| Website: www.woodenstreet.com |
We were looking to buy a sofa cum bed for our guest room as we were expecting some guests around 1st week of June 2024 who were going to stay with us until 21st of June. We liked something on woodenstreet, com and on 30th April, we went to check it out at one of their stores on Golf Course Road in Gurgaon, HR.
Unfortunately, the store did not have the item in stock, so we were going to leave, but the salesperson at the store promised us that there was enough time for them to manufacture and promised delivery by 31st May but no later than June 8th.
We placed the order right away for the sofa cum bed and a side table.
Since they had the side table in stock, they decided to deliver it the next week even though we requested them to deliver it together along with the sofa cum bed.
Around 21st May, we called to check on our order as online it was still showing a status of "processing". We were told that everything was fine, and the delivery will be made as promised.
Our guests came and left but the sofa cum bed never got delivered. Around 19th of June, we were told that the sofa cum bed was delivered to their warehouse in a damaged condition and that we should expect more delay as they go through the repair process.
It was already too late as my guests were going to leave in a couple of days anyways, besides, we did not want a "repaired" item, so we asked them to cancel the order and process the refund for both the sofa cum bed as well as the side table that they delivered.
Reluctantly they agreed to cancel the order and initially they refused to take back the side table as they said it was delivered more than a month ago, but when I threatened to sue them, they accepted the return although
we had to go through the trouble of physically returning it to one of their retail locations.
In this whole ordeal, not once did anyone from Wooden store apologize or say sorry. At the end of the day, it was all a waste of time and unnecessary stress.
Will never order anything from this store again, considering what we had to go through.
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