Woodland — defective product and no refund in wallet

I bought a pair of shoes through woodlands website and the shoes were defective. I had returned the shoes in the woodland showroom at vellore on 25.09.19. The store manager assured me that the amount will be credited to my wallet and i had to place an another order since the same shoes were not available.

Till now, i did not receive the amount in my wallet. I had raised this issue repeatedly to the customer care but to no avail. It is becoming stressful to me everyday to find whether it is credited or not. I must say that woodlands' customer service is the worst and it does not have any redressal mechanism in place for customers.

The return and replacement policy of woodlands is too complicated and it makes anyone feel utterly disappointed.

Please respond duly to my grievances and redress it as early as possible. I will raise the complaint in the "national consumer helpline" under the ministry of consumer affairs, food and public distribution if it is not resolved.

Please do not be callous. Pay attention to your consumers' grievances.

Details of the order:

Order no: 1462124
Invoice number: [protected]

Sincerely,

Dr. E. Gnanagurudasan, ph. D.,
No. 6, 10th east cross road,
Gandhi nagar,
Vellore - 632006
Tamil nadu

Mobile no: [protected]