Woodland — OR-2447485 want to return this product. tried contacting but no revert from customer care

Website:

www.woodlandworldwide.com/collections?clgId=10

I received this product on saturday and since i have trying to communicate through mails or call. But got no revert because of your bad customer care service.
I want to return this product. Its a waste of money. The quality is worst. The buckles are rusted completely. There is lint all over the bag. It seems to be an old product. And i’m shocked how are you charging this much amount for this bad quality.
This product was delivered to me by SCO-13, Plaza Mkt, Old Delhi Road, Sec-14, Delhi Rd, Sector 14, Gurugram, Haryana 122001. And nobody is taking calls there aswell.
I’m regretting placing an order from woodland.
I’m attaching the pictures of the product I received.
Have a look and arrange for the return and refund.