[Resolved] Wish Net — poor servicing

Gkb1

from Baghdogra, West Bengal

Address:	Kolkata, West Bengal, 700078
Website:	WISH NET BROADBAND

I am using wish net connection more than one year. Last one month’s i am very much disappointed regarding your service. Every day, i noticed that the connection are not available more 6-7 hours with a remarks in the site i. E. "timed out", "host destination unreachable" or "transmission failed general failure". Every time i reported it to your customer care center and they deployed the technicians. On & often they take 3 to 5 hours to attend my complaint and sometimes they have not recorded it in your computer as such i have not got any booking/docket message in my registered mobile. However despite your technician repeated visit, they could find out the fault. Initially they blamed towards my router but when i put the clip of net cord in the back side of my desk top computer in front of them, it shown the same remarks. Now they stopped to utter such type of comment. My question is that why the problem is persisting despite of several visit of your technician. I think nobody is taking the matter seriously or it may be a corporate culture that after getting the monthly as subscription from the customer, you absolve all of your responsibilities towards providing a minimum service to the customer. I again request you, please sort-out the matter immediately otherwise i have no option other than to escalate the matter to the proper forum with my entire correspondence and call log with your personnel time to time.
Regards
Gautam kumar biswas
User name-gautamkb_uni7
Mobile no.[protected].

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Oct 8, 2017

Complaint marked as Resolved

Wish Net customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2017

Wish Net Customer Care's response Firstly we would like to apologize for the inconvenience and disappointment that you experienced in our services.We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further.

We put it on record that on every complain registered in our Toll free Helpdesk, a complain docket is generated and is automatically forwarded to the complainer’s mobile number as receipt of the same.And in your case the details of the docket is stated here-in below.

Docket No: 448988 dated[protected] : 07:59:00. forwarded to Mobile no: [protected].

As per our record the Broadband Connection Link from Wishnet which was terminated at your end is stable and was working fine without any problem.

We thank you very much for being with us and request you to call[protected] & toll free[protected] for any service related matter and/or mail us on [protected]@wishnet.co.in [protected]@wishnet.co.in.

Thank you, once again.