Wish Net — internet speed issue, very low speed

Address:

Jalpaiguri, West Bengal, 735211

I am using wish net connection more than one year. From last two month, i am very much disappointed regarding your service. First thing is
Every day, i noticed that the connection are not available more 6-7 hours with a remarks in the site i. E. "timed out", "host destination unreachable" or "transmission failed general failure". And second thing, From last week I not able to accesst internet due to speed issue, the speed is very low. I contact so many time to there office, over the call, They are just going to take the time of day, last two days ago they told "give me two days, I will solve your problem within two days." But Today is the last day and at the last moment they inform they will need more time.

My question is that why the problem is persisting despite of several visit of your technician. I think nobody is taking the matter seriously or it may be a corporate culture that after getting the monthly as subscription from the customer, you absolve all of your responsibilities towards providing a minimum service to the customer. I again request you, please sort-out the matter in today, i can't give more time. otherwise i have no option other than to escalate the matter to the proper forum.

Regards

Ranjit Khasnobish
User Id- fcn_Ranjit138
Mobile-[protected]
Falakata, Alipuduar, 735211