Woodland — Do not accepting returns

I have ordered a shoes on with my regular size - 9. Upon receiving i realized that 9 is too big as woodland has different size measurement and i requested for 8 and returned the old done.

After few days, i have received the product with size 8. However, the product was correct but grip was not up to the mark. It also feel loose and doesn't fit well.

I sent an email to [protected]@woodlandworldwide.com to return the product. However, upon sharing multiple email requesting solution, i have received the same response that we customer cannot return the product twice. However there is no such guideline mentioned on the website.

SO-2949852
Contact information: [protected]