Wockhardt Hospitals — Undue delay in medical reports at WOCKHARDT HOSPITAL MIRA ROAD

Dear Sirs,

I would like to place my grievance as under:

I got an appointment for Wellness medical health check up package for women costing Rs.5200/- for 25th feb 2017. We were only 03 ladies.

Reporting time was 8.15 am. All fasting tests were completed by 9.45 a.m. The breakfast came late - 45 minutes after the tests!

At 10.30 we were told that the next test will be at 12.30 pm.
Post parandal blood tests were done at 12.45 pm. Thereafter Only one test remained i.e. pap smear test for which, the receptionist kept us waiting for 2 hours from 12.30p.m we were told that doctor is gone to operation lab. And it may take two hours. I.e. 2.30 pm to undertake this test.

At 2.30 pm, the receptionist informed us that due to some undisclosed reason, the said test cannot be done.

The concerned receptionist requested us to take appointment for the next week. I was given appointment for Tuesday, 28.02.2017 at 10.30 am

On 28.02 again from 10.30 to 12.20 pm I was kept waiting for pap smear test, after which I was directed to the Madam incharge, Ms. Sonali.

But Sonali failed to resolve the issue. Eventually, my leave was a waste because of this - I could have attended my office instead.

When I asked for all the reports for the tests already done, they refuse to give unless i meet the Gynaecologist.

The Wellness receptionist asked me take fresh appointment to meet the Gynaecologist with all the reports. Again appointment was given for 11th March at 11.30 am. However, I could not get leave from my office for the obvious reason that we can't leave On and off as we want, which I trust you will agree.

The wellness receptionist didn't have the courtesy to check why I didn't come for the check up!!

I request you to kindly look into the matter and initiate remedial measures especially to RE-DO ALL THE TEST WITHOUT EXTRA CHARGES AS THREE WEEKS HAVE ELAPSED AFTER THE INITIAL TESTS and handover the relevant reports.

Awaiting to hear from you.

Thanks and best regards
Wilma DCunha
[protected]
Email id: [protected]@gmail.com