10 on temp mtr checked by the engineer .
We made several complaints and attend by company on dates 22/04, 23/04, and 28/4 and they have changed couple of parts in the refrigerator but complaint is still alive and now we again complaint to co. Via sr no. Dl [protected] to change the machine in spite of repair and repair and repair doesn't solve the issue, so working is not satisfactory .
Kindly chase up the issue with quality control deppt and senior people of company to replace our machine with new seal pack machine coz we have already lost lot of money due to over freeze of fruits and vegetables and other item in last one week, and it was already described to the attended engineers while visit.
We now need urgent action on this matter.
Thanks with regards,
Manju sharda.

I have bought a double doored whirlpool refrigerator named "neo i chill" its working improperly. once i have registered a complaint then whirlpool sent a technician he removed ice formed inside, and he said we will come again after 8 hours and we check that your problem solved or not, , but no one came again, , and we registered one more service, , but this time technician saying that "i dont wanna come, show whatever you can do" it is an example that how your services going really, ,
old service request id :HD[protected]
new request : HD[protected],
and your customer service employee lift the call and says wait for few days, , , that means days will go, , your problem solved whenever we want to do!!!???/ we are totally frustrated with your services, , i would like to file a complaint in consumer forum.

Sir, i am binay agarwal from bangalore. My registered mobile number with whirlpool is [protected].
Please refer to my previous emails on grievance regarding repeated issues with my whirlpool washing machine.
I has already brought to your kind notice that, i am facing repeated issues and have file four complains in a row

15-jan-16
Bg[protected]

27-feb-16
Bg[protected]

12-mar-16
Bg[protected]

20-mar-16
Bg[protected]


Even after whirlpool care manger intervention, i am continuing to face the same issue.
Please take a note of the complain i have booked after care manager intervention.

1- april 16
Bg[protected]

27-april-16
Bg[protected]


By seeing the history of repeated 6 problems in 4 months i am forced to believe that whirlpool has deliver a faulty product to me.
I am feeling being cheated by your company.
I request you to please escalate this issue and provide me a replacement machine.
I have lost all hopes on your service engineers capability to fix the issue permanently.

Sir I want to say you that I am having a whirlpool delight freeze which is a old model so it is difficult to find its parts.
Many a time i have complaint your company but there is no responce from your company I have also visited my near by service centre which is 40km away from my home many a times but they are also not taking responce
Sir I want to say you that please give me a proper solution to it as it is very urgent If the parts are available provide me and if not than change my freeze in any offer

Hi

I had purchased whirlpool refrigerator on 17 Apr and same was delivered on 22 Apr mid night by the store, but it was damaged and old product.

Very next day I was visited the store for replacement and store management also aggreed, they confirmed that it will be delivered by 26 apr.

Now (26 Apr ) store management is saying that, we can't replace it, they are very rude with the customers.

Its totally store management mistake but they are denied to replace.

I purchased Auto stain wash ultra 7.2 Kg washing machine of whirlpool
company on 10/12/2015.
demo on working with washing machine also not given properly by the
person. his knowledge about product is approx to null.
on 16/04/16 machine panel and dryer not working so i launched the
complaint on 17/04/16
but no one response positively. no one visit for complaint. every time
i call they ask name, address, which is very frustrating every time.so
i
again launched the complaint on 21/04/16 complaint no- LK[protected].
which was wrongly closed by service center person stated that customer
don't want to give money. with out visit how he conquer that money
will spend ???????? even product is under warranty.
again launched the complaint on 24/04/16-LK[protected]
Note- this is the third time till no one comes to visit.
i talked today with Mr yogendra, siddharth and their senior Mr Arun.
(on customer care) Mr Arun spoke to that service person along with me
on telephonic conversation, decide that they will come today with in
4-6 PM.
i called him approx 3:45 pm, told him that power is coming plz visit
as ASAP. but he said Technician will come from 4-6 only. (No
supporting behavior)
Till now they are misleading misbehaving.
i m very frustrated and in very much pain with the response and
behavior towards the trouble shooting and in personnel too.

Am using fully automatic washing machine. The PCB has been changed twice so far.
On 25/2/14- I have paid rs 3650 rs.
On 25/11/15- paid rs 5000 as replacement charges. An again I am facing the same problem at present the replaced PCB is within the warranty period. It is understood that the life of the board is only 6 months and it invariably fails within the warranty period. Such poor quality!

I am facing One of the worst customer service response. If the issue is not sorted out with in a day or 2. I am ready to take the issue consumer forum under the poor quality product service act.

Awaiting for earliest action & revert.

B.Parthiban
Keerthana.[protected]@gmail.com

I have a issue with my new 3d model ac . Have made enough noise about issue to customer care ... No use... Vv pathetic response.
Now can u pls give any higer official contact details / number so that i will send the ac (warm )to his house as gift so that u clearly undersand, why i am so furious .

I made more than 14 call today to ur call centr e. Sad that half the people dont understand basic communication in english.

Vv disappointed - its given up state - will deal through consumer help/ court for my money wasted on ac and also for compensation for wating my one whole day

22.04.2016
respected sir/madam

we have purchased whirlpool neo i chill - 292 litres sl no.[protected] from reliance digital retail ltd, bhimavaram, west godavari district, andhra pradesh in india. On 11 april 2013, for rs. 25, 992.86 including 2 year warranty extension from reliance digital retail ltd, bhimavaram, west godavari district, andhra pradesh in india. On 11 april 2013, for rs. 25, 992.86 including 2 year warranty extension


and externalout rs 7, 000/- approximately since we have purchased your refrigerator.Stabilizor. Refrigerator product ic305 fcgb4 neo real steel.

The refrigerator has been causing frequent troubles.
The refrigerator is not getting cooled.This is a double door refrigerator. The upper portion is getting cooled.
But the lower portion is not getting cooled.

We have already spent about have purchased whirlpool neo i chill - 292 litres sl no.[protected] about rs 7, 000/- approximately since we have purchased your refrigerator.

The latest bill of durga devi refrigeration (whirl pool dealers) at d no. 1-34-26/1 indan gas road near ranga statue, gollagudem centre, tadepalligudem-5341012 phone[protected]
west godavari district, andhra pradesh. We have paid rs.4, 250/- for replacements of timer, fan motor, bi-metal, fuse, heater, and service charages.
The agent is not responding to our phone calls
as the fridge is presently not working again
even after making so many repairs

sir/madam, we have been using whirlpool refrigerator
since many years.
But this time we are fed up o[censored]sing whirlpool refrigerator.

The refrigerator is presently not working again.

The service is very bad.

We request you to kindly help us by either replacing
the old refrigerator with new refrigerator.

The agents here are informing us that they will
give a mere rupees one thousand for
replacement of the old refrigerator, if we
buy a new refrigerator.

We request you to kindly help us
as we have already spent a lot of amount
on the old refrigerator.
We will appreciate an early reply from your
side

from s v jogeswara rao
25-7-17, lecturer street,
near d n r college ground
vaadrevu vaari veedhi,
bhimavaram - 534202
west godavari district
andhra pradesh.
Phone 0 [protected]
0 [protected]
[protected]

Hi team,
Need your assistance to resolve my issue..

I have purchased whirlpool refrigerator on 17/4/2016, but same was received on 22/04/2016 mid night 10:30 after a long follow-up...

Tin: [protected]

But its very disappointed with the product, as it is a old and totally damaged and dusted...

Its not new fridge, very old fridge delivered

I wanna return immediately...
Pls help us asap..