Wish Net — No connectivity

Sakuraa Punam Syangden

Address:

Milkiway, Darjeeling 734101

Dear sir,

I live in darjeeling (734101) and here the internet service provider (Wishnet) is running a service all over the district, however they do not provide their customers with any documents like customer id, or registration information. If i call the customer care for any issues then they says that i am not registered for their service. That means my account is not yet registered with them.

I don't have any information or details to share which specify my wishnet account, because they never provided such.

Could you please investigate if wishnet service provided is the verified service provider in our area and not running fake business. I have a strong feeling that they they are fake because they don't provide any document related to wishnet service.

They took rs4000 for new connection and said i have to pay rs 650 as rental. Wherein the actual rental is rs 499 in their official website.

After the successful connection, it worked for 1 day and then it's went off. I don't have connectivity now. When i try to call their contact number ([protected]), it's switch off. And if i call customer care ([protected]) they look for customer id or registered number and says i'm not registered.

What should i do now. Please help.

My contact number is [protected]
Email id: [protected]@yahoo.com

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Wish Net customer support has been notified about the posted complaint.

Sep 14, 2020

Updated by Sakuraa Punam Syangden Dear sir,

I live in Darjeeling( 734101) and here the internet service provider (wishnet) is running a service all over The District, however they do not provide their customers with any documents like customer ID, or Registration information. If I call the customer care for any issues then they says that I am not registered for their service. That means my account is not yet registered with them.

I don't have any information or details to share which specify my wishnet account, because they never provided such.

Could you please investigate if wishnet service provided is the verified service provider in our area and not running fake business. I have a strong feeling that they they are fake because they don't provide any document related to wishnet service.

They took Rs4000 for new connection and said I have to pay Rs 650 as rental. Wherein the actual rental is Rs 499 in their official website.

After the successful connection, It worked for 1 day and then it's went off.I don't have connectivity now. When I try to call their contact number([protected]), it's switch off. And if I call customer care([protected] ) they look for customer ID or registered number and says I'm not registered.

What should I do now. please help.

My contact number is [protected]
Email Id: [protected]@yahoo.com