Woodland — abusive nature of floor manager

Address:

Mumbai City, Maharashtra, 410210

Hello team,

I had purchased a men shoe from 'aero club, orion mall, panvel, mumbai ' on 23rd september 2018. This shoe has stitching issues hence i went to this store to complain about the issues on 6th november 2018. I met floor manager mr. Divakar suresh mane (Employee id ac01d0214) there and tried to explain the issues. However this manager was started talking with me very rudely and has used abusive language. He has advised me to burn the stitches to repaire the shoe. He was not ready to listen to anything.

Please let me know what is the woodland's policy to take care of consumer issues. I want replacement of my shoe urgently. Please confirm what is the appropriate way to get replacement of the product.

Please refer to attachments for the bill and floor manager's pics.

I hope you will take appropriate action against this floor manager.

Thank you,
S k patil
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