Woodland — About the tracking and delivery

My order is not visible on the cart..my order number is 1037172..I ordered my sandal on 8th Jan.till now the product is not received or even I don't get a msg from woodlands.please make the delivery as early as possible.I have already tried to contact the customer care[protected] they are also not responding.please help me to track my order.my num is [protected]
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I recently purchased a sandals from Woodland around 5 months back and I am not able to use Velcro at all. it doesn't stick together and removes itself within 5 mins of wearing and not able to walk. It also makes noise when I walk. It is so embarrassing to walk in a silent area.
I have Purchased a sandals in woodland world wide.com and have done my payment which was successful. But till now there is no update of my order. Will the shipment ll reach me.
otherwise how can I get refund., pls rectify my problem.
Thank you.
My order is not visible on the cart and I don’t have its order number as well. I ordered 3 pair of footwear on 20 may 2023 and till now the product is not received or even I don't get a msg from woodlands.please make the delivery as early as possible.I have already tried to contact the customer care they are also not responding.please help me to track my order.

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