Wish Net — Unavailability of internet service

Address:

Kolkata, West Bengal, 700006

Sir, i, sourav dutta, user id: souravd_uo of kolkata is very much disappointed due to very poor service of wish net. Yesterday at 10-15 p. M after returning home i noticed my internet connection is not working & i lodged a complaint through toll free no at 10:21 pm (Complaint no.: 425018 dt 240617) which is remain unsolved till now. Suddenly i have received a sms that your booked complain no.:425018 dt 240617 is solved & closed which is totally fake. I also call several times to follow up my complaint but every time your representative told me they are looking after the matter. And it would be solved very soon. But at the end it is in vain. They gave a new docket no: 425402 dt 250617 without solving previous one.
I also noticed for last 4 weeks that every saturday evening internet connection was discontinued which was remain discontinued through out the sunday and solved on monday evening. Wish net demand for 24x7 service but in practical there is no sign of it. I also contact will my local cable operator from whom i got the internet connection but they often told me that " today (Sunday) is a match or it is very hot or busy for another work so our serviceman is not available. It is a regular practice that my internet service is unavailable every saturday and will be solve on monday evening.
This is my request to active my connection immediately and make sure this repetition not be happened again.