Woodland — complaint against woodland service - aero club main ajmal khan road, karol bagh

Address:

New Delhi, Delhi, 110005

After writing so many mails to mr harkirat singh and customer care, then also the team not responding on the customer satisfaction...

Guys do not purchase woodland goods because they are not giving the good service and satisfaction to their customers

Dear mr. Harkirat singh


As i had purchased woodland shoes - camel colour from your authorized dealer - aero club, karol bagh, before 1 year back, but after 1 year shoes shining gone and its look like very dirty then again i had visited at same store for purchasing a new woodland jacket, payment receipt attached, that time i ask the sales manager over there for my shoes shining, then that sales man give me suggestion:- for re - colour in black instead of camel colour.

I agreed for same, i had given my shoes on dt. 14.12.2018 (Article no - cc1098111) repair slip no - 311and they ask me to take delivery on dt. 20.12.2018, but on dt. 21.12.2018 when i visit for delivery then totally i shocked to see my shoes, above part they re-colour and the soul part they leave and shoelaces, soul and shoelaces colour is same brown colour. When i ask for the same from present staff they told me this is the only will give and they said this to me in very harsh language, when i shout on same they they ask me to come after 1 week will colour the soul and if i want laces then i have to pay more amount

For re-colour they ask me to give rs.200/-

My concern:- if customer is purchasing some goods from brand then that customer is expacting some good respect from the brand staff, but this is my first and very bad experience with woodland

I am paying such amount for my shoes refurb and i will get such thirdclass refurb from brand store, i can not expect this from woodland.

Hope you will get my concern and understand the customers query and hope you will give best result for same.