Wildcraft India Complaints & Reviews

Wildcraft was once known for their product and i was one of their customer, but their service is obsolete and they dont provide genuine warranty on their product. I brought hugo shoes from wildcraft store Lal chowk Jammu and kashmir. After using it for two days the sole came off and de colouration of the product also took place. I contacted the wildcraft seller but they just took the shoes and from past one month they dont seem to pay any response. Really disappointed by the wildcraft service. I regret my choice of choosing wildcraft. Really disappointed.

Order Summary
ORDERED ON
8 Sep' 22
ORDER NUMBER
S87e50d
PRODUCTS
1

Hi Team,
I bought sack bag from Lpro mall Chinchwad Pune in wild craft shop.
While purchasing the PPL ther told us even if the bag is burn it will get exchange.evenif anything happens to the bag the bag will ge exchange.Mow in 2-3 months the bag is damage at one place.Yesterday when we went to exchange the shopkeeper was very rude and he refused to get the bag exchange.
If this is the case what is the use of 5 years warrenty given to the bag by the company.Pleaelse stop making such nonsense.Stop fooling customers.
I need my bag get exchanged as I have 5years warrenty card with me.
.

I had ordered a wallet on wildcraft website on 03Sep under Order ID Of26e27, which was received on 10Sep in damaged condition - the velcro on one side has partly come off the wallet. I wanted to initiate return, but the status on the website was still showing 'In Progress' despite delivery showing complete. I emailed their customer support on 11Sep informing the same and requesting them to update the status so that I can initiate return. They acknowledged my request under ticket #1148161. I followed up again on 13Sep as i did not get any response and the status was still not updated. Finally, on 14Sep, I was notified of the status update when I received an automated email confirming delivery. I immediately raised a return request the same day and received an email confirming the upcoming pick up. I got an SMS from Delhivery on 18Sep stating "Your . package with AWB[protected] will be picked today by agent [protected] - Delhivery". I hot a similar message on 22Sep as well without anyone reaching out to me for a pick up. I emailed wildcraft again on 22Sep informing the same and a ticket was raised under ID#1159396 the same day. I have followed up again on 28Sep and on 29Sep when i checked the reurn pick up status on Delhivery website I found the return in cancelled status asking me to reach out to the vendor for details. I contacted wildcraft to inform the same on 29Sep. I was asked to provide a few days time for resolution by the support team citing that they have escalated the issue internally. I have chased the team again today (07Oct). Its been a month since this order was placed and I am tired of the lax behavior on the Wildcraft side. I just keep geting emails asking for time when i reach out. Without a chaser i dont get any response. I need my refund to be initiated ASAP. One of the most pathetic customer services experienced to date...

I bought the raincoat just a month before the monsoon season and as i started using it i noticed leaks inside the raincoat, at first i ignored it but then after using it for a few times, it’s leaking water inside soo much that the inside clothes are all getting wet and i don’t understand how . i had visited the wildcraft store from where i purchased the product and the people there said that it’s not possible and little leaks are fine and all of those things and when i asked them for a replacement they said no! Everytime im using the product it’s like i’m not wearing a raincoat at all because i’m getting wet either ways. i need a replacement because the raincoat itself was expensive.

The order was not delivered and Wildcraft neither is changing order delivery to pick up from the store.

Hi

This is in reference to the ORDER NUMBER O617f6c which was placed on 5th Aug'22 & it's prepaid. There're 2 items into the order. The status of one item is showing as delivered but it's not actually delivered to me & despite repeated complaints to wildcraft customer care they've neither shared any proof of delivery nor refunded the money till date. Instead they've cancelled the other item into the order & refunded that amount. Whereas the actual issue is still unresolved.

Dear Sir / Madam,

I have order Jacket form Wildcraft website online on 17th July 2022.

I received delivery on 21st July 2022 but in that accessories of caring bag was missing.

Raise the complain with custom care of wildcraft team # 1089216.

After two week of follow up on 9th August i got mail conformation about that visit the wildcraft store with invoice copy.

According to mail confirmation on 11th August 2022 I have visit Seawood wildcraft store but that it was under renovation and was ask to visit other store.

So on the same day i.e. on 11th August 2022 i visited R city mall Wildcraft store but they refuse to give even after showing Invoice copy and mail confirmation since they do not have extra that can be handed over to me.

I call the custom support department and Invoice them about issue but they didn't had any solution and they need more 48 hours to resolve the issue.

I ask if they cannot give my missing Item they give me the refund and arrange the reverse pick up but they also they refuse.

Appreciate your help on this issue.

Regards
Amit
[protected]
[protected]@gmail.com

Sole is remove

Dear sir i am puirchase a tracking shoes 9.7.22 in wildcraft india unit number 107, 1 st floor no vc 3 sector vaishali up i am from ranchi jharkhand last week ago i am going to shreekhand mahadev in hp in travel i am purchase via my frind shoes after a day i open box shoes is damage in front of gum is drop i am calling a shop sellsman says that you return this shoes after tracking i am going today 21 july but shop keeper says its not replace before we use damange product he given me afterthat he is not received my product i am drop shoes in sec 3 vailshali i want refund shoes..

No action taken against the issue I am facing I ordered t shirt from wildlife official app and I received a very badly stained T shirt and I raised a complaint about it but still since 9 days no action taken against that.
Attaching proofs of mail and t shirt

I bought one new shoes of " 8" UK size but size nt fit, whereas in other Brand I hv perfect fit at same size..I hv purchased from Myntra online shopping app., Kindly help it can be adjusted at same size...either by sending any Technician..

I had strap issue and a zip issue, as my bag is still under warranty period, I have submitted for a repair of my bag strap and zip. I got a call from the store where I submitted saying bag is not hygienic. (see the bag in photo, how else the bag which I use everyday for almost 4 years would be!)

And when I asked about ther specific reason what do they mean hygienic, they are saying due to COVID reasons most of the bags are getting rejected. I would like to know how COVID spreads thru bag? as I myself from a medical profession, couldn’t believe.

Even thou my bag is clean, company is trying to avoid giving service, disgusting. I would like ask company to resolve this issues at the earliest.

My thought was that wild craft was one of the very good reputed brand. So I bought this bag( item I’d 12243, WIKI PACK 2 holo blue school bag) in march 2022, when I Started using this I was not satisfied with the bag (strap is sliding on my shoulder, so I always wanted to adjust it) and I have no time to complaint about this in direct.So last week when I got some time I went to the wildcraft showroom (forum Vijaya mall, Chennai)I didn’t get proper response and the behaviour of that particular shopkeeper was so rude..I was very disappointed about his behaviour…didn’t expect this kind of attitude towards the customer in a well reputed brand.
(Note : I have a 5 year warranty card for this product)

Hope my problem will be resolved asap!

In this week on Monday[protected] My bag was a bit torn from inside, so I gave it to the wild craft outlet which is located in 'R City Mall, Ghatkopar west, Mumbai 400086'. And after submitting my bag I asked for receipt for proof of bag submitted by my end. But even after 5 days they didn't gave me any receipt and not even called me. Even I call them once for asking the receipt. They said "will send you" and still not received any kind of mail or receipt. Please have a look and resolve it as soon as possible. I need my bag repair as quickly as possible. Thank you.

It's saying that this address is not eligible for return

Bag lower stitches is weak and failed and cloth material quality is also poor, because clothe is also damage with side stitches

I made an order on Wildcrafts app and till date they neither have delivered my order nor they initiated refund, please do needful and confirm my refund.
Regards
Gurjeet singh

I have brought a lil champ 1 bag from wildcraft . But I didn’t liked it and i wanted to return it . But my address is not pickable

I purchased a Wildcraft W95 mask from Apollo Pharmacy, Delhi on 22.12.2021.
However, I am not satisfied with the product as its faulty. Hence, I raised the issue with wildcraft team via e-mail requesting to either replace the product or refund my money.
The issue was raised on 05.01.2022 but despite providing the team with necessary pictures and invoice copy, no solution has been given to me till date! All I received were a couple of emails saying it will take more time to resolve the issue.
Its been 2 months now and its high time that the issue be resolved by now.

Waiting for quick response,