[Resolved] Wildcraft India — Not refunding my money back

shreya151091

from Silchar, Assam

Oct 31, 2020

Address: Bangalore

I had ordered men convertible pants from wildcraft app on 4th Oct and got it delivered on 7th Oct.
the product quality was poor so I complained and placed for a return request on the same day..The customer service ppl didn't respond to my queries properly and den asked me to send d product through courier which I did.. but it's been more than 25 days I didn't get d money back..
Status of the return shipment is already showing delivered on 12th Oct 2020 at ur end.
inspite of repeated emails I have not received any kind of fruitful response
Return shipment details:
India post tracking ID - EW[protected]IN

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Aug 6, 2021

Complaint marked as Resolved

Wildcraft India customer support has been notified about the posted complaint.

Nov 05, 2020

Updated by shreya151091 Till now there has not been any kind of response from wildcraft.com. No calls, no emails from their end, hugely disappointing response.

Verified Support

Nov 11, 2020

Wildcraft India Customer Care's response Dear Customer,

Greetings from Wildcraft!

We request you to kindly share us the order id, so we have assist you and have the issue sorted.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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Comments

Wildcraft India Customer Care

from Bengaluru, Karnataka

Nov 4, 2020

Verified Support

Dear Customer,

Greetings from Wildcraft!

We apologize for the inconvenience caused.

We request you to help us with the details mentioned below so that we could check and assist you with the concern.

Registered Email ID:
Registered Number:
Order ID:
Brand Name:

Looking forward to serve you soon!

For any further assistance, please write back to us.

Regards,
Customer Support team!

shreya151091's [Complaint's author] reply, Nov 11, 2020

Registered email id [email protected]

Registered num +91 9932303517
Order id- OB081A7
Return Id- R999ECD
Brand name - Wildcraft (ordered from wildcraft app) amount rs 2799
The product which I returned already reached the destination on 12th Oct itself..I have the proof n screenshot of the tracking ID of Indian post..kindly refund my money back and improve ur pathetic customer care service who are least interested to respond to our calls... after repeated calls, I was asked to wait till yesterday Nd I supposed to get a cal from der end but till now no response.. such a pathetic service u have.