Hi all, i bought a travel bag named 'Apollo Large Soft Trolley'with Order Number: O[protected] from wildcraft online worth Rs.6600 on Apr 15, 2023; didnt like the quality so raised a return request on Apr 19, 2023. From there started the mental turmoil.. someone from third party reverse pickup (Xpressbees) came very next day to pickup and looking at the bag, he said that he only has a bike and he cant carry the bag on the bike.. he said he will arrange for proper pickup next day.. no one turned up and i was left to coordinate with both Xpressbees and Wildcraft for pickup.. both were putting blame on each other for pickup delay till May 02, 2023.. was continuously following on mail.. every time same answer - wait for 72 hours!!.. then i went outstation and after returning again started chasing them, this time on phone as well.. so someone said theres no reverse pickup and to selfship to wildcraft bangalore and they will refund the shipping charges as well alongwith the product price; so i was supposed to receive refund of Rs.9, 100 (incl Rs.2500 shipping charges).. this was on May 30, 2023.. i selfshipped the bag and got call from the courier company that wildcraft is not ready to receive the bag.. this was June 7, 2023.. i started chasing them on twitter too now.. they were very responsive on twitter - told me to drop bag at specific gate.. the courier guy went there, was made to wait for an hour and finally the manager again rejected and told to get off the property.. the courier company was also frustrated as they tried 3-4 times and were very treated very badly by wildcraft.. i pleaded them to try one last time.. finally they accepted the return on June 19, 2023 and since then am waiting for the refund of Rs.9, 100.. been chasing on twitter, same reply - be patient will revert at the earliest.. finally told them give me something concrete by July 10, 2023 or am moving to consumer court.. still no reply from them, so now finally here to file a complaint!!
NEVER.. i repeat NEVER buy from sites except standard sites like Amazon, Flipkart etc (which have good return practices) no matter how lucrative the deal or so called EASY RETURN policy etc.. in my case, the bag was not available so had to resort to their official site and here i made a very grave mistake.. stay away from wildcraft!!
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