Woodland — complaint about sandals

Address:

Erode, Tamilnadu, 638001

I had purchased a pair of sandals from your woodland stores located at aero club, brough rd, primisises no:195, erode-638001, tamil nadu, india on 11th of may 2018. The receipt number of the purchase is [protected]c00437 (Pwr men sandal go, [protected], camel, 43, hsn code:64039990, price:2796.00).

While i purchased the sandal, the store manager gave me a warranty of 1 year. Then i purchased a sandal (Model mentioned above). After 10 days i referred somebody. When i visited the store room on march 1, 2019, the manager told us that "free services are provided only for a term of 3 months from buying, if it exceeds the time limit then you will have to pay for the service", but this was said by a different manager. When i bought the sandals there was a different manager who told me that the free service lasted for 1 year. When i asked him once again, he told that

"the manager who was spawning last might have told you wrong about the free service period for the cause of selling the sandals"

And he refused my plea. Then i was fed up and asked him whether we could make a complaint to the higher officials. He replied in a discouraged manner as

"you can complain and i will not be facing any problem indeed" and he walked away.

Being a top branded company, this sort of act brings me a discomfort and displeasure in preferring these brands. Please take action on them or else refund me my money.

Note: i was referred by my friend who was satisfied with your service and i referred 3 people without knowing about it completely and i am really disappointed because of this incident.