Woodland — item returned but no refund even after 3 weeks

I ordered a jacket which i had to return because of the wrong size.

They have picked the item on jan 11, but no refund has been issued to my original mode of payment till now. I sent emails to them and every-time, they send me the standard reply that the refund is in-processing and will credit in your account in some time.

Its been more than 3 weeks now since they have picked the item but no refund.

The following are the details of my order:

Order id: or-1564177/so-1616847
Date - tue, 31st dec, 2019
Jacket model number - jc 332 (Grey)
Price - inr 4197.0
Item returned date - jan 11

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