Woodland — formal shoes tearing apart

Address:

Bangalore, Karnataka, 560078

Hello,
I purchase a couple of formal shoes from woodland store on 10th September. It was not even 20 days from the date of purchase that I notice the shoes are start tearing apart from the front in which I only wear them for 10 days and my day to day activity didn't involve anything which can cause the tear of the shoe from the front. I reach out to the woodland store on 30th September and the guy keep on making excuses so that it won't get replaced and he keep telling me story about how shoes usually tear apart in his experience and then he apply some gum and polish to hide the tearing part.
I am a old customer of woodland and being using the woodland shoes and other goods for more then 5 years and I really didn't expect this behavior from the guy from woodland.
Hope you can help me sorting out this issue.