Woodland — Old shoes been sold through online order

I had ordered woodland shoes through their online site. The order was received on 11-12 Feb'23. When I tried the shoes, they were not the right size and shoes were of poor build quality. They seemed old and used. on 14th Feb'23 I registered my complaint on their customer care, but they refused to return the product on the ground that the product is used. Since then I have not received any proper answer from them.