Woodland — faulty leather used by woodland!

Address:

New Delhi, Delhi, 110085

Respected sir/ma'am

1. Please refer repair slip no. 38 (Copy attached as jpeg image).
2. I purchased above mentioned pair of shoes on 12 jun 2017. After only two wearing, it developed wrinkles all over its front toe. And hence, i returned the shoes for the needful at your end. However, my complaint was returned with a remark - "damaged due to wear and tear".
3. I am a loyal customer of woodland ever since my college days i. E since 1997, almost two decades now! I remember using woodland shoes even on the barren mountains of kargil and over hard rock ice of siachen glacier (When i was posted there a decade ago), but, woodland never disappointed me. I still proudly use woodland almost ever day due to its brand quality and ruggedness!
4. May i request you to kindly look into the matter once again please and help me retain faith in woodland. Looking forward to a favorable response.
5. I have written to woodland thrice, they just refused to honour my honest claim. This is not expected from great brand like woodland. Please restore our faith in this brand.

Yours truly,
Baljeet singh