Woodland — exchange

Address:

Agra, Uttar Pradesh, 282001

On last saturday i had bought a shoe for me from agra showroom. While purchasing i had tried the right leg shoe which was comfortable and i was in hurry so i had not tried the left leg shoe. When i put the pair of shoe i realized that the left shoe is scratching or biting my heel which resulted the foot ulcers. Next day i went to shop for exchange but they refused to do the same. Even they have not respond to me after that they told me that i have to leave my shoe for ten days and they will try to get it repaired. I am very much disappointed that such a huge brand showrooms are giving this type of service to their customers.
Bill no-201809n054c06679
My question is that when i went to showroom on next why they refused to do the exchange. During purchase they said to me that shoe warranty will be for 3 months on fresh arrivals and i came to next day but they refused to do exchange my shoe.