Woodenstreet — not delivered my furniture even after 7 weeks

Address:	Jodhpur, Rajasthan, 40037
Website:	www.woodenstreet.com

I ordered from wooden street on august 20, 2018. However, it soon became one bad decision which i am till date regretting. Right from the order interface — either through online, or through whatsapp interactions with their team or dealing with them repeatedly over the phone — the engagements have been mentally and emotionally harassing and mind numbing to say the least.

In brief, i ordered a tv unit on 20th august (The date when i made the payment on order details shared on whatsapp). Since i had a busy travel calendar scheduled for september/ october, i kept the team informed from the day of booking of my availability to receive the product at a mutually convenient time period. I was promised delivery on 20 september by mr a. Who took the order via whatsapp. However, even after making the payment, i did not receive any confirmation email or message for days. When i made a few calls to check where my money has gone, i was told mr a has gone on leave and "someone" will generate the order summary and share. Once that was generated, i obviously lost few more days for the "processing time".

The experience after that was only downhill. Since i was supposed to travel around the 25th september, i started following up with the team around 18th september. Repeated calls, and extremely long holding time — still no one from the customer care had any idea when my product would arrive. Even on the 20th, when i was frantically calling to check on the delivery, the team either had no response or had vague answers. I never expected such degree of apathy from a brand which is competing with established and trusted brands in the market. Anyhow, i was not given any clarity even till the 24th. After i left for my planned international travel, suddenly without notice, the team is frantically calling me (1.30am my time) that they are delivering the product! It seems like no one was bothering to even read my mails where i was informing them about my upcoming travel — leave aside replying to my mails!

I have been proactive all this while, constantly checking with the team ahead of my travel dates and keeping them informed so logistics can be efficiently managed. Even from us, we agreed on product delivery over the weekend (6/7 october). I sent reminders before leaving back for india, so that the team can prepare the logistics and confirm. Again no delivery or message from them about any hint of delivery. Then finally when i mailed and them on the 6th morning — mr ag said that he will let me know on the 7 october when the product is arriving!! I was furious at such casual and unprofessional customer care attitude and i asked him to let me speak to a senior manager. I hope there are call record which can be checked on how long i was made to hold and in which language he spoke with me. And i strongly request you to please check the number of phone calls i have made in the last 4 weeks and the average waiting time i have been put on to. Mr ag kept on insisting that no senior is available and kept saying that he will "let me know later" about the "expected" delivery.

All this vagueness was despite the team confirming a week before that the product would be finally delivered over the weekend of 6/7 october. I had planned my weekend and my weekly travel — after receiving confirmation from their team that the product would be delivered over that weekend. But the height of apathetic attitude was the last straw i have ever come across from any service provider.

I do not know how woodenstreet aims to establish its brand, in this age where customer views and online image are so important. But i would like to see their path, given the team they have.

I thus informed the team of cancellation of my order if they were not able to deliver the product by sunday 7 october. I asked them for refund of my payment. However, despite being unable to deliver or give me any clarity on when the product would be delivered (Even after 7 weeks) — the team said i can not cancel the order and no refund would be provided!!!

I have thus no option but to pursue this in the consumer court along with putting the details of my experience and chat histories on social media.

This is just my last attempt to get some justice, despite being a prompt and co-operative customer. There has to be some way for such companies to be penalized and compensate for delay and mental harassment.