Wockhardt Hospitals — Complaint about Poor Treatment and Delayed Discharge of Shaphiyabi Kazi.

Am writing to express my extreme disappointment with the way my mother, Shaphiyabi Kazi, has been treated during her recent hospital admission. My mother was admitted to the hospital on April 5th, 2023, and since then, the staff has been checking on her regularly.

However, today, on April 7th, the doctor came to my mother's room around 12 pm and informed her that she would be discharged. The nurse collected all the IV medicines as per the discharge rules, but it's been three hours since then, and there has been no progress in the discharge process. My mother is still in her admission room, in extreme pain due to the distal radius fracture surgery she underwent.

I requested the nurse to provide painkillers through IV, but she refused, stating that my mother was already discharged, and no further medication could be given. I believe this is unacceptable, as all equipment and IV medicines should be kept until the patient is out of the hospital.

I am deeply disappointed with the lack of attention and care that my mother has received, especially after the doctor indicated that she would be discharged. I urge you to investigate this matter and ensure that such incidents do not occur in the future.

I would appreciate it if you could take immediate action to ensure that my mother's discharge process is completed promptly and that she is treated with the utmost care and respect.

Sincerely,
Sahil S Shaikh
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    Panzorconi, Cuncolim, Salcete, Goa Velha, Goa, India - 403703
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