[Resolved] Wish Net — poor and late customer service

Monty_28

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700004

48 hours and no internet connection. Request time out and destination host unreachable error. Local assistance came to help after 24 hours of getting the ticket number in my registered phone number. That also after calling them and requesting them to take care of the issue. After checking the line the reported that there is a critical issue in the line which can only be taken care by the company. However that can only be done tomorrow because the company's engineers has been deployed to some other area for repair job. Point is why the hell don't you recruit more engineers for better customer service.

Please note that you are not doing as a favour by repairing the line. So act professional and step on it.

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Nov 17, 2017

Complaint marked as Resolved

Wish Net customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2017

Wish Net Customer Care's response Firstly we would like to apologize for the inconvenience and disappointment that you experienced in our services.We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further.

Please give us your username or IP address details along with your phone number so that we are able to communicate with you regarding this problem.

We thank you very much for being with us and request you to call[protected] & toll free[protected] for any service related matter and/or mail us on [protected]@wishnet.co.in [protected]@wishnet.co.in.

Thanks & Regards
Wish Net Private Limited