[Resolved]  Wonderchef Home Appliances — Cooker set

Address:303, cineria building, Venkatesh flora phase 2, mundhwa 411036

I purchased a cooker set of five and three liters from the wonderchef store last year. Uptil last month I did not get a chance to use that cooker so once I used it last month for the first time, there was no whistle coming from the cooker and the rice got burnt.
The next time I used it, same thing happened. No whistle.
I called the customer care number provided on the box on 6th September 2023. They registered my complaint number MA[protected].
I got multiple calls and messages to share the images and concern over mail. I did the same. Then I got another call from the call centre to explain my issue. I did it. After that the ticket got closed and I got a message that the replacement part has been sent to my address. I got the wrong lid for the cooker. Instead of a lid with whistle, I received a glass lid used to cover the kadhai.
Then I went to the store from where I purchased the cooker as while purchasing, they assured me that I can bring the appliance here and it will get repired.
There they gave me another customer care number and asked me to register my complaint there. So I registered a new complaint number MA[protected].
I received multiple calls and I was told that I will get a technician assigned. I got a call from the technician. He cancelled my ticket saying he is not working on cooker only for electrical appliances, he will assign another technician to us. Days have passed I again called the customer care and there they told me technician cannot visit us because of some reason.
I told the caller to pass on my call to his supervisor but at that time the supervisor was not available and he will give me a call.
I was given another number to send the details of the wrong product shipped to my adderss I send all the photos on that whatsapp number.
No today it is 28th September and I again received a message saying my request was closed due to insufficient documents.

I am fed up with the customer service that is being provided by Wonderchef.
+6 photos
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Oct 31, 2023
Complaint marked as Resolved 
Wonderchef Home Appliances customer support has been notified about the posted complaint.
Verified Support
Sep 29, 2023
Wonderchef Home Appliances Customer Care's response
Hi! Apologies for the experience. Rest assured, we have forwarded your details to our team and you will be contacted soon. Appreciate your patience in the meanwhile.
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    Supreme House, 7th Floor, Plot No. 94-C, Powai, Mumbai, Maharashtra, India - 400076
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