Woodland — Poor service delivery

This company has not processed my orders and refused to respond to my emails for over 6 weeks. They only shipped my bag but didn't ship the 2 pairs of shoes. My order number is OR-3010554.
Their Facebook support told me before I placed my order that they don't ship overseas. I had to use the phone number of a local receiver and shipper to register on their website in order to complete my orders. Their customer service is very poor, disgusting and unprofessional. They should replace them. The image of any organization is always its customer service. Please process my orders.