Woodland Complaints & Reviews

I received the delivery of my online order on 16.01.2017. But, when I opened the packet, it was found to be a different product. ie, a non-compliance to my order.
So I want this product to be taken back by you and to get me the product that I ordered (size 44).

Product that I ordered: FOOTWEAR'S GC 1617114(CAMEL SHOES) FGC0L4016171A013
Order no.: OR[protected]SIZE- 44)

The WRONG product I received: GC 1617114 (KHAKI SHOES)

I had taken the pair of shoes to woodland showrooms @ TRIVANDRUM and KOLLAM (Kerala state). But they refused to replace the product due to the absence of the item in their stock.

I made a number of mails on this matter to care and estore mail ids of woodland, but no satisfactory or active responses from them( worst).
Then I tried many times in customer care nos., no response from line 1 and the lady operator of line 2 was irresposible and she refused to even register my complaint. I became totally fed up with such irritating responses from this customer care for a period of more than two weeks now.

Any how, I require the correct product from woodland, for which only I paid money.
ie, the color of the shoe is wrong- it is not as I ordered.

So pls solve the issue and take action to get me the correct product that I ordered with woodland.

( Product that I ordered: FOOTWEAR'S GC 1617114 (CAMEL SHOES) FGC0L4016171A013
Order no.: OR[protected]SIZE- 44)

The WRONG product I received: GC 1617114 (KHAKI SHOES) )

regards,
Jayaghosh P J.

I have gifted woodland shoes to my father and to I am surprised that this shoes have very poor quality of material so that they got tear away from above. I reported this to showroom from where I purchased them but they refused to help by saying that we care about shoes only for 3 months.
It sounds really disgusting that buying 3000 approx costing shoes and company is not even helping in repairing of shoes.

Finally I am writing here in hope that Woodland will help me to get shoe fix or replace.

We as a customer have trust in woodland

1. back leather is difference - (manufacture defect)
2. damage of eyelets - manufacture defect
I am very disappoint with the woodland service. there is a manufacturing defect in the shoes. your company did not change the shoes i dont know the reason why and its bean 1 month and they don't even change the eyelets of the shoes. they are also not informing on timely..they did not even call me once to inform about the status.

Hi, actually few months back I bought a pair of woodland shoes from G-50/1, Abdul fazal enclave part-2, Block G, Shaheen Bagh, jasola vihar, New Delhi. The thing is that now when I am ready to wear these shoes I realise that they are giving me pain on my foot fingers due to this I have to visit doctor several times instead of comfortness I am facing the problems now, so my query is that I have to exchange this item asap and let me know how much time it will take to solve this issue.
Please do needful.

I am fed up from woodland service.As it doesn't maintain the time of delivery.it depends only upon woodland.And whom the people who have given their shoes for repairing they even get wrong information of delivery and they are really fed up!!! My shoes delivery estimate was two weeks approx but it crossed a month ...
Please it feels very yup
I want correct and appropriate information
Please help for it...

Dear Sir

I have purchased one pair of wood land shoes on date 13.12.2016 from Rajshree bhuj, Gujarat, But before few days the tongue of the shoes got teared, I went to the shop back, a negative answer came from him and i was told to file a complain by him.

I have also tried on your tollfree number but it is continuously busy

Pls do the needful at your end

Purchased woodland sandals from Paytm and within six months the sandals flip started tearing apart and later the velvet part also got into worst conditions and no vendor is providing service from 5 months at-last some vendor agreed to give paid service . seeing the sandals he told me that sandals is in poor conditions and actual you can complaint about the same as its within warranty period and since you have purchased it online No-one is providing service. initial i tried to contact Paytm they asked me to contact woodland showrooms for service and showroom people asked to contact online. finally i didn't know where to go so continued to check in all the service centers until yesterday who accepted to give paid service.

Dear Sir
I had make a order for woodland shoe and order no 1039464 for Rs 2076. dated 14/01/2017
Massege came that my payment was not successful but amount has been debited from account so pls confirm my order or refund my money because Bank told me that Rs.2076 has been transferred to you .
Pls solve my problem and reply soon for status.I registerd a complaint with [protected]@ woodlandworldwide.com but there is no response yet .
Thankfully.
Mayuresh Tripathi
[protected]

I purchase a shoos of one pair footwear from your showroom at 28-jan- 2017 from city abohar state punjab india.the pair was defected so i want to change the piece . i attached the photo of defected peace. i purchase this pare on 50% discount.change as soon as possible .
this is your folt you sell defected piece on showroom. you mislead the customer.
the article no is R1G4035W13
Colour is KHAKI
this is humble beseech you.
my address is vpo danger khera techil fazilka dist fazilka city abohar state punjab 152122 india
my contect no [protected]
my email id is:- [protected]@gmail.com
mainpal.[protected]@gmail.com

I bought the Wood shoes from the Woodland stores, Jodhpur, Rajasthan. I am utter surprised that the sole of shoes cameout from top leather portion of the shoes (see pics of broken Shoes). Moreover the material of the sole became brittle. Thus the shoes are of no use.
I request you either refund money/replace the shoes, immediately.
Your esteem Customer
Dr. Rikhab Raj Bhansali
Mobile no. [protected]
12/3, CHB, Nandanvan,
Jodhpur, 342008
Rajasthan

Dear, sir, i have recently brought a woodland shoes in the month of december from a shop near to my house.
my name is - amresh kumar, from bihar and the shop is in my town at Dalsinghsarai, dist - samastipur, pin-848114, .all details of shoes and the shoes picture i upload below.please solve my quey sir .it is brand new as i it only two day after purchasing it ..for more information my mob no-[protected], [protected]@gmail.com...

I had purchased a woodland shoe on 15th december 2016 through hooda associatevide invoice no.2904 dated 15th dec 2016 for rs..2880/-

Within a span of a month, the stitches from the shoe had come out. On 14th january 2017, i went to the dealer with the shoe and he had promised to repair the same and give it to me. When i went to collect the repaired shoe, i was surprised to find that some other customer’s shoe was given to me. My complaint number was also not marked in the shoe.

Now i have refused to accept the other customer’s shoe which was forced on me.

Will you kindly look into this matter and instruct the dealer to replace the shoe with a new one and it has not lasted for even a month.

Awaiting for a favourable reply

Arvind rane
[protected]

I ordered one woodland shoes through the woodland website on dec 27th, 2016. I have been told that my order was cancelled due to product quality issue and agree to refund the money back to my woodland wallet. I have not received it even i waited for 7 working days. When i called their customer support at [protected] again i was told that it will take much time due to your website upgrade.

When i called them back i was told by the woodland representative that i will get the money back to my credit card which i haven't got it after 13 days.

Pradeep rajkumar
[protected]
Ordered for rs. 1575 / my order id was 252266
Ordered through login : [protected]@gmail.com

HI,

I purchased a pair of anklet boots on 14th Jan.2017 - model GF1658115- Bordeau colour anklets from the woodland store at phoenix market city mall. I normally wear the shoes with an orthoheel insole for comfort as i work long hours. When i got home and tried the pair (size 42) with the insole it was loose. On enquiring on availability of a size 41 I went to the Borivali store to exchange the size. The store person their named Rajesh gave me size 41 which fitted perfectly. On getting home I realized that the stitching on the inside of the shoe under the tongue was ripped and torn. It is not visible from the outside but totally damaged on the inner lining. I cannot use the pair as it will tear further on walking. I informed the Borivali store regarding the same but they are not even apologizing for selling me a defective pair. I want a refund as i do not like any other pair so I refuse to exchange for any other pair or else give me a fresh pair.

I purchased woodland khaki boots on Dec 19 2016 through snapdeal and woodland khaki polish from a woodland outlet(Bangalore).

After applying the Polish the shoe color turned into light green from light brown.

I raised my concern to woodland care and got a response stating to submit the shoe to the nearest woodland outlet and decision of repair/re-finishing will be taken by experts after looking at the condition...

Respected sir/madam

I am using woodland OLIVE SANDALS SINCE 3 years..i given for service to Past (pasting) of sandals in

(Woodland
Address: Shop No. 39-1-28, Bandar Rd, Opposite Gateway Hotel, Labbipet, Vijayawada, Andhra Pradesh 520010
Phone:[protected]
Hours: Closing soon · 10AM–10PM)

these franchise people cheated me they take 1 month time to pasting...but its not pasted THESE PEOPLE JUST PASTED WITH FEVI KWIK and given to me...its very bad of WOODLAND BRAND...i want complete reason for it...please do needful...
Thank you,

Regards,

K Ramesh,
krishna district, vijayawada, andhra pradesh, india, pin-520002
mobile:+91 [protected]
Mail id: ramesh.[protected]@yahoo.com

I purchased a jacket from woodland store located at Mandi, Himachal Pradesh and since I first weared it I noticed its fabric is sticking to my cardigan n sweatshirt.
Manytimes I complained regarding this fault at the store from where I bought it but they didnt took it seriously n they just say we cant do anything regarding this, it may be the default piece u got.
But I didnt paid for d defaulted piece then why should I compromise.
I think woodland should look into this matter coz people trust n dts vy we spent money to buy.
I request Woodland to plz solve my issue n replace my jacket which z worth Rs.12000.

I bought a copper coloured winter jacket from the woodland store in Roorkee, Uttarakhand, India on January 7, 2017. Today, 19 January, hardly 12 days after the purchase, I was sitting in my room, working. when I suddenly noticed my jacket burning by the sunlight penetrating through the window! I must have been late to observe it, for all the layers in the jacket got burned already. this incident is very disappointing! I being a student, spent my meagre savings for this jacket, trusting the quality standards of your company. and now this incident has left me questioning your quality standards. I demand immediate replacement and compensation for serving me such poor product.

I purchased sweatshirt from omaxe mall patiala and when tried at home its border were very loose
I asked salesman at Model Town store to replace my piece ana send it to urban estate store but somehow by mistake the piece was sold
Now I m saying from a month to arrange me the piece but I m nt getting any solution
My mistake was to do shopping frm woodland

I have purchased leather belt around 4-6 months back. The top layer is now chipping off like a local non leather product. Raised a ticket showed it to Jayanagar 4th block Bangalore showroom. I didn't had bill as I didn't anticipate defective product, where as from the belt it's evident that it's brand new which is also confirmed from store. I submit it to quality check team, received a call after 2-3 weeks and then the caller from quality check team denied to find a defect and couldn't find the defect. He kept on telling same statement that' there is no defect. This was visible from naked eye the top layer being chipped off and wrinkles all over which was not only visisble to me but also from woodland store guys.
To check I then asked the person the color and number of holes in the belt, he stammered and answered wrongly. Ultimately the belt was not at all with him and simply was giving a generalised statement. I requested him to transfer the call to his superior, which he evidently didn't do and disconnected the call. Same belt was later sent to store and I had to collect it without any fixes.
Couple of things not right here :
1 - No monitoring or validation on any persons decision.
2- No proper hirerarchy or call recording in place, so the caller is the boss of the company and he decides on all even in the company reputation towards a customer.
3- Support system miscerabal failed in your model, no customers trust after purchase.
4- Normally every company has a system to track the purchases on the mobile number. Very basic, this is also missing and you expect the customer to persist bills.

I am happy that i had a bad experience with a small product. This helped me to decide to NO more go with woodland for any products until the model is set right and they start hearing and working towards fixing issues of all the people who raised issues.
My Details:
ChandBasha.