Woodland — Money deducted for online purchase no order id generated or customer care responding

Made online purchase for a shoe of july 13th. The money got deducted whoever no order id got generated. received email for the amount deducted. Called woodland tool free twice, waited for 45 mins/30 mins respectively no one received the call. wrote to woodland customer care email. No one is replying to it too.
Either they ship the product else they refund the full amount;
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I think Woodland is into some kind of financial fraud. So many have raised complaint in Instagram, Facebook and even in Linked tagging the CEO of the company. However, the team that is responding has a templated response. I received call from their so-called customer support, one Sumit Khanna spoke to me, stated he is from accounts team. He started asking for personal financial information which is not relevant to refund to source. The number of complaints they have resolved in this site also indicates that they do not care for customers. Please avoid buying from them eventually losing money and peace of mind.
Looks like they into financial fraud. So many public have raised concern in Instagram, Facebook and linked In tagging the CEO. The have a templated response to email support. The support team is not responding to emails the same is the case with their toll free number. As an company they are least bothered about customers. I was called by someone named Sumit Khanna from their accounts who started asking for personal financial information instead of refunding amount to the source.

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