[Resolved] Wish Net — packet/ping loss not fixed since 15 days | customer id - 105486

[Resolved] Wish Net — packet/ping loss not fixed since 15 days \| customer id - 105486 \| lco - paramount

R rucroy09

Customer id - 105486 Lco - paramount I am facing packet/ping loss from 1% to 40% always. Most of the time it stays around 15-20% and in peak time it rises upto 40%. Whenever the number o[censored]sers increases loss increases. They are probably using cheap hardware for connection though we are paying money. Live video meetings and online gaming is impossible. I have attached video proof. I have raised complained regularly, customer service just says we dont know when it will be fixed. There is no action taken at all. They don't even try to fix it. There are no other broadband providers available here hence they do not care about the customer. Please tell me the time it will take to fix it or whether your company can even fix it or not. The internet is completely unusable with even 1% loss. Please fix the loss and make it stable 0%. Was this information helpful? No (0) Yes (1)
Jul 15, 2020 Complaint marked as Resolved Fixed. Thank You. Wish Net customer support has been notified about the posted complaint. Jun 20, 2020 Updated by rucroy09 These are the screenshots. Video was too large to upload. Verified Support Jun 22, 2020 Wish Net Customer Care's response Dear Customer, Due to bandwidth traffic issue there is some speed problem arising in your area please co-operate with us... Jun 22, 2020 Updated by rucroy09 Hello Sir, I am not facing any speed related issue. Internet speed is good. I am facing packet loss / ping loss problem. During peak time, like 12 pm to 4 pm or 7 pm to 10 pm, I get upto 40% loss. Please check the connection wire and your switches or routers and fix it. Jul 09, 2020 Updated by rucroy09 Issue not solved yet. Please give me refund. I dont want your internet.
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