Wipro — Tbms deduction

Address:

Bangalore, Karnataka, 5600035

Hi kotak team,

Till today i was happy with kotak customer service but today i am very angry and unhappy with the same.in this month (May2017) 4times money has been deducted (Rs470) in the name of the tbms charge without any intimation and after deduction also no information has been passed to us (Customer). Could you please let me know what is this tbms charge and why it is deducted.
Please provide me justice and please refund my amount. I would perfer switching to other bank.
Please intimate before deducting money and keep customers posted for any type of transactions.

I never thought that kotak would cheat customers in this way...

Please reply back as soon as possible