Wish Net — Connection problem (wifi connected without internet)

Address:

fc 80 west narayantala, baguiati kolkata 700059

I have recharged your bronze plan yesterday. The payment has been done online. Earlier I used to do offline payment directly to " maa tara network'- our internet service provider.
From today afternoon, I am not getting internet connectivity. I told the service provider they said they would charge 200 rupees for no reason.
It might be because I have not paid the amount offline to them.

I need my problem to be resolved now . I have called at the help line no. but nothing has been done. I suspect a foul play here. Probably ISP of our area is involved.

Internet service provider : MAA TARA NETWORK, CONTACT NO: [protected].
Its my earnest request to you please do not harass your customers like this.

ISP is doing a foul play because I have paid the amount online and not through them.