Woodland — Exchange due to COVID

Hi Team,
I had purchased 2 shoes from your Menaxi Mall Outlet on[protected]. I had to exchange one of the shoes (not used), and was waiting for new stock but due to COVID I had to shift to my native n came back this month (November). But as per the sales team here, they say it’s not possible to return as its already crossed the time line.

Taking the COVID pendamic into consideration, I request for an exchang.

Hope for a favourable reply

I had sent a mail on 23-Nov with multiple reminders but with no response

Thank you,
Sibil
Sent from my iPhone