Woodland — laces torn duplicate bill not available

Address:

Mumbai City, Maharashtra

Bought new shoes from woodland shoes - infinity mall malad west in february 2018.in just one month the laces of both the shoes have been torn due to the sharp edges of the metal buckles which are attached to the laces. Complain was placed to the store but they say they can't give new laces. Also when i asked them to give me duplicate bill they said they cannot generate duplicate bill in the system.