Wockhardt Hospitals — Covid Treatment Massive Overbilling

I am a 76 years old Senior Citizen and was treated for COVID at the Mumbai Central location of Wockhardt hospital for 10 days in January 2022 in the General Ward (Non-ICU).

The Hospital has charged highly excessively, in violation of the norms fixed by the Government. As a result, the National Insurance company has disallowed such charges to the extent of ~ Rs. 72000 out of the total bill amount of ~ Rs. 2 lacs.

Typical charges are as follows :-

Covid PPE charges ...Rs.3464 per day as against Rs. 600 fixed by the Govt for the General Ward. And no working or computation has been provided by the Hospital for the above.
Clinical facilitation safety...Rs 750 per day
Hygiene for infectious diseases ...Rs. 750 per day
Infective waste management...Rs.350 per day.
Infection prevention charges...Rs. 500 per day
Medical registrar charges...1500 per day

Most of the above charges are highly excessive against the norms fixed and hence, disallowed by the Insurance Co. and therefore, I had to pay ~ Rs. 72000 from my own pocket.

I am a very Senior Citizen and thus, request you to arrange for a refund from the hospital of Rs. 72000.

I can submit the Bill, if needed.

Thank you very much for your time and attention in this matter.
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    Panzorconi, Cuncolim, Salcete, Goa Velha, Goa, India - 403703
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