Wockhardt Hospitals — over billing blunder

Address:

401107

I was admitted in the mira road branch hoapital for a perianal abscess surgery.

When we first asked for the approximate cost for operation the senior staff mr. Nitin told us the cost would be around 22-23 k.

We agreed to it and got admitted for the surgery. I was admitted on saturday 1.30pm and got discharged on next day sunday 2.00 pm.

The strange part is. I received an sms on my mobile on saturday midnight from wockhardt hospitals saying that the total billing till today midnight is 17k.

The next morning when my father want to billing department he was handed over a bill of 46 k. We were shocked. How come the estimated cost went so high and how come over night the cost from 17k went up to 46 k?

We called mr. Nitin and he spoke to the billing department and suddenly they give us a bill of 31k. Saying we gave 15k discount?

The 31k bill was still high according to us as the estimated cost was 23k.

When we inspected the bill. There were multiple items like consumables billed multiple times. (Whereas i remembere that haven't used any of those items example skin blade billed 6 times) i wonder how may hair did they remove?

All together feeling looted and cheated.
Completely unhappy. The trust in the brand is no longer left. 😡