Woodland — Even after canceling the order by the company itself, the money has not been refunded yet.

I have ordered shoe (Woodland Khaki outdoor shoes) under order no: OR-3011357 from https://www.woodlandworldwide.com/ on 7 April 2023.
Even payment is done by prepaid.
Order was cancelled due to out of stock from woodland side, I wonder how it could be possible.

I have received a massage on 20 April 2023 that is (Hi Sartaj your SO-3311537 has been cancelled due to non-availability of stock/no courier services at your location. If your order is prepaid, your money will be credited to original payment mode within 15 working days - Woodland Team.)