Wish Net — ftth not restored

tubaiani

Address:

86, Golaghata Road, Saraswati Apartment, 6th Floor, Kolkata - 700048

I would like to inform that my ftth line is not restored yet since 21/05/2020. But suddenly on friday (05/06/2020) i got a message from wishnet that the problem is resolved against my earlier docket: 632856 dated 25/05/2020.

But this is totally false. The ftth line is still off.

My address is 30e selimpur road, dhakuria, kolkata -700031.
Lco: unique cables

My lco (Local cable operator), gave me a temporary cat 5 connection last friday, which is very much interruptive with very inconsistent speed (On the lower side). Every day he comes up with the answer that wishnet fibre team will come and fix my ftth. But that day hasn't arrived yet after 3 weeks of severe problem.

I cannot do my work from home. Moreover my child cannot attend her online classes of school properly due to connection problem.

This is getting too much.

I have also raised another docket : 634605 dated 06/06/2020.
I have also emailed them. But of no use. No one picks up as i call their customer care number.

Was this information helpful?

No (0)

Yes (0)

Wish Net customer support has been notified about the posted complaint.

Jun 11, 2020

Updated by tubaiani I would like to inform that my FTTH line is not restored yet since 21/05/2020. But suddenly on Friday ( 05/06/2020) I got a message from Wishnet that the problem is resolved against my earlier Docket: 632856 dated 25/05/2020.

But this is TOTALLY FALSE. The FTTH line is still OFF.

My address is 30E Selimpur Road, Dhakuria, Kolkata -700031.
LCO: Unique Cables

My LCO ( Local Cable Operator ), gave me a temporary CAT 5 connection last Friday, which is very much interruptive with very inconsistent speed ( on the Lower side). Every day he comes up with the answer that Wishnet Fibre team will come and fix my FTTH. But that day hasn't arrived yet after 3 weeks of severe problem.

I cannot do my WORK FROM HOME. Moreover my child cannot attend her online classes of school properly due to connection problem.

This is getting too much.

I have also raised another Docket : 634605 dated 06/06/2020.
I have also emailed them. But of no use. No one picks up as I call their Customer Care number.

My Customer ID: 207317
Name : Anirban Mitra