Wish Net — online wrongly recharge on closed account and fund not returned

Address:

A P NAGAR , SONARPUR , KOLKATA 700150

Sir/madam
My name is sangita das. I have had an account with customer id 10298 and user name sangita_jit with you. My registered phn no with you is [protected]. Without my consent and knowledge my account has been changed to pmpl by my local cable operator in march 2020. I wanted to recharge my lan connection on 16/04/2020 and to confirm if it is ok to recharge the pack i called your customer care executive on the same day he told to proceed. So i recharged 499 bronze pack with gst it costed about 550 with transaction no c9qzvia5.
Now kindly return the amount to my account as i am not using the plan.