Wish Net — Poor internet service

Abhishekrajsingh

May 25, 2020

Address: 86, Golaghata Road, Saraswati Apartment, 6th Floor Kolkata - 700048, West Bengal, India

Website: Wishnet. In

Hi I am in trouble for more than 2 months.
It was all ok when I took the internet connection but after 1 week speed is so poot that it was counting as 1 MBPS instead of 90 MBPS as per my package. And whenever I called customer care they said it will be ok in some moment, which never happened. They never provide any estimated time for correction of their services. They repeat the same line " You have to wait, nothing can be done instantly, no estimated time can be provided. " And after recent amphone cyclone, Service is totally stopped. When I ask customer care they say the same line every time, work is in progress and it will take time. I am feeling helpless as their is no other Broadband connection in my locality and my work from home has been totaly stopped. If the issue doesn't get resolved soon, possible I can loose my job. Please help me to save from getting unemployed. Please do the needful.

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Wish Net customer support has been notified about the posted complaint.

Verified Support

May 29, 2020

Wish Net Customer Care's response Dear Customer,

Sorry for the inconvenience… Internet speed is lacking due to high bandwidth traffic for lockdown situation... So please co-operate with us in this emergency situation.. We are trying to serve you best...

May 30, 2020

Updated by Abhishekrajsingh With all due respect I would like to ask that How is it acceptable response if its happening 24/7 with a single statement we trying to serve you best. And can you tell me how lockdown is affecting speed, if you can serve me 1 MBPS for a package of 90 MBPS. Why not 90 or nearest speed.