Wockhardt Hospitals — Overpriced Bill , Harassment to The Patient , Elongated Treatment.

Address:

[email protected]

This mail is to officially file a complaint against Wockhardht Hospital, Mumbai Central, Mumbai.

Patient Name - Kishori Rohit Sanghvi
Bed Numbers - ICU 1011, 1012, 1018.
Admission Date - 19th May, 2021
Doctor - Dr. Jeenam Shah

Issues Faced/Problems at Hand.

1. Patient KISHORI SANGHVI got assigned a bed number ICU 1011 and suddenly 3 days later he bed changes to ICU 1012, 1017, 1004, etc. Incidence occurred several times without relatives being informed even a single time.

2. Pharmacy stopped of the patient without informing relatives / lately informing the relatives due to partial payment.

3. Hospital Pharmacy stopp due to issue above hence outside medicine costing Rs. 1.5-1.8 lakhs provided to patient care, which gets over in 2 days. A strip of 20 tablets finished in 2 days with patient only consuming 2 tabs in a single day.

4.PPE kit worth 3 lakhs charged to "each patient" where as a single kit is used to visit all patients.

5. Discharge granted/permitted directly from Covid ICU ward, without shifting to general or Non Covid Ward.

6. Patient disturbed at midnight 4am for sponge bath.

7. Management complaints of patients removing Bi-Pap where as patient herself denies any such activity.
On duty Sister confirms the same.

8. Management information system weakest of all.
TPA counter useless.
3 TPAs change as their shift timings change but None do their job correctly, except roll over of duties.
Employees - Amol, Ajit, Sarah

9. Employee Amol, Senior manager Newton, HR Sara cumulatively agree upon an under the table deal of X amount and later ask for more/ PDCs during discharge of patient.

10. Patient family and Patient herself forced to install Ventilator and tracheostomy inspite of it's need. (Patient is well now but the pain was unimaginable and unnecessary)

Wockhardht Hospital Management needs a staff that helps patients and it's relatives than being a Broker/Agent/Commision Eater.

Humble request to Wockhardht Hospital Doctors to be genuine to their patients instead of looting families, especially to the ones who can't afford their elongated treatments.

In the name of humanity, release the patient before any more issues are faced by the family.

Regards
Rohan Sanghvi
Son of KISHORI ROHIT SANGHVI