Wish Net — regarding internet speed and ping loss and local service provider not doing anything

Website:

www.wishnet.in

Hi, i am using wishnet broadband fiber connection at home last 3 month. But i am facing several issue like internet speed /ping loss. I am using bronze 80 package but getting most of the time max 40mbps speed and latency is high. When i try to contact local operator they did't any repaly and also not pick phone. And also many time to try contact helpline number they also not doing anything