Woodland — No Confirmation of Return Request

I have ordered one shoe from woodland on 16 Dec 2023 by order Id OR-3147245.

This order has been delivered today on 21-Dec-2023.

As soon as I open box, I realized the shoe is not up-to the mark it has scratch marks on leather and some dirt marks on the sole hence I raised return request by sending Email to [protected]@woodlandworldwide.com and also called customer care 2 times where they said we have initiated the return but no one has come to pick the shoes.