[Resolved] Wonderchef Home Appliances — Wonderchef Turbo

[Resolved] Wonderchef Home Appliances — Wonderchef Turbo - missing parts in my amazon parcel

F francie from Mumbai, Maharashtra

I had ordered 3 wonderchef turbo products as gifts on the 4th Oct. The order number is[protected]. I received the parcel on the 7th Oct. Since there was a lockdown in Mumbai, the parcel was delivered to the watchman. Two boxes were in good condition and the parts were all in order, the other box was damaged and already open from one side - it had three parts missing from the box - the green round slicer with the blades, the handle of the bowl and the lever to churn things. I tried to make a complaint on the amazon portal and got a message that the replacement would come before the 20th oct. When it didn't come I checked the portal but there was a message saying the date to replace the product has expired. Please do look into this. I have attached the images for your perusal. Please do give me the missing parts or replace the piece. +3 photos Was this information helpful? No (0) Yes (0)
Nov 5, 2020 Complaint marked as Resolved Consumer complaints has helped in following up with wonderchef. My mails were looked into and although the process was very slow, by reposting updates of the first follow up and time lapses it helped to escalate the problem. After reposting yesterday's message, i posted on Facebook. But as soon as i did this, I received an SMS saying they had couriered the parcel so I took down my post. It arrived late evening and was happy to say that they sent all the missing parts. Thank you. Wonderchef Home Appliances customer support has been notified about the posted complaint. Oct 25, 2020 Updated by francie I had called the wonderchef toll free number and also sent in an email but no response. Firstly, it took me 3 days to get through on the toll free number. After numerous attempts where each time i was made to hold for more than 30 mins everytime, no one answered and it kept giving me the recorded message that your call is important to us and our service staff is busy on other calls. Finally, i got through but nobody has followed up on my complaint - the system was down so the customer service couldnt even give me a complaint number. Oct 26, 2020 Updated by francie They have sent me a mail. Thanks to your action. I forgot to mention here that the parcel came with the bill as well. I only have the sticker on the box and no warranty card too, Nov 01, 2020 Updated by francie After submitting the details, i got a response on the 29th Oct. Now waiting for action! Dear Customer, Thank you for giving us your valuable time and providing details . We have uploaded all the details given by you in our system. We will verify the documents and get back to you asap. Your kind support, Valuable time and patience is highly appreciated. Regards, Vaishali Chavda Customer Care Support Wonderchef Home Appliances Pvt. Ltd. Nov 03, 2020 Updated by francie Dear Wonderchef Customer Care, It's been 5 days and I am waiting for your response. Please action the replacement or send me the missing parts with the warranty card. With warm regards, Frances Rebello Nov 05, 2020 Updated by francie Last evening I received the missing parts. Thank you Consumer complaints.
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